Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts

Avance Professional Services - West Main logo

Avance Professional Services - West Main

Tax preparation service · Norwalk, CT · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%90+13.7Craft & service penalty98−0.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 40 document preparation servicesPosition by Experts Score among all companies we track in this category. · better than 62%
5.0 ★★★★★ 42 Google reviews · 21 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Sep 2026latest review
📞 Call (203) 625-1599Request a call backWebsite ↗

Avance Professional Services - West Main at a glance

Customers consistently describe the tax preparation services as efficient, professional, and affordable, noting that staff members are patient and thorough in explaining deductions and credits. Reviewers highlight the ease of using the online platform for document uploads and the quick turnaround time for completed returns. The business maintains a perfect five-star rating based on forty-two reviews, with the owner responding to every customer comment.

  • Google rating: 5.0 out of 5 from 42 reviews (95% five-star).
  • Reviews on this page: 42 Google reviews (32 with written comments, 1 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: September 26, 2026.
  • Service: Document Preparation Service serving Norwalk, Connecticut.

Data from Google, last updated October 28, 2026.

Score profile vs other document preparation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

Satisfaction96Reliability96Craft & service98Value90Momentum100Replies to reviews–Satisfaction: 96 (median 92)Reliability: 96 (median 87)Craft & service: 98 (median 98)Value: 90 (median 98)Momentum: 100 (median 100)
This companyDocument Preparation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Avance Professional Services - West Main: 96/100 on this factor. Category median: 92.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Avance Professional Services - West Main: 96/100 on this factor. Category median: 87.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Avance Professional Services - West Main: 98/100 on this factor. Category median: 98.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Avance Professional Services - West Main: 90/100 on this factor. Category median: 98.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Avance Professional Services - West Main: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
–

Bar = this company · dark tick = category median.

Star ratings

42 Google reviews we collected

  • 5 stars4095%
  • 4 stars25%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 32 written reviews

  • Praise61100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1728%
  • Would recommend1626%
  • Quality & results1220%
  • Communication813%
  • Speed & response47%
  • Price & value23%
  • Honesty & trust23%

What customers talk about

We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Alexandra Aquino, our accountant, is very friendly and welcoming and will get your taxes done very quickly.”
  • “I recommend him to anyone who wants to keep their company organized and maintain good control of their income.”
  • “Fabrizio provided excellent service and explained everything clearly.”
  • “Excellent service, very clear and explained in detail.”
  • “Always have a great, easy, efficient experience with Avance!”
  • “I think they value of what’s paid for the service it’s worth it if you want your taxes done properly and fast.”
  • “I highly recommend them; they are super reliable and the quality of their work is excellent.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

EricLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always have a great, easy, efficient experience with Avance! Alexandra Aquino, our accountant, is very friendly and welcoming and will get your taxes done very quickly. What's more they are extremely affordable! Only $260 for a joint return with multiple documents. Why bother with turbotax when a friendly,…

Diego4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excelente servicio de fabrizio despejó todas mis dudas lo recomiendo para gente que quiera tener su compañía organizada y llevar un buen control de sus ingresos..

Santiago5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Profesional staff. Especially Faurizio very professional and explanation to the T. Thank you so much

Carlos1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excelente servicio, muy claro y explicado detalladamente. Lo recomiendo siempre super confiables excelente calidad de trabajo.

Oliver3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

La mejor experiencia desde que me cambié con AVANCE , sumamente profesionales .todo un grupo de personas muy colaboradores y profecionales resaltar el mejor sin duda Fabrizio Santa Cruz you are he best gracias por tu ayuda en todos mis trámites y documentos

Isaias1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excelente servicio, Fabrizio es muy profesional y me ayudo con los documentos para abrir mi compañía además del asesoramiento para estar al día con mis impuestos. Lo recomiendo.

Compare with

Photos

Customer reviews

5.0 ★★★★★ 42 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Osman Recinos2 reviewsTotal number of Google reviews Osman has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy recommendable Cristina muy professional

  • Price assessment: Great price
Response from the owner · 2 weeks ago

¡Muchas gracias por tu recomendación y por confiar en Avance Professional Services! Nos alegra saber que tuviste una excelente experiencia con Cristina. Le compartiremos tus palabras, que nos motivan a seguir brindando un servicio profesional, amable y de calidad. ¡Esperamos verte pronto! 💙

NeverfoundNeverRoblox1 reviewTotal number of Google reviews NeverfoundNeverRoblox has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Es buen ambiente

  • Price assessment: Reasonable price
  • Services: IRS audit representation
Response from the owner · 2 weeks ago

¡Muchas gracias por tu apoyo y por compartir tu opinión! Nos alegra saber que disfrutaste del ambiente agradable y acogedor de Avance Professional Services. Nos esforzamos cada día para que nuestros clientes se sientan cómodos, bien atendidos y en confianza. ¡Esperamos tener el placer de atenderte nuevamente! 💙

Eric BusseyLocal Guide · 60 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always have a great, easy, efficient experience with Avance! Alexandra Aquino, our accountant, is very friendly and welcoming and will get your taxes done very quickly. What's more they are extremely affordable! Only $260 for a joint return with multiple documents. Why bother with turbotax when a friendly, experienced accountant can do it for about the same price!

Response from the owner · 5 months ago

Thank you so much Eric for your continued trust and support! We’re very happy to hear you’ve consistently had a great experience with Alexandra and our team. We truly appreciate your kind words and recommendation!

Eva gabriela Aguirre bonett 601Local Guide · 33 reviewsTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio de cpe

Response from the owner · 9 months ago

Muchas gracias Eva, nos alegra saber que quedó satisfecha con nuestro servicio de CPA. Estamos a su disposición para lo que necesite.

Roxy Carrera2 reviewsTotal number of Google reviews Roxy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fabrizio medio muy buen servicio y todo explicado recomendado al 100

Response from the owner · 5 months ago

¡Muchas gracias Roxy por su confianza y recomendación! Nos alegra saber que Fabrizio le brindó un excelente servicio y que todo fue explicado claramente.

Jenny Garcia1 reviewTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio

Response from the owner · 5 months ago

¡Muchas gracias Jenny por su confianza y apoyo! Nos alegra saber que tuvo una excelente experiencia con nuestro servicio.

Play Station6 reviewsTotal number of Google reviews Play has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

FABRICIO EXELENTE SERVICIO

Response from the owner · 5 months ago

¡Muchas gracias por sus palabras y confianza! Nos alegra saber que Fabrizio le brindó un excelente servicio.

Diego Aguirre4 reviewsTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio de fabrizio despejó todas mis dudas lo recomiendo para gente que quiera tener su compañía organizada y llevar un buen control de sus ingresos..

Response from the owner · 5 months ago

¡Muchas gracias Diego por su confianza y recomendación! Nos alegra mucho saber que Fabrizio pudo ayudarle y aclarar todas sus dudas. Siempre estaremos felices de apoyar a nuestros clientes para mantener sus compañías organizadas y en buen control.

Santiago Luna5 reviewsTotal number of Google reviews Santiago has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Profesional staff. Especially Faurizio very professional and explanation to the T. Thank you so much

Response from the owner · 5 months ago

Thank you so much Santiago for your kind words and support! We’re very happy to hear you had a great experience with our team and that Fabrizio provided clear and professional assistance.

kiara martinez4 reviewsTotal number of Google reviews kiara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service

Response from the owner · 5 months ago

Thank you so much Kiara for your support and trust! We truly appreciate your kind words.

Avance Professional Services - West Main on Google Maps →

Business details