Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate AV Connect Smart Home Automation of Austin 4.9 out of 5 stars based on 111 reviews, with the owner responding to 23 percent of them. Customers frequently praise the company for punctuality, clear communication, and reasonable pricing during installations of audio, video, and network systems. Recurring themes include professional staff who adhere to budgets and timelines, while a minority of low-star reviews criticize specific equipment recommendations for being overpriced or unreliable.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
111 Google reviews we collected
Phrases our text analysis found in 103 written reviews
How often each topic comes up in the written reviews
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend you at least discuss your audio visual project with them.”
“We have worked with Greg at AV Connect for almost 6 years and we have always been pleased with his work and customer service is top notch!”
“She’s responsive and knowledgeable and just fun to chat with.”
“It began to misbehave to compound the attempt to switch Greg handled it all in a timely and efficient manner and for a very reasonable price.”
“They don't know how qualified, competent and competitively priced they are.”
“Excellent customer service and easy to work with as we had special requests.”
“We highly recommend AV Connect to any business looking for reliable, high-quality audio services.”
praise complaint · found by our text analysis, Google review wording unchanged.
We have worked with Greg at AV Connect for almost 6 years and we have always been pleased with his work and customer service is top notch! We highly recommend Greg & AV Connect!
Greg Morrison just fixed our three TVs, helping us switch from costly ATT U-Verse cable TV to YoutubeTV. AV Connect had installed a turnkey system in our living room room, run by the Control4 system. It began to misbehave to compound the attempt to switch Greg handled it all in a timely and efficient manner and for…
AV Connect retrofitted a home system amplifier and new keypads into an existing system. They delivered as promised, on time and on budget. Excellent customer service and easy to work with as we had special requests. Highly recommend you at least discuss your audio visual project with them.
Great team! Very knowledgeable and easy to work with. Did great at our house fixing another company’s issues and installing new equipment. Highly recommend!
This was our second time working with AV Connect, and we already know we’ll be back for a third. Sam and Chris were fantastic installers for our Sonos expansion; they arrived on time (with a heads up beforehand), worked and communicated efficiently throughout the whole process, and left the place spotless. Billie…
AV Connect did a great job for Church installing two large wall-mounted video screens with frames, two new laser video projectors, customizing mounts and extra safety mechanisms to secure the ceiling mounted devices, and many other details the job involved. Billie, and Clint were great faces for the company and a…
4.9 ★★★★★ 111 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We have worked with Greg at AV Connect for almost 6 years and we have always been pleased with his work and customer service is top notch! We highly recommend Greg & AV Connect!
Greg Morrison just fixed our three TVs, helping us switch from costly ATT U-Verse cable TV to YoutubeTV. AV Connect had installed a turnkey system in our living room room, run by the Control4 system. It began to misbehave to compound the attempt to switch Greg handled it all in a timely and efficient manner and for a very reasonable price. FIVE STARS PLUS!!
AV Connect retrofitted a home system amplifier and new keypads into an existing system. They delivered as promised, on time and on budget. Excellent customer service and easy to work with as we had special requests. Highly recommend you at least discuss your audio visual project with them.
Great team! Very knowledgeable and easy to work with. Did great at our house fixing another company’s issues and installing new equipment. Highly recommend!
This was our second time working with AV Connect, and we already know we’ll be back for a third. Sam and Chris were fantastic installers for our Sonos expansion; they arrived on time (with a heads up beforehand), worked and communicated efficiently throughout the whole process, and left the place spotless. Billie was once again a delight to work with kicking off the project. She’s responsive and knowledgeable and just fun to chat with. Shoutout to Kurtis as well for coaching us through an incredibly detailed lighting plan, not to mention fixing our garage light switch when I mentioned it wasn’t working. His expertise was invaluable in helping us think through our plans for the near and long term. Can’t say enough good things about this crew.
AV Connect did a great job for Church installing two large wall-mounted video screens with frames, two new laser video projectors, customizing mounts and extra safety mechanisms to secure the ceiling mounted devices, and many other details the job involved. Billie, and Clint were great faces for the company and a pleasure to work with. We highly recommend this company, and a final thank you here to AV Connect! Pastor Terry Wakefield
From design with Cody to install with Devin and Gustavo (and scheduling with Jessica), we had a great experience. We will certainly use AV Connect for future AV needs, and I highly recommend their services.
I’ve used AV Connect Austin twice, and both experiences exceeded my expectations. During the original installation, they came out multiple times to address a few minor issues at no additional cost. On the most recent installation, something broke within the first few days, and they fixed it quickly and without any hassle. Billie is a pleasure to work with and helped me design a killer system. Once I have more money saved, I plan on having them come back to upgrade the audio side as well. Their service, expertise, and follow-through have been excellent.
Very efficient and got work done in a timely manner
I continue to be impressed with this AV organization. After my great experience in Feb of this year, on 10/31st I had an issue with my dated IP cam not showing up in iPhone app on Halloween night. I was pleasantly surprised to find that "Billie" called right back and walked me through network IP setting issues and had me back on-line in no time! And I'm not that tech-savy. Truly "above and beyond"! As I said before this is my "Go To" A-V (and network) company going forward.
Hey Dave, we appreciate you taking time out of your day to leave us this review! We really enjoyed assisting on your upgrade!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
