Kathleen Kosche7 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service!!
Axiom Eco-Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%7+0.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#180 of 240 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 25%
4.9 ★★★★★ 546 Google reviews · 14 photos
94%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
$131typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Axiom Eco-Pest Control at a glance
Google reviewers rate Axiom Eco-Pest Control 4.9 out of 5 based on 546 reviews. Customers frequently praise the company for punctuality, professional communication, and effective treatment of insects and rodents, noting that staff often provide thorough explanations and follow-up care. However, a recurring criticism involves door-to-door sales representatives ignoring no solicitation signs and persisting despite refusals, while other complaints mention property damage and difficulties with contract cancellation.
- Google rating: 4.9 out of 5 from 546 reviews (94% five-star).
- Reviews on this page: 546 Google reviews (395 with written comments, 2 with photos).
- Owner responses: the business replied to 22% of reviews.
- Most recent review: November 1, 2026.
- Service: Wildlife serving Albany, Oregon.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Axiom Eco-Pest Control: 86/100 on this factor. Category median: 93.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Axiom Eco-Pest Control: 82/100 on this factor. Category median: 90.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Axiom Eco-Pest Control: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Axiom Eco-Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Axiom Eco-Pest Control: 7/100 on this factor. Category median: 90.F
7
Bar = this company · dark tick = category median.
Star ratings
546 Google reviews we collected
- 5 stars51294%
- 4 stars173%
- 3 stars10%
- 2 stars41%
- 1 star122%
Praise vs complaints
Phrases our text analysis found in 395 written reviews
- Praise58098%
- Complaints112%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7527%
- Reasonable17262%
- Overpriced52%
- Not sure249%
$131+24% vs typical wildlife removal services
Middle half of what 186 customers paid ($93–$151) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23339%
- Quality & results13323%
- Speed & response8514%
- Communication7413%
- Would recommend376%
- Price & value183%
- Honesty & trust112%
What customers talk about
We read 395 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was professional and referenced the previous work done here to ensure he completed the necessary work.”
“As far as I can tell your employees are not respectful or trustworthy enough to follow simple instructions, much less handle chemicals around my home.”
“Kaylee did a great job at making sure she understood my needs for my upcoming appointment.”
“immediately felt awful about it when I went inside.”
“The representative was thorough and quick in handling specific issues that I needed addressed.”
“The service provider that came out was very knowledgeable and explained everything.”
“In my opinion bringing the score back up to a five star I would recommend them.”
“He explained a great deal about what “kind” of ants we had, their habits and why they behave as they do.”
“Everything is great but it is getting too expensive for us.”
“You can tell Michael genuinely cares about doing a great job and taking care of his customers.”
People customers mention
- David 7 reviews
- Michael 6 reviews
- Roger 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Axiom Eco-Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Donnell16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Kaylee did a great job at making sure she understood my needs for my upcoming appointment. Axiom is a great company to work with.
Paid $120–140Reasonable priceSpider exterminationBug & insect extermination
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
The representative was thorough and quick in handling specific issues that I needed addressed. She was professional and referenced the previous work done here to ensure he completed the necessary work. She informed me about the treatments and told me they'd be back before the next scheduled service to handle any…
Paid $120–140Reasonable priceRodent exterminationGeneral pest inspectionAnt extermination
Cecelia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Everything went great and your employee was very nice & professional!! Thank You!!
Paid $160–180Reasonable priceSpider extermination
KellyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The Tech was very pleasant, informative and helpful! (Sorry I missed getting his name)
Paid $80–100Reasonable priceHornet & wasp exterminationRodent extermination
Polly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Axiom Pest Control has the best staff ever. They’re always so kind so helpful anything you need they’re ready to assist you . They’re always on time. They do a great job and being Bug Free is the best.!
Paid $120–140Great priceHornet & wasp exterminationRodent extermination
Meri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been pleased with the services so far. They give ample notice of the upcoming service date. I’d definitely recommend axiom !
Paid $20–40Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 122 | $58–$136 |
| Bug & insect extermination | 113 | $71–$144 |
| Ant extermination | 110 | $76–$246 |
| General pest inspection | 105 | $63–$126 |
| Rodent extermination | 95 | $75–$323 |
| Hornet & wasp extermination | 65 | $81–$246 |
| Flea & mite extermination | 18 | $81–$323 |
| Mosquito extermination | 17 | $66–$106 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 546 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Arne Koerschgen
Review from Google · view on GoogleThey are fast, friendly and get the job done. Thank you!
- Price assessment: Reasonable price
- Price: $160–180
- Services: Bug & insect extermination
- Pest type: Spiders, Other
Jeff Rice8 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMichael did a great job.
- Price assessment: Reasonable price
- Price: $80–100
- Services: Rodent extermination, Spider extermination, General pest inspection, Ant extermination
Donnell Fowler16 reviewsTotal number of Google reviews Donnell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKaylee did a great job at making sure she understood my needs for my upcoming appointment. Axiom is a great company to work with.
- Price assessment: Reasonable price
- Price: $120–140
- Services: Spider extermination, Bug & insect extermination
- Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Bed bugs, Mosquitoes
Jean Hubbard8 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job!
Thomas Christopher7 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe representative was thorough and quick in handling specific issues that I needed addressed. She was professional and referenced the previous work done here to ensure he completed the necessary work. She informed me about the treatments and told me they'd be back before the next scheduled service to handle any interim effects that may need addressing. An overall topnotch job was done. It was a positive experience. Thank you Adriauna, see you next time.
- Price assessment: Reasonable price
- Price: $120–140
- Services: Rodent extermination, General pest inspection, Ant extermination
Response from the owner · 7 months ago
Thanks for choosing us, Thomas! We are happy you had a good experience with David. Our team loves being part of the community and helping neighbors keep their homes safe from pests. Technicians are licensed and certified pest experts and know exactly how to get the results you are looking for. We appreciate the positive review!
Ang B5 reviewsTotal number of Google reviews Ang has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFreddie has been awesome. Full of information and insight. Much appreciated!
- Price assessment: Reasonable price
- Price: $200+
- Services: Spider extermination, General pest inspection, Bug & insect extermination
- Pest type: Ants, Termites, Other
Annette ReindelLocal Guide · 13 reviewsTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAxiom sent Corbin, who did an excellent job protecting my house for the quarterly visit from invading insects and pests. He did wonderful work.
Response from the owner · 4 days ago
Thank you, Annette! We are pleased that Corbin provided excellent service during your quarterly visit. We appreciate your trust in Axiom!
Mark Ditgen4 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKaylee helped to schedule someone to solve an ant problem
- Pest type: Ants
Response from the owner · 4 days ago
Thank you for the five star review, Mark! We are glad Kaylee was able to assist you with scheduling service for your ant problem. We look forward to serving you again soon!
Cecelia Coleman4 reviewsTotal number of Google reviews Cecelia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything went great and your employee was very nice & professional!! Thank You!!
- Price assessment: Reasonable price
- Price: $160–180
- Services: Spider extermination
- Pest type: Spiders
Response from the owner · 4 days ago
Thank you, Cecelia! We are happy to hear that our technician provided professional and courteous service. We are happy to help!
Business details
- Address: 1110 S Commercial Way SE, Albany, OR 97322
- Phone: (541) 708-9904
- Website: axiompest.com
- Service area: Albany, OR