Personal injury attorney · Arlington, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%84+5.9Momentum penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#143 of 171 attorneysiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★730 Google reviews · 10 photos
91%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Bailey & Galyen highly for family law services, frequently praising the Mansfield office staff for their helpfulness, clear communication, and professional demeanor during consultations. Positive feedback highlights the team's ability to explain complex legal processes simply and maintain responsiveness throughout cases. However, several low-star reviews criticize specific instances of poor phone etiquette, including disconnected calls and unreturned messages, while others report dissatisfaction with case direction, billing accuracy, and delays in receiving settlement payments.
Google rating: 4.8 out of 5 from 730 reviews (91% five-star).
Reviews on this page: 730 Google reviews (305 with written comments).
Owner responses: the business replied to 72% of reviews.
Most recent review: August 15, 2026.
Service: Attorney serving Arlington, Texas.
Data from Google, last updated November 13, 2026.
Score profile vs other attorneys
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyAttorneys median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bailey & Galyen Attorneys at Law: 77/100 on this factor. Category median: 92.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bailey & Galyen Attorneys at Law: 58/100 on this factor. Category median: 88.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bailey & Galyen Attorneys at Law: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bailey & Galyen Attorneys at Law: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bailey & Galyen Attorneys at Law: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bailey & Galyen Attorneys at Law: 84/100 on this factor. Category median: 64.A
84
Bar = this company · dark tick = category median.
Star ratings
730 Google reviews we collected
4.8of 5
5 stars66291%
4 stars264%
3 stars41%
2 stars41%
1 star345%
Praise vs complaints
Phrases our text analysis found in 305 written reviews
92%praise
Praise34392%
Complaints308%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15943%
Would recommend6016%
Quality & results4813%
Communication4512%
Speed & response4412%
Honesty & trust103%
Price & value72%
What customers talk about
We read 305 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dulce Ramirez was very helpful she gave me her card and Shellys card as she is Andrew's paralegal.”
“She is rude, condescending and thinks she knows more than she does.”
“I absolutely recommend Bailey & Galyen attorneys at law.”
“I am speechless lol definitely don't recommend this law office.”
“Andrew Griffin and his staff were top notch throughout my entire divorce process.”
“As others have stated the communication and awareness of what to expect was horrible.”
“…Dulce Ramirez, the young woman across the hall, was very helpful and answered all our questions.…”
“Just not really satisfied with the poor communication here i guess the “when you don’t have a big case they ignore you “ comments are true.”
“She immediately put us in touch with someone regarding our case.”
“Unresponsive.”
“All I had to do was pray to God, trust the process, and be patient.”
“All cases take time but Bailey & Galyen makes it all worth it!”
“I was definitely overcharged for what I needed.”
People customers mention
Shelly16 reviews
Mansfield14 reviews
Andrew14 reviews
Brown11 reviews
Josey10 reviews
Griffin9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sherry6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I would like to say thank you to the staff in Mansfield. Shelly Brown was excellent in doing my family issues. Andrew was a great attorney for me. The new receptionist, Dulce was delightful.
Erika2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great law ferm. Walked in for a divorce case and the front desk lady directed me over to the call center and got me scheduled for an appointment with Mr Andrew. Dulce Ramirez was very helpful she gave me her card and Shellys card as she is Andrew's paralegal. Thank you bailey and galyen
nathan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Walked in had a few questions concerning my divorce The front desk lady Dulce helped with a great attitude and got me taken care of
Ana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Muy amables, pasamos yo y mi esposo para preguntar sobre un caso de inmigración y la muchacha de enfrente Dulce Ramirez nos atendió muy bien y nos respondió nuestras preguntas, luego luego nos puso en contacto con alguen sobre nuestro caso. la muchacha nos dio su tarjeta y la de la abogada. Los recomiendo mucho a esta oficina
Baldo14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I walked in to the Mansfield office to ask some questions regarding a family case I have and the receptionist Dulce Ramirez was very sweet and helpful she gave me her card in case I have further question I will definitely be reaching back out to book
JohnnyLocal Guide · 257 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I absolutely recommend Bailey & Galyen attorneys at law... Andrew Griffin and his staff were top notch throughout my entire divorce process... Shout out and Kudos to Shelly Brown who was so very instrumental making sure all of my needs were met in a very timely manner. YOU ROCK!!! The staff took out all the…
I would like to say thank you to the staff in Mansfield. Shelly Brown was excellent in doing my family issues. Andrew was a great attorney for me. The new receptionist, Dulce was delightful.
