Experts Reviews · Company report
Bailey Park Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%78+18.9Value 14%85+12Replies to reviews 7%66+4.7Craft & service penalty89−1.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Bailey Park Auto Service

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #526Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.7★ from 198 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bailey Park Auto Service is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bailey Park Auto Service is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bailey Park Auto Service is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bailey Park Auto Service is better than 85% of auto repair shops.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bailey Park Auto Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bailey Park Auto Service is better than 66% of auto repair shops.B
66

Reviews for your job

Customers hired Bailey Park Auto Service for 8 kinds of job.

Bailey Park Auto Service for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#142 / 427
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Steering & suspension repair”

Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great shop to get all of your vehicle repairs taken care of at a reasonable cost. I had rear brakes replaced, upper & lower ball joints replaced, and right front wheel bearing replaced. I would highly recommend them!

Great priceSteering & suspension repairBrakes
Corey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service was great got my vehicle completed in a timely manner.

Reasonable priceSteering & suspension repairWheel alignmentBrakes
Tylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I took my 2016 Ram Pickup to Bailey Park Auto for the first time and I couldn't be more impressed. They were able to fix my concern and a few others that were found during their inspection in the same day. Prices were very reasonable, and I was kept updated throughout the process. The truck is running great. I will…

Great priceSteering & suspension repairEngine repair
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were so thorough and communicated everything. I was very pleased with the service!

Reasonable priceTiresSteering & suspension repairWheel alignment
Lonzo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The service was friendly and very professional, and above all the pricing was very reasonable...I would and do recommend them to friends,family and strangers 👍

Reasonable priceSteering & suspension repairTire rotationsWheel alignment
JamesLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team at Bailey Park Auto always do a fantastic job with the work on my vehicle. Quick service and good prices.

Great priceSteering & suspension repairGeneral repairs & maintenanceBrakes
George11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very friendly staff. Work is done well and on time. Have used Bailey Park for many years. Would highly recommend. I believe they are very fairly priced.

Reasonable priceSteering & suspension repairOil change
LyndaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bailey Park does a fantastic job on our vehicles. My dad trusted them for years so now I do. I do not have to worry about the quality of service or cost. Brian has always been honest and trustworthy (even when it's something you do not want to hear). Baily Park thru the years have worked on many of my vehicles and…

BrakesGeneral repairs & maintenanceOil change
RandyLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So Ilwe just brought in our 2015 Nissan Pathfinder to have a couple repairs done. We had to have the left rear tail light cover replaced, as well as replacement of both front end sway bar links and replaced the bushings. Let me start with the customer service and the lady running the front desk. She was very polite…

Electrical repairSteering & suspension repairVehicle safety inspection
howarda month ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairTire rotationsWheel alignment
Allison13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repairGeneral repairs & maintenanceOil change
GregLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto brake replacementBrakesAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 3%Not sure 6%

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