Auto repair shop · El Paso, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%89+23.2Value 15%100+15.2Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★38 Google reviews · 2 photos
95%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate B&H Automotive 4.9 out of 5 based on 38 reviews. Customers frequently praise the shop for honest communication, reasonable pricing, and timely service, noting that mechanics explain repairs clearly without upselling. One common criticism involves a customer who felt labor charges were excessive for a specific diagnostic procedure that did not resolve the vehicle's issue.
Google rating: 4.9 out of 5 from 38 reviews (95% five-star).
Reviews on this page: 38 Google reviews (30 with written comments, 1 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving El Paso, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
B&H AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.B&H Automotive: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.B&H Automotive: 89/100 on this factor. Category median: 87.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.B&H Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.B&H Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.9of 5
5 stars3695%
4 stars13%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
95%praise
Praise6295%
Complaints35%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust1422%
Price & value1218%
Staff & attitude1117%
Quality & results914%
Would recommend812%
Speed & response711%
Communication46%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is the one place I will trust with my vehicle.”
“Bobby, at B&H Automotive, consistently OVER delivers and is priced competitively priced.”
“I’m truly grateful for the expertise of the mechanic and daughter(learning the trade)who worked on my truck, runs great, starts with no issues and pic…”
“I take my time before I post a comment and for good reason; (Good Quality Work)”
“Very honest and knowledgeable mechanic definitely going back 10/10”
“Bobby found the problem quickly and made the repairs.”
“Bobby is extremely knowledgeable and I am so grateful he took the time to explain things to me and help me understand what was going on with my car.”
People customers mention
Bobby4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired B&H Automotive for 8 kinds of job. Pick one to see what they paid and said.
HHenryLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I take my time before I post a comment and for good reason; (Good Quality Work)
I’m truly grateful for the expertise of the mechanic and daughter(learning the trade)who worked on my truck, runs great, starts with no issues and picks up with speed, pledges to get the job done right and guarantees that he does not…
Reasonable priceAuto engine diagnosticService not listed
MMarisol5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I went to Brake Masters for an oil change and general inspection of my car, and as always, they have to upsell. So they told me my serpentine belt was starting to crack.
So I called Bobby. He said I might not even need a belt and to bring the car over. He checked it, and the belt had no cracks.
He is so helpful…
Great priceGeneral repairs & maintenance
JJames9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is the one place I will trust with my vehicle. Bobby found the problem quickly and made the repairs. The price was very reasonable.
Great priceEngine repair
CClaudLocal Guide · 390 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Found them by doing some research on the internet. We were travelling on a road trip and ran over a Semi's mud flap that broke loose, and landed directly in front of us in 3 full lanes of traffic. We couldn't avoid running over it, so I just wanted to get the car checked out to make sure there was no damage and it…
BBillLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Bobby, at B&H Automotive, consistently OVER delivers and is priced competitively priced. He has worked on three vehicles I own and each time has keep me informed with estimated pricing, scope of repairs, and follow up afterwards. Bobby takes the time to help his customers understand the issues with their vehicle…
Reasonable priceGeneral repairs & maintenance
LLenzyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amazing service! Bobby is extremely knowledgeable and I am so grateful he took the time to explain things to me and help me understand what was going on with my car. Bobby proved to be reliable, honest and transparent. I finally found a place I can trust for a fair price! I also appreciate that I showed up for my…
I take my time before I post a comment and for good reason; (Good Quality Work)
I’m truly grateful for the expertise of the mechanic and daughter(learning the trade)who worked on my truck, runs great, starts with no issues and picks up with speed, pledges to get the job done right and guarantees that he does not want to see the vehicle again. Hard to find very good mechanic auto shop and this one is a diamond in the rough. I strongly commend and recommend to anyone who wants their car serviced done right once and for all!!
Price assessment: Reasonable price
Services: Auto engine diagnostic, Service not listed
M
Marisol Rios5 reviewsiTotal number of Google reviews Marisol has written across all businesses on Google Maps, not just this one.
I went to Brake Masters for an oil change and general inspection of my car, and as always, they have to upsell. So they told me my serpentine belt was starting to crack.
So I called Bobby. He said I might not even need a belt and to bring the car over. He checked it, and the belt had no cracks.
He is so helpful and honest. Whenever I do have a problem, I will definitely bring my car here to B&H Automotive.
Price assessment: Great price
Services: General repairs & maintenance
J
James Pylate9 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Found them by doing some research on the internet. We were travelling on a road trip and ran over a Semi's mud flap that broke loose, and landed directly in front of us in 3 full lanes of traffic. We couldn't avoid running over it, so I just wanted to get the car checked out to make sure there was no damage and it was safe to continue on.
I drove over to B&H the next morning and was there when they opened. Bobby at B&H got us in the same day, and did an inspection of the under carriage of our car, and the suspension. Found no damage, and deemed it safe to continue on.
This while we were walk-ins last minute. Couldn't believe it. Only took him 2 hours to work us in, and then get us back up and running.
Can't recommend B&H enough for how efficient they were, and accommodating. If you're in El Paso, and need auto repair, or service, head over to B&H. You won't be disappointed.
M
Magdalena Mejia PonceLocal Guide · 72 reviewsiTotal number of Google reviews Magdalena has written across all businesses on Google Maps, not just this one.
Bobby, at B&H Automotive, consistently OVER delivers and is priced competitively priced. He has worked on three vehicles I own and each time has keep me informed with estimated pricing, scope of repairs, and follow up afterwards. Bobby takes the time to help his customers understand the issues with their vehicle and the options available. You won't find a better place on the Westside to do business with.
Price assessment: Reasonable price
Services: General repairs & maintenance
L
Lenzy McAllisterLocal Guide · 16 reviewsiTotal number of Google reviews Lenzy has written across all businesses on Google Maps, not just this one.
Amazing service! Bobby is extremely knowledgeable and I am so grateful he took the time to explain things to me and help me understand what was going on with my car. Bobby proved to be reliable, honest and transparent. I finally found a place I can trust for a fair price! I also appreciate that I showed up for my appointment and he got me in right away, called me as soon as he identified what needed to be done, and was able to provide the service quickly. Hailey was also very kind and helpful! It was a great experience and I highly recommend them!
Price assessment: Great price
Services: Brakes
C
Celeste Collette7 reviewsiTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
I highly recommend B&H Automotive. Bobby used to have a shop by my parents (formerly my grandparents) house and our family always took our cars there for service/repairs for decades. He replaced the engine on my ‘01 Jeep Cherokee XJ last October and it’s been running beautifully ever since. Even though his shop has moved across town, getting work done by him is so worth it!
S
Stella ChagoyaLocal Guide · 20 reviewsiTotal number of Google reviews Stella has written across all businesses on Google Maps, not just this one.
