Health insurance agency · Sparks, NV · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 34 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★604 Google reviews · 11 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Senior Insurance Agency five stars based on 604 reviews, with the owner responding to 88 percent of them. Clients consistently describe the staff as knowledgeable, professional, and punctual, noting that agents take time to explain complex Medicare and supplemental insurance options in plain language. Many customers highlight the agency's ability to identify cost-effective coverage and provide long-term support, while one critic complained about a specific agent failing to acknowledge an early arrival for a scheduled appointment.
Google rating: 5.0 out of 5 from 604 reviews (99% five-star).
Reviews on this page: 604 Google reviews (518 with written comments, 4 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 1, 2026.
Service: Travel Agency serving Sparks, Nevada.
Data from Google, last updated November 1, 2026.
Score profile vs other travel agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Senior Insurance AgencyTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Senior Insurance Agency: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Senior Insurance Agency: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Senior Insurance Agency: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Senior Insurance Agency: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Senior Insurance Agency: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Senior Insurance Agency: 42/100 on this factor. Category median: 38.C
42
Bar = this company · dark tick = category median.
Star ratings
604 Google reviews we collected
5.0of 5
5 stars59699%
4 stars41%
3 stars30%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 518 written reviews
100%praise
Praise719100%
Complaints30%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28840%
Would recommend11216%
Speed & response11015%
Quality & results8412%
Communication629%
Price & value406%
Honesty & trust264%
What customers talk about
We read 518 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Se'Leah Schultz is very knowledgeable, professional, prompt, and friendly.”
“I strongly recommend her and Senior Insurance Agency to anyone who needs Medicare supplemental insurance and drug plans.”
“Se'Leah is very knowledgeable and is always responsive to my questions and requests.”
“Knowledgeable, patient, and thorough — I'd recommend her to anyone in the Sparks/Reno area facing Medicare decisions.”
“Absolutely the worst customer service experience I’ve had in years.”
“She took her time explaining and helping us with our new policy.”
“Robbie, is very knowledgeable and has saved me a great deal of money.”
“I have trusted this agency for both my medical insurance and international travel insurance, and I couldn’t be happier with the service I’ve received.”
People customers mention
Medicare91 reviews
Jason41 reviews
Casey38 reviews
Rushing35 reviews
Robbie31 reviews
Chante20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EErnest8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 16 hours ago★★★★★
Se'Leah Schultz is very knowledgeable, professional, prompt, and friendly. She very quickly put together my proposed new Medicare supplement insurance and drug plans for the 2027 calendar year. I am very pleased with the new plans and with my professional relationship with Se'Leah. I strongly recommend her and…
JJ2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 23 hours ago★★★★★
Se’Leah was so knowledgeable about the insurance. She took her time explaining and helping us with our new policy.
Over a year later and Se’leah is able to help me again to add an insurance . Quick and knowledgeable! Thanks Se’leah and Thank you
SSama day ago★★★★★
Senior Insurance Agency is terrific. My wife and I have been with them for over a decade. Robbie Rushing and his family and colleagues are first rate. My highest recommendation.
BBurtLocal Guide · 90 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
This agency is a lifesaver. The healthcare insurance system has become extremely complex but Jason Casey (and team) know all the ins and outs to guide anyone to the best coverage at the lowest cost. Thanking God for all of you guys!
MMike5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Se'Leah is very knowledgeable and is always responsive to my questions and requests. I often recommend Senior Insurance Agency to my friends.
KKen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Se'Leah Schultz at Senior Insurance Agency helped me sort out my Medicare options for 2027. As a veteran who gets his care through the VA, my situation isn't the standard one, and she took that into account instead of trying to sell me coverage that duplicates what I already have. She had all the paperwork organized…
Se'Leah Schultz is very knowledgeable, professional, prompt, and friendly. She very quickly put together my proposed new Medicare supplement insurance and drug plans for the 2027 calendar year. I am very pleased with the new plans and with my professional relationship with Se'Leah. I strongly recommend her and Senior Insurance Agency to anyone who needs Medicare supplemental insurance and drug plans.
Response from the owner · a year ago
Thank you Ernie! I couldn’t have asked for a kinder first review, I really appreciate it! -Alex
J
J khabaz2 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Se’Leah was so knowledgeable about the insurance. She took her time explaining and helping us with our new policy.
Over a year later and Se’leah is able to help me again to add an insurance . Quick and knowledgeable! Thanks Se’leah and Thank you
Response from the owner · a year ago
Thank you so much! It was great to meet with you both! - Se’Leah
Senior Insurance Agency is terrific. My wife and I have been with them for over a decade. Robbie Rushing and his family and colleagues are first rate. My highest recommendation.
J
Juliet Dolan1 reviewiTotal number of Google reviews Juliet has written across all businesses on Google Maps, not just this one.
This agency is a lifesaver. The healthcare insurance system has become extremely complex but Jason Casey (and team) know all the ins and outs to guide anyone to the best coverage at the lowest cost. Thanking God for all of you guys!
M
Mike Bettinghouse5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Se'Leah Schultz at Senior Insurance Agency helped me sort out my Medicare options for 2027. As a veteran who gets his care through the VA, my situation isn't the standard one, and she took that into account instead of trying to sell me coverage that duplicates what I already have. She had all the paperwork organized before our meeting, explained the Medicare Advantage and Part D choices in plain language, and never once pressured me. Knowledgeable, patient, and thorough — I'd recommend her to anyone in the Sparks/Reno area facing Medicare decisions.
— Ken
A
Aida Lizarraga2 reviewsiTotal number of Google reviews Aida has written across all businesses on Google Maps, not just this one.
I have been a client of Senior Insurance Agency since 2024, and my ⭐ star agent is Aliana. She provides **excellent customer service** and takes the time to review every detail of my medical coverage, making sure I understand my options and receive the guidance I need.
I have trusted this agency for both my medical insurance and international travel insurance, and I couldn’t be happier with the service I’ve received.
Aliana and Senior Insurance Agency deserve an A+. I highly recommend them to anyone looking for knowledgeable, attentive, and outstanding insurance service.
Thank you, Aliana, for your kindness, patience, and dedication. It’s truly a pleasure to work with someone who genuinely cares about her clients and gives them peace of mind. Your excellent service is greatly appreciated.
R
Randy Crawford9 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
