DEEP CLEANING SERVICES · OAKLAND, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%4+1.4Reliability 15%9+1.3Craft & service 20%66+13.2Value 10%14+1.4Momentum 8%14+1.1Track record 7%84+5.9Accountability 5%79+4Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%4+1.4Reliability 15%9+1.3Craft & service 20%66+13.2Value 10%14+1.4Momentum 8%14+1.1Track record 7%84+5.9Accountability 5%79+4Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCOREBA House Cleaning
Better than 5% of deep cleaning services · #38 of 40
4.8★306 Google reviewsGoogle star rating as shown on Google Maps.
4.72★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
71%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
BA House Cleaning for general carpet cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$207–$555
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 49/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
All 4 Google reviews tagged “General carpet cleaning”
★★★★★ Mily · 10 months ago
Magda does an incredible job!
Great priceGeneral housekeepingGeneral bedding cleaningGeneral carpet cleaning
★★★★★ Steven · 10 months ago
Karla always provides an excellent service. Very thoughtful and courteous especially when I am meetings. My family highly recommend her.
Drapes & curtain cleaningStandard cleaningGeneral carpet cleaning
★★★★★ Kate · Edited 3 years ago
Guadaloupe and BA House Cleaning did a great job cleaning my house - I am very happy with how clean and tidy my house looks after they visit! It is so wonderful to come home to a house this clean.
General carpet cleaningCleaningDeep clean+ Responsiveness+ Punctuality+ Quality
★★★ kristinacox83 · Edited 5 years ago
This is not the place for you if your outspoken and point out areas for improvement. Sadly, the person who serviced my home could not take feedback, when she came back she acted like she was annoyed at the request.
General carpet cleaningDeep cleanStandard cleaning
vs category
Blue = BA, grey = deep cleaning services average
Rating over time
Price
$227-18% vs typical deep cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Great price 29%Reasonable 59%Overpriced 6%Not sure 6%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%4+1.4Reliability 15%9+1.3Craft & service 20%66+13.2Value 10%14+1.4Momentum 8%14+1.1Track record 7%84+5.9Accountability 5%79+4Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
4
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
9
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
66
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
14
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
14
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
84
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
79
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+81 / −0
Professionalism
+80 / −1
Responsiveness
+60 / −0
Punctuality
+69 / −1
Value
+55 / −1