Response from the owner · a month ago
Sherry T, We are so grateful for your positive feedback. Our team takes pride in serving you and the Mansfield community with quality legal services and great client results!
Erika Zavala2 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Great law ferm. Walked in for a divorce case and the front desk lady directed me over to the call center and got me scheduled for an appointment with Mr Andrew. Dulce Ramirez was very helpful she gave me her card and Shellys card as she is Andrew's paralegal. Thank you bailey and galyen
Response from the owner · a month ago
Erika Zavala, Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your attorney in Mansfield. If you need anything else in the future, please don't hesitate to contact us!
nathan garcia3 reviewsiTotal number of Google reviews nathan has written across all businesses on Google Maps, not just this one.
Walked in had a few questions concerning my divorce The front desk lady Dulce helped with a great attitude and got me taken care of
Response from the owner · a month ago
Hi nathan garcia, Thank you for your review, we appreciate your feedback. Achieving superior service and superb legal services to our clients in Mansfield is our top priority.
Ana Ramirez1 reviewiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Muy amables, pasamos yo y mi esposo para preguntar sobre un caso de inmigración y la muchacha de enfrente Dulce Ramirez nos atendió muy bien y nos respondió nuestras preguntas, luego luego nos puso en contacto con alguen sobre nuestro caso. la muchacha nos dio su tarjeta y la de la abogada. Los recomiendo mucho a esta oficina
Baldo Garcia14 reviewsiTotal number of Google reviews Baldo has written across all businesses on Google Maps, not just this one.
I walked in to the Mansfield office to ask some questions regarding a family case I have and the receptionist Dulce Ramirez was very sweet and helpful she gave me her card in case I have further question I will definitely be reaching back out to book
Victor Talavera10 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
I absolutely recommend Bailey & Galyen attorneys at law... Andrew Griffin and his staff were top notch throughout my entire divorce process... Shout out and Kudos to Shelly Brown who was so very instrumental making sure all of my needs were met in a very timely manner. YOU ROCK!!! The staff took out all the guesswork and made sure to get me the results that I desired. Highly recommended !!!! Thank you team !!!
darius Gipson4 reviewsiTotal number of Google reviews darius has written across all businesses on Google Maps, not just this one.
Wasted my time on the phone for 15 mins just to have my story have listened to and call disconnected when all I wanted was a reference number if I want going to be help DO NOT WASTE YOUR TIME!!
Deondrick McCright2 reviewsiTotal number of Google reviews Deondrick has written across all businesses on Google Maps, not just this one.
Spoke with Andrew and wasn’t very happy with the conversation was informed something completely wrong sent me through loops and ended the consultation pretty early
Response from the owner · Edited 6 months ago
Mr. McCright:
I have read your review.
I am prohibited by the rules of ethics from commenting on the facts of your case.
It would be unethical to do so.
What I can tell you is I have communicated with Andrew, and based on the information you gave to him, I agree with his analysis and the information he gave to you.
I wish you the best Mr. McCright.
Thank you, Teresa Sanchez
Cate Everett14 reviewsiTotal number of Google reviews Cate has written across all businesses on Google Maps, not just this one.
I visited the Mansfield location and met Josey and Shelly. I was warmly welcomed and encouraged by both ladies and would definitely use their services again! Great energy and environment!
Response from the owner · 6 months ago
Cate Everett, Thank you very much for taking the time to leave your feedback of Bailey & Galyen Attorneys at Law Mansfield. We appreciate you choosing us!
