Bush2 reviewsTotal number of Google reviews Bush has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Service
Response from the owner · 2 weeks ago
👍🏾❤️
B3 Control Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty50−5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#183 of 256 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 29%
4.9 ★★★★★ 378 Google reviews · 12 photos
96%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$156typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
B3 Control Services at a glance
Google reviewers rate B3 Control Services 4.9 out of 5 stars based on 378 reviews, with the owner responding to 87 percent of them. Customers frequently praise the company for punctuality, professional communication, and effective extermination of pests like mice, roaches, and wasps. However, several low-star reviews highlight a recurring pattern of missed appointments and unresponsiveness to follow-up calls or texts after initial service.
- Google rating: 4.9 out of 5 from 378 reviews (96% five-star).
- Reviews on this page: 378 Google reviews (342 with written comments, 3 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: October 17, 2026.
- Service: Pest Control Service serving Stonecrest, Georgia.
Data from Google, last updated November 2, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.B3 Control Services: 95/100 on this factor. Category median: 93.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.B3 Control Services: 91/100 on this factor. Category median: 92.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.B3 Control Services: 50/100 on this factor. Category median: 95.C
50
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.B3 Control Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.B3 Control Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.B3 Control Services: 63/100 on this factor. Category median: 97.B
63
Bar = this company · dark tick = category median.
Star ratings
378 Google reviews we collected
- 5 stars36396%
- 4 stars31%
- 3 stars00%
- 2 stars10%
- 1 star113%
Praise vs complaints
Phrases our text analysis found in 342 written reviews
- Praise68698%
- Complaints142%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price5163%
- Reasonable3037%
- Overpriced00%
- Not sure00%
$156+32% vs typical pest control services
Middle half of what 49 customers paid ($128–$191) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude16223%
- Speed & response15222%
- Quality & results14220%
- Would recommend9714%
- Price & value649%
- Honesty & trust467%
- Communication375%
What customers talk about
We read 342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mr Bennie was very good service professional puncture manner I would use his service again I would give him 10 star”
“Very inconsiderate and unprofessional”
“Ben arrived at my home in a timely manner and solved my problem quickly.”
“They are also unresponsive to phone calls and text messages are automated.”
“Family business did a great job covering the exterior and interior, removed webs and nests, and did the job in an hour.”
“This guy has terrible customer service.”
“" I highly recommend their services to family and friends.”
“Ben is very nice and extremely friendly, but I don't recommend their services.”
“Reasonably priced, reliable, friendly and communicative.”
“It was overpriced for an incomplete job.”
“I’ve been using Ben for my pest control needs since 2020, and I can honestly say he has been reliable every single time.”
“He’s also very friendly and easy to communicate with, which makes the whole process stress free.”
People customers mention
- Ben 47 reviews
- Bennie 24 reviews
- Benny 11 reviews
- Allen 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired B3 Control Services for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
BernardLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Family business did a great job covering the exterior and interior, removed webs and nests, and did the job in an hour.
Paid $120–140Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Ana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very professional and punctual. Will be calling back for any future needs (…hopefully not).
Paid $200+Reasonable priceRodent extermination
Virginia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have a mouse problem in my condo. I was totally freaked out. I called Mr. Benny, and he rearranged his schedule to come to my home. He was so kind, professional, relieved my concerns and took care of the problem. I plan to recommend him to any and all I know. Considering I live in a condo community. I am not the…
Paid $200+Great priceRodent extermination
Chasma7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I searched google for local business to support with great reviews. Got my desired appointment day and time through website, great communication, friendly, gave great post treatment directions.
Paid $160–180Reasonable price
Office4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service, kind and quick. Also brought his own shoe covers, which was much appreciated.
Paid $160–180Great priceSpider exterminationGeneral pest inspection
Shakira5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Working with Bennie was a pleasure! This is the second time I used B3 Pest Control at 2 different locations and I was amazed at the results both times. I whole heartedly recommend using their services to eliminate German roaches!
Paid $200+Reasonable priceCockroach extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 39 | $66–$136 |
| Rodent extermination | 34 | $91–$323 |
| Cockroach extermination | 32 | $88–$282 |
| Spider extermination | 25 | $73–$159 |
| Bug & insect extermination | 24 | $66–$146 |
| Hornet & wasp extermination | 20 | $99–$282 |
| Ant extermination | 13 | $86–$246 |
| Mosquito extermination | 11 | $66–$106 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 378 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Bernard JohnsonLocal Guide · 26 reviewsTotal number of Google reviews Bernard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFamily business did a great job covering the exterior and interior, removed webs and nests, and did the job in an hour.
- Price assessment: Reasonable price
- Price: $120–140
- Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
- Pest type: Ants, Cockroaches, Spiders
Response from the owner · 4 weeks ago
👍🏾🔥
E Q4 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google"Outstanding service from start to finish! Ben arrived at my home in a timely manner and solved my problem quickly. He was polite, professional, and thorough. Excellent customer service all around. I am very happy with the results and will definitely use B3 Control Services again." I highly recommend their services to family and friends.
Response from the owner · a month ago
👍🏾❤️
Ana Felicitades1 reviewTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and punctual. Will be calling back for any future needs (…hopefully not).
- Price assessment: Reasonable price
- Price: $200+
- Services: Rodent extermination
- Pest type: Rodents
Response from the owner · a month ago
👍🏾❤️
LAbrenza Dukes3 reviewsTotal number of Google reviews LAbrenza has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMr Bennie was very good service professional puncture manner I would use his service again I would give him 10 star
Response from the owner · a month ago
👍🏾❤️ you gave 5 star you hit a 4 star 👍🏾
Alexa PierreLocal Guide · 22 reviewsTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBen has been treating my properties for a few years and does great work. Reasonably priced, reliable, friendly and communicative. Would definitely recommend!
- Price assessment: Reasonable price
- Services: General pest inspection
Response from the owner · a month ago
👍🏾❤️
Johnny Kemp2 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10 stars!!!!!!!
Response from the owner · a month ago
👍🏾❤️❤️
Tiffani Goode1 reviewTotal number of Google reviews Tiffani has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood work and good people to work with
- Price assessment: Reasonable price
- Price: $140–160
- Services: Bug & insect extermination
- Pest type: Cockroaches, Spiders
Response from the owner · a month ago
❤️👍🏾
Jack Cellucci11 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service!
- Price assessment: Great price
- Services: Spider extermination, Flea & mite extermination, General pest inspection, Cockroach extermination
- Pest type: Ants, Termites, Cockroaches, Spiders
Response from the owner · a month ago
👍🏾👍🏾❤️
Vanessa Shepherd7 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleB3 came out for an initial service today for general pest control. The company’s communication has been thorough so far. They confirmed the appointment promptly & even messaged me when someone was in route. They arrived on time & were done within 45 minutes. I will be able to better assess the effectiveness of the service soon, but so far, so good
Response from the owner · a month ago
👍🏾
Business details
- Address: 2135 Kilarney Rd, Decatur, GA 30032
- Phone: (678) 400-4198
- Website: b3pestcontrolservices.com
- Service area: Stonecrest, GA