Analyzing 9,279,8949.3M ReviewsFor 26,42526.4K Experts
Google reviewers rate Bailey Park Auto Service 4.7 out of 5 based on 198 reviews, noting that the owner responds to 56% of feedback. Customers frequently praise the shop for punctual service, clear communication, fair pricing, and proactive identification of additional vehicle issues during repairs. However, some low-star reviews criticize the business for charging standard labor hours for minor tasks, providing inaccurate diagnoses, and exhibiting rude customer service interactions.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
198 Google reviews we collected
Phrases our text analysis found in 143 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 143 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was treated with respect and had every confidence that the work was completed professionally.”
“The staff was also dismissive and rude when we questioned the diagnostic charge, even after we pointed out that no real inspection was done.”
“Exactly service, great prices, gets you in & out in a timely fashion.”
“They very friendly got my car back in a reasonable Amount of time very good place”
“THIS PLACE IS A TOTAL RIP OFF!”
“I had my vehicle's oil changed and check of other fluids plus a thorough inspection of the overall condition of the vehicle.”
“…ostics with the mechanic to finalizing my bill - customer service was 10/10!…”
“Would not recommend!”
“Always trust this place with any repairs that are done on my vehicle.”
“…nt above and beyond to help make sure that warranty was honored With communication with NAPA from Michigan to Texas.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Bailey Park Auto Service for 8 kinds of job. Pick one to see what they paid and said.
I had my vehicle's oil changed and check of other fluids plus a thorough inspection of the overall condition of the vehicle. I was treated with respect and had every confidence that the work was completed professionally. I will be using this business in the future
Great service! Quick return! Spotted other things I knew about but didn’t ask for them to look into. Good quality work!
They very friendly got my car back in a reasonable Amount of time very good place
Always trust this place with any repairs that are done on my vehicle. Fast service and friendly staff
I came in to get my lights fixed. It appeared as though they where fixed. Later that night they started acting up again. I was able to get it back in the next day, and the problem was found.
A few years ago, I use Bailey’s auto mechanic shop To be with my mother-in-law who was passing on hospice. Then my radiator gave out and I was stuck on the side of the road. I don’t remember the towing people, but they were amazing too. They were able to get me over to Bailey’s auto mechanic shop where They fixed My…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 24 | — |
| General repairs & maintenance | 22 | — |
| Steering & suspension repair | 12 | — |
| Wheel alignment | 11 | — |
| Brakes | 11 | — |
| Auto engine diagnostic | 8 | — |
| A/C installation & repair | 7 | — |
| Engine repair | 7 | — |
4.7 ★★★★★ 198 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had my vehicle's oil changed and check of other fluids plus a thorough inspection of the overall condition of the vehicle. I was treated with respect and had every confidence that the work was completed professionally. I will be using this business in the future
Great service! Quick return! Spotted other things I knew about but didn’t ask for them to look into. Good quality work!
Excellent and quick services! Will be coming back.
Thank You Mike!
Exactly service, great prices, gets you in & out in a timely fashion..
Thanks, TopTierWayne! We're thrilled to hear that you had a great experience. I'm glad we could get your Chevy Equinox ready for the road. We look forward to seeing you again at Bailey Park Auto Repair!
They very friendly got my car back in a reasonable Amount of time very good place
Thank you so much for taking the time to leave us a review, Chad! We're glad we could help get your car back on the road quickly and that our team made your experience a positive one. We look forward to seeing you again and appreciate your business!
You guys are the best keep up the good work.
Thank you so much for the kind words and five-star review! We truly appreciate your business and are glad we could help. We look forward to seeing you again soon.
Always trust this place with any repairs that are done on my vehicle. Fast service and friendly staff
Thank you Carrie for placing your trust in us! I'm glad to hear you were happy with your experience here.
I came in to get my lights fixed. It appeared as though they where fixed. Later that night they started acting up again. I was able to get it back in the next day, and the problem was found.
Thank you for choosing Bailey Park Auto Repair and for giving us the opportunity to resolve the issue with your lights. We appreciate your patience in bringing your vehicle back in so we could identify and address the problem. We're glad we could help get everything working properly for you.
A few years ago, I use Bailey’s auto mechanic shop To be with my mother-in-law who was passing on hospice. Then my radiator gave out and I was stuck on the side of the road. I don’t remember the towing people, but they were amazing too. They were able to get me over to Bailey’s auto mechanic shop where They fixed My radiator and I was able to go and spend time with my mother-in-law before she passed. Today my husband broke down, same issue radiator, even though the warranty with them had expired because it had Been some years The part still had warranty, they went above and beyond to help make sure that warranty was honored With communication with NAPA from Michigan to Texas. If this isn’t good customer service I don’t know what else is! Thank you Bailey’s auto mechanic shop for being there when I needed Help the most and today Y’all are the best! The Dobschenskys Family
Thank you so much for taking the time to share your kind words, Courtney. We're honored to have been able to help you during such a difficult time, and we're grateful for the opportunity to assist your family again recently. We truly appreciate customers like you who trust us with their vehicles.
Good service. Friendly people
Thank You Riley!
Analyzing 9,279,8949.3M ReviewsFor 26,42526.4K Experts
