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Ayres Brake & Alignment Center

Brake shop · Sparks, NV · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 34 travel agenciesPosition by Experts Score among all companies we track in this category. · better than 42%
4.8 ★★★★★ 245 Google reviews · 22 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Oct 2026latest review

Ayres Brake & Alignment Center at a glance

Google reviewers rate the shop 4.8 out of 5 based on 245 reviews, with the owner responding to only 8 percent of them. Customers frequently praise the facility for punctual service, clear communication, honest assessments, and fair pricing for brake, alignment, and suspension repairs. However, low-star reviews highlight concerns regarding misdiagnoses, incomplete repairs such as loose bolts, and unreturned calls, suggesting inconsistent quality control in some instances.

  • Google rating: 4.8 out of 5 from 245 reviews (91% five-star).
  • Reviews on this page: 245 Google reviews (201 with written comments, 6 with photos).
  • Owner responses: the business replied to 8% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Travel Agency serving Sparks, Nevada.

Data from Google, last updated November 1, 2026.

Score profile vs other travel agencies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction88Reliability86Craft & service100Value100Momentum100Replies to reviews31Satisfaction: 88 (median 91)Reliability: 86 (median 92)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 31 (median 38)
This companyTravel Agencies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ayres Brake & Alignment Center: 88/100 on this factor. Category median: 91.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ayres Brake & Alignment Center: 86/100 on this factor. Category median: 92.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ayres Brake & Alignment Center: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ayres Brake & Alignment Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ayres Brake & Alignment Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ayres Brake & Alignment Center: 31/100 on this factor. Category median: 38.D
31

Bar = this company · dark tick = category median.

Star ratings

245 Google reviews we collected

  • 5 stars22391%
  • 4 stars104%
  • 3 stars31%
  • 2 stars21%
  • 1 star73%

Praise vs complaints

Phrases our text analysis found in 201 written reviews

  • Praise33997%
  • Complaints103%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2556%
  • Reasonable2044%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results7020%
  • Staff & attitude6819%
  • Price & value5917%
  • Honesty & trust4814%
  • Would recommend4814%
  • Speed & response4312%
  • Communication134%

What customers talk about

We read 201 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Did an outstanding job in a timely manner I highly recommend them.”
    “They fixed some odd ball stuff for me, including a horrible exhaust job that Nevada muffler did.”
  • “Thanks Chris and your team, professional and reasonable.”
  • “Excellent communication throughout the repair process, with quality work at a fair price.”
    “I do NOT recommend Ayers and feel ripped off.”
  • “Reliable, reasonable pricing, local established business.”
  • “…f my other cars Thank you again for the help with my truck and jeep I highly recommend Ayres mechanical repair for any problems…”
    “Cannot recommend this shop enough to have any of your work done.”
  • “Great customer service and they get you fixed up quick without breaking the bank!”
  • “They were able to fix the problem, but most importantly they showed me what was wrong and thoroughly explained what needed to be done to resolve the issue.”

People customers mention

  • Chris 11 reviews
  • Ayers 9 reviews
  • Jeep 6 reviews
  • Reno 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Ayres Brake & Alignment Center for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Josiah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Professional, fast, and honest. I have been taking my truck here for years, and this is the only place I trust.

Great priceTiresSteering & suspension repairBrakes
Toni7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Highly recommend Ayres!! Great customer service and they get you fixed up quick without breaking the bank!

Donald12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brought my Toyota to Ayers for a 2nd opinion for some front end work quoted at nearly $2000 After 1/2 hour, the mechanic asked me to exam the vehicle with him. He informed me that there was very little wrong with front end . Nothing requiring immediate attention. Ayers is an honest, trustworthy shop. Highly recommend.

Great priceSteering & suspension repair
Hallmark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very good work and value for the price. Ayres has worked on a few of my vehicles, they are top-notch with a great reputation and history. Excellent communication throughout the repair process, with quality work at a fair price.

Great priceTiresSteering & suspension repairWheel alignment
Eileen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great guys! Immaculate shop! Appreciate your help and look forward reaching out again, if needed.

Great priceSteering & suspension repair
ELocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Reliable, reasonable pricing, local established business. Highly recommend. Repeat customer with both vehicles.

Reasonable priceWheel alignmentBrakes

Photos

Customer reviews

4.8 ★★★★★ 245 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Josiah saunders2 reviewsTotal number of Google reviews Josiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional, fast, and honest. I have been taking my truck here for years, and this is the only place I trust.

  • Price assessment: Great price
  • Services: Tires, Steering & suspension repair, Brakes
Toni7 reviewsTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend Ayres!! Great customer service and they get you fixed up quick without breaking the bank!

Michael Gonzalez2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people excellent work

  • Price assessment: Great price
  • Services: Wheel alignment
Diego MartinezLocal Guide · 776 reviewsTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A+ service and quality of work. Courteous, timely and of their word.

  • Price assessment: Great price
  • Services: Exhaust
Seamus Redmond5 reviewsTotal number of Google reviews Seamus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very honest. Very thorough with their work.

Donald Read12 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brought my Toyota to Ayers for a 2nd opinion for some front end work quoted at nearly $2000 After 1/2 hour, the mechanic asked me to exam the vehicle with him. He informed me that there was very little wrong with front end . Nothing requiring immediate attention. Ayers is an honest, trustworthy shop. Highly recommend.

  • Price assessment: Great price
  • Services: Steering & suspension repair
Hallmark Reno3 reviewsTotal number of Google reviews Hallmark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good work and value for the price. Ayres has worked on a few of my vehicles, they are top-notch with a great reputation and history. Excellent communication throughout the repair process, with quality work at a fair price.

  • Price assessment: Great price
  • Services: Tires, Steering & suspension repair, Wheel alignment
Eileen Blair Miller8 reviewsTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great guys! Immaculate shop! Appreciate your help and look forward reaching out again, if needed.

  • Price assessment: Great price
  • Services: Steering & suspension repair
E LangeLocal Guide · 13 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reliable, reasonable pricing, local established business. Highly recommend. Repeat customer with both vehicles.

  • Price assessment: Reasonable price
  • Services: Wheel alignment, Brakes
Aaron Schmerber14 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did an outstanding job in a timely manner I highly recommend them.

  • Price assessment: Great price
  • Services: Service not listed

Ayres Brake & Alignment Center on Google Maps →

Business details