Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty94−0.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

B&B Complete Auto Repair

Garland, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 49 tire repair shops · 4.9★ from 437 Google reviews

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Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.B&B Complete Auto Repair is better than 93% of tire repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.B&B Complete Auto Repair is better than 90% of tire repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.B&B Complete Auto Repair is better than 94% of tire repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.B&B Complete Auto Repair is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.B&B Complete Auto Repair is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.B&B Complete Auto Repair is better than 37% of tire repair shops.D
37

Reviews for your job

Customers hired B&B Complete Auto Repair for 8 kinds of job.

B&B Complete Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.62
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Brakes”

Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

TLDR; Ali has saved my life both literally and figuratively. Ali is the best mechanic I have ever worked with. He does great work. He is transparent and incredibly fair in pricing. He communicates well. He is honest and kind. He identified an issue in my brakes that I was driving around unaware of and probably…

Great priceAuto body & trim repairElectrical repairAuto battery replacement
DavidLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I like this place for my car. I leave this shop with a good feeling and a piece of mind about repairs and costs

Reasonable priceBrakesAir conditioningOil change
cynthia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional and quick service! Ali knows the job, and has a good customer service. My cars were perfectly done, I highly recommend this place.

Auto brake repairBrakes
RajaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I wish I can give him 10 stars. I have a fleet of cars and I live in Arlington Texas. I searched all around the metroplex for a reliable mechanic till I found B n B complete auto repair. Mr Ali Farris is a very down to earth person. For the last 4 years, this is my one stop shop for all my auto needs. Whether it’s…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Arzoo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend b&b car repairs for their exceptional work and the best experience they provided for maintenance of our car. Thanks to Ali for guiding us with the best possible option we could have opted for our car maintenance.

Body & TrimBrakesElectrical
Marie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I had a great 6 year experience with the owner. A couple of new techs entered and issues started. Last issue, my wheels, tires and gas cap were swapped. My bluetooth taken. No recourse taken. Lost a loyal customer.

Auto A/C rechargeAuto maintenanceBrakes
Raymond12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quantity prompt service at competitive prices. Mr Ali is the best.

BrakesTires
LucilleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Ali has done well with my vehicle. When issues arise even if it’s on his end, he will make sure to try and fix your issues. He has great customer service and even a tow on hand if needed! Thanks Ali!

BrakesAir conditioningGeneral repairs & maintenance+ Punctuality+ Value
Edna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good people & good work, I definitely trust them and their advice. Would highly recommend to others!

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Lady4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First to the ladies, there are only a few men I trust with my vehicles. Those men are my Daddy, Ali, and Ali's men. Ali and his men are trustworthy, reliable, and professional. They have installed an alternator, ball joints, oil change, and tune-ups on my vehicles. God bless you my Friend Ali and your crew.

BatteryBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
Amos1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been a customer of this shop since 2016 upto now, which is October 4, 2020 when I am taking my car that has just been repaired. The people in this shop are very nice and do an honest job. I like the fact that it is in very rare occasions when the cost estimate given before the work is done will go up after…

A/C installation & repairAir & cabin filter replacementBrakes+ Punctuality+ Quality+ Professionalism
trevor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C installation & repairAuto A/C rechargeBrakes
Yousuf5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change16—
Engine repair16—
Auto engine diagnostic14—
Electrical repair14—
Brakes13—
Transmission13—
General repairs & maintenance12—
Steering & suspension repair11—

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