iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty69−3.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 79 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 17%
4.9★★★★★68 Google reviews · 22 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate AV Lawn & Tree Care Services 4.9 out of 5 based on 68 reviews, noting the owner replies to all feedback. Customers frequently praise the company's punctuality, rapid scheduling, and thorough cleanup after tree removal, stump grinding, and pruning services. Recurring themes include professional communication, reasonable pricing, and efficient completion of complex jobs, though isolated low-star reviews mention concerns regarding project completion expectations.
Google rating: 4.9 out of 5 from 68 reviews (96% five-star).
Reviews on this page: 68 Google reviews (62 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: May 7, 2026.
Service: Tree Removal Service serving Odessa, Texas.
Data from Google, last updated November 5, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
AV Lawn & Tree Care ServicesTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AV Lawn & Tree Care Services: 85/100 on this factor. Category median: 95.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AV Lawn & Tree Care Services: 63/100 on this factor. Category median: 94.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AV Lawn & Tree Care Services: 69/100 on this factor. Category median: 99.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AV Lawn & Tree Care Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AV Lawn & Tree Care Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AV Lawn & Tree Care Services: 79/100 on this factor. Category median: 58.B
79
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.9of 5
5 stars6596%
4 stars11%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
98%praise
Praise14598%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3524%
Would recommend2819%
Speed & response2517%
Price & value2316%
Staff & attitude2215%
Communication96%
Honesty & trust64%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A great company to work with, great work and very fast.”
“I would highly recommend them to cut down a tree or remove a stump.”
“I don't recommend this company.”
“Angela came out and walked the property with me same day I called and listened to my needs and offered suggestions.”
“AV Lawn & Tree Care Services did a great job for us at a reasonable price, and they completed the job quickly.”
“…e over and took care of the stump in less than an hour they were very professional and courteous left the yard nice and clean.…”
“Outstanding work and always great care and communication.”
“Fast, friendly, and reliable — highly, highly recommend!”
People customers mention
Alex3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AV Lawn & Tree Care Services for 6 kinds of job. Pick one to see what they paid and said.
DDonna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Angela came out and walked the property with me same day I called and listened to my needs and offered suggestions. The work was started right away and her guys are amazing. They completed the big job in a day and a half. They removed some trees and shrubs and pruned everything else. The place looks beautiful.
GGary13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Absolutely professional in every aspect.
No surprises and no add ons
They are the best
Clean up before they leave
HIGHLY RECOMMEND
BBrenda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I called on Friday and asked for a quote from 2 companies one said send a picture and I’ll give you a quote the other company Av tree & lawn service said I’ll be right over and she gave me a quote I could work with they came over and took care of the stump in less than an hour they were very professional and…
AAdam11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I couldn’t be happier with the amazing job AV Lawn & Tree Care Services did on our recent large tree removal! From the moment we reached out, they were quick to respond and managed to fit us into their schedule sooner than expected!
Their team was professional, efficient, and incredibly safety-conscious throughout…
PPaige5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
AV Lawn Services did a fantastic job on my yard! Affordable service and excellent work. Everyone there is so kind and great to work with. Highly recommend!
RRay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
AV lawn care was awesome, they did an amazing job and was very quick and efficient and went above and beyond more than expected I would highly recommend them to anyone wishing to upgrade
Angela came out and walked the property with me same day I called and listened to my needs and offered suggestions. The work was started right away and her guys are amazing. They completed the big job in a day and a half. They removed some trees and shrubs and pruned everything else. The place looks beautiful.
Response from the owner · 5 months ago
Thank you Donna, we appreciate your business and kind words. It was our pleasure.
Kindly AV Lawn and Tree Family
G
Gary Duesler13 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
I called on Friday and asked for a quote from 2 companies one said send a picture and I’ll give you a quote the other company Av tree & lawn service said I’ll be right over and she gave me a quote I could work with they came over and took care of the stump in less than an hour they were very professional and courteous left the yard nice and clean. I would highly recommend them to cut down a tree or remove a stump.
Brenda Rivas
Response from the owner · 7 months ago
Aw, thank you Brenda, it was our pleasure to serve you. We appreciate your business. Kindly
AV Lawn and Tree Care Services family.
J
jim price6 reviewsiTotal number of Google reviews jim has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with the amazing job AV Lawn & Tree Care Services did on our recent large tree removal! From the moment we reached out, they were quick to respond and managed to fit us into their schedule sooner than expected!
Their team was professional, efficient, and incredibly safety-conscious throughout the entire process. You can tell they really know what they’re doing. Not only did they remove the tree flawlessly, but they also went the extra mile with the clean-up — our yard looked better than before they arrived!
If you’re looking for top-quality tree removal or trimming, this is the team to call. Fast, friendly, and reliable — highly, highly recommend!
Response from the owner · a year ago
Thank you so much! We appreciate your business and kind words towards our team. We are here whenever you need us. It was a pleasure meeting you and being able to serve you. Kindly AV family.
P
Paige Ingle5 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
AV Lawn Services did a fantastic job on my yard! Affordable service and excellent work. Everyone there is so kind and great to work with. Highly recommend!
Response from the owner · a year ago
Thank you! We appreciate your so much. Kindly AV
R
Ray King5 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
AV lawn care was awesome, they did an amazing job and was very quick and efficient and went above and beyond more than expected I would highly recommend them to anyone wishing to upgrade
Response from the owner · Edited a year ago
Mr. King. Thank you so much! We appreciate your business. Thank you for trusting us with your artificial turf and rock installation. Again, we thank you from AV Lawn and Tree family.
L
Leo G.Local Guide · 160 reviewsiTotal number of Google reviews Leo has written across all businesses on Google Maps, not just this one.
Excellent job. Great communication even with language barrier. Job completed as discussed during initial assessment and quote. I would strongly recommend AV Lawn for tree trimming. Had a couple things damaged and they took care of them same day no questions. Very job cleaning as they worked. Truly 5 star operation.
Response from the owner · a year ago
Thank you sir. We appreciate your kind words and your business . As a local company we strive hard to give every customer best. Kindly AV family
D
David LackeyLocal Guide · 25 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I had them replace a large picture window in my home. The came right out and gave me an estimate a short while later. The window was ordered and arrived the following day. The quality of their installation was perfect. Their attention to detail, customer service, and follow up was impressive! I will definitely be calling on them again!
Response from the owner · a year ago
Aw, thank you for your kind words. We appreciate you and your treatment towards us. We are here when you need us. Kindly AV Lawn and Tree family.
