Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Avalon Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Avalon Services

Richmond, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 66 septic tank services · 5.0★ from 167 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Avalon Services is better than 98% of septic tank services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Avalon Services is better than 99% of septic tank services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Avalon Services is better than 99% of septic tank services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Avalon Services is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Avalon Services is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Avalon Services is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Avalon Services for 8 kinds of job.

Avalon Services for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$469
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 19

All 6 Google reviews tagged “Shower repair”

Jeannie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Avalon Services quoted me at almost half what other plumbing companies did. 2 guys in 3 days replaced all the 1940s galvanized pipes in my house with copper, working with efficiency, respect, and humor. They put in new high-quality faucets, cleaned up after themselves, and were a dream of great contractors. Best plumbers out there in the bay area!

Great pricePlumbing pipe repairFaucet repairFaucet installation
Ms1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a backup in our shower/tubs and needed help. Avalon was able to send someone the same day! Evan was on time, friendly, and fixed our problem so fast. We also had a sleeping toddler while he was here and she didn't even wake up! We are so grateful for the fast resolution of our issues and the lack of disruption to our lives. Thanks Avalon!

Shower repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Marc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

friendly and efficient

Shower repair
Jordan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are great! We used them to repair our shower and they were friendly, responsive, on-time, did great work and had our shower repaired in no time. On top of that, the price was very fair and they were upfront. We will be using them for all of our future plumbing needs, and recommend them to anyone looking for plumbing services.

Shower repair+ Responsiveness+ Punctuality+ Quality
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were great, they were able to replace our shower valve with minimal damage to the closet wall where they had to cut into. Also, they showed me what they saw on the camera when they did the main drain pipe inspection.

Shower repair+ Punctuality+ Professionalism+ Value
ChrisLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Avalon Services on multiple jobs at multiple locations across the greater bay area. Will and his team have helped me out many times with emergency repairs and routine maintenance, installed kitchen appliances and bathroom fixtures, toilets, changed valves, installed new lines and cleared and repaired…

Plumbing leak detectionGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality

Price

$763+78% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning18$205–$478
Plumbing pipe repair18$305–$1.1k
Toilet repair15$209–$607
Sewer repair15$383–$2.1k
Plumbing leak detection12$54–$495
Faucet repair9$271–$659
Faucet installation7$292–$786
Water heater installation6$1.2k–$2.4k

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