AZ Surveillance & Security LLC - Commercial Security Systems Company
Security system installation service · Houston, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 34 cctv installation servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★71 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
AZ Surveillance & Security LLC - Commercial Security Systems Company at a glance
Customers highlight professional installation of security cameras, license plate readers, and network systems for residential and commercial properties. Recurring themes include punctual appointments, clear communication, reasonable pricing, and helpful guidance on equipment placement. The company maintains a perfect 5.0 rating from 71 reviews, with the owner responding to every review. One lower-rated comment notes difficulty reaching the security staff.
Google rating: 5.0 out of 5 from 71 reviews (99% five-star).
Reviews on this page: 71 Google reviews (60 with written comments, 21 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCctv Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AZ Surveillance & Security LLC - Commercial Security Systems Company: 96/100 on this factor. Category median: 90.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AZ Surveillance & Security LLC - Commercial Security Systems Company: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AZ Surveillance & Security LLC - Commercial Security Systems Company: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AZ Surveillance & Security LLC - Commercial Security Systems Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AZ Surveillance & Security LLC - Commercial Security Systems Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
71 Google reviews we collected
5.0of 5
5 stars7099%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
99%praise
Praise13199%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable250%
Overpriced00%
Not sure125%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3224%
Would recommend2620%
Quality & results2418%
Speed & response2317%
Price & value1612%
Communication65%
Honesty & trust54%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My security system was installed professionally, and the team of top‑notch security engineers delivered exceptional work.”
“Fast and very knowledgeable easy set and showed me how to use the system highly recommend his services”
“I have contracted AZ Surveillance LLC and Orkhan did an amazing job!”
“Many thanks to the AZ team for getting our installation done efficiently and correctly.”
“Finally, we got a very reasonable quote from A Z Camera.”
“Everything works perfectly, and they explained how to use the system clearly.”
“Again I could not be happier with their service and transparency”
People customers mention
Orkhan5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AZ Surveillance & Security LLC - Commercial Security Systems Company for 4 kinds of job. Pick one to see what they paid and said.
AnarLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I have contracted AZ Surveillance LLC and Orkhan did an amazing job! Highly recommended!
InstallationTechnical supportSecurity cameras
GingerLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is the second time they have assisted me with services. Very professional and friendly. I would use them again for my needs
WLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Another FINE job by AZ Surveillance & Security! Many thanks to the AZ team for getting our installation done efficiently and correctly. I’m a very happy customer!!
RayLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My security system was installed professionally, and the team of top‑notch security engineers delivered exceptional work. Special thanks to Orkhan for his expertise. The image quality is outstanding and the phone app makes viewing videos incredibly easy and convenient. I truly appreciate the quality, care, and…
DioneLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
License plate reader is a great ! Video quality is amazing and I can see it all on my phone at all times of day! They were fast and great people very nice !
Not sureInstallationSecurity cameras
HazemLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Orkhan is my savior! I called so many places for help connecting or gaining access to my business cameras, but none of them returned my calls. AZ Camera got back to me after one day, sent a tech the next day and my problems were solved for less than $240. They could have easily lied to my face and said whatever to…
Great priceInstallationTechnical supportGeneral repairs
Another FINE job by AZ Surveillance & Security! Many thanks to the AZ team for getting our installation done efficiently and correctly. I’m a very happy customer!!
Response from the owner · 3 months ago
Thank you for your positive feedback!
We appreciate your business!
AZ Surveillance & Security
Ray PanebiancoLocal Guide · 15 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
My security system was installed professionally, and the team of top‑notch security engineers delivered exceptional work. Special thanks to Orkhan for his expertise. The image quality is outstanding and the phone app makes viewing videos incredibly easy and convenient. I truly appreciate the quality, care, and attention that went into the installation. Thank you very much.
Response from the owner · 5 months ago
Dear Ray,
Thank you for your positive feedback! We appreciate your business and look forward to working with you again in the future!
AZ Surveillance and Security
Dione De La TorreLocal Guide · 19 reviewsiTotal number of Google reviews Dione has written across all businesses on Google Maps, not just this one.
License plate reader is a great ! Video quality is amazing and I can see it all on my phone at all times of day! They were fast and great people very nice !
Price assessment: Not sure
Services: Installation, Security cameras
Response from the owner · 9 months ago
Dear Valued Customer,
Thank you positive feedback! We appreciate your business!
AZ Surveillance & Security Customer Support Team
Hazem AburubiaLocal Guide · 18 reviewsiTotal number of Google reviews Hazem has written across all businesses on Google Maps, not just this one.
Orkhan is my savior! I called so many places for help connecting or gaining access to my business cameras, but none of them returned my calls. AZ Camera got back to me after one day, sent a tech the next day and my problems were solved for less than $240. They could have easily lied to my face and said whatever to upcharge me. Orkhan is soft spoken, knowledgeable and asked plenty of verification questions. Again I could not be happier with their service and transparency
Price assessment: Great price
Services: Installation, Technical support, General repairs
Response from the owner · 10 months ago
Dear Mr Hazem Aburubia,
We appreciate your 5 star review! It is always a pleasure working with customers like you!
AZ Surveillance & Security Customer Support Team
Tagi MammadliLocal Guide · 16 reviewsiTotal number of Google reviews Tagi has written across all businesses on Google Maps, not just this one.
Excellent service! The team installed our home security cameras quickly and professionally. Everything works perfectly, and they explained how to use the system clearly. Highly recommend!
Response from the owner · a year ago
Dear Tagi,
Thank you for your 5 star review!
AZ Surveillance & Security
Willie RiceLocal Guide · 15 reviewsiTotal number of Google reviews Willie has written across all businesses on Google Maps, not just this one.
Fast and very knowledgeable easy set and showed me how to use the system highly recommend his services
Price assessment: Reasonable price
Services: Security cameras
Response from the owner · a year ago
Thank you so much for your kind feedback! We’re glad to hear you had a great experience with our team. At AZ Surveillance Security, we take pride in providing fast, reliable, and professional service — from installation to full system setup and training.
If you ever need additional support or want to expand your security camera system in the future, we’re always here to help.
Hollis11 reviewsiTotal number of Google reviews Hollis has written across all businesses on Google Maps, not just this one.
Just had our cameras installed and they did an amazing job! The team was extremely professional! Be sure to call them for your camera needs!
Response from the owner · 2 years ago
Dear Hollis,
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Your feedback means a lot to us!
A Z Camera Customer Support
Ruben Barcelo4 reviewsiTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.