DeMaagd Collision Center - Auto Body Repair logo

DeMaagd Collision Center - Auto Body Repair

Auto body shop · Battle Creek, MI · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#214 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 70%
4.8 ★★★★★ 343 Google reviews · 24 photos
90%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review

DeMaagd Collision Center - Auto Body Repair at a glance

Google reviewers rate DeMaagd Collision Center 4.8 out of 5 based on 343 reviews, frequently praising the shop for punctual service, clear communication, and high-quality paint and body repairs. Customers often highlight the staff's friendliness and the facility's cleanliness, noting that the team coordinates effectively with insurance companies. However, several low-star reviews criticize significant delays in repair timelines, a lack of updates during long waits, and instances of poor communication or incomplete work upon vehicle pickup.

  • Google rating: 4.8 out of 5 from 343 reviews (90% five-star).
  • Reviews on this page: 343 Google reviews (188 with written comments, 6 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Auto Repair Shop serving Battle Creek, Michigan.

Data from Google, last updated November 2, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

Satisfaction87Reliability89Craft & service94Value100Momentum100Replies to reviews100Satisfaction: 87 (median 87)Reliability: 89 (median 85)Craft & service: 94 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 57)
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DeMaagd Collision Center - Auto Body Repair: 87/100 on this factor. Category median: 87.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DeMaagd Collision Center - Auto Body Repair: 89/100 on this factor. Category median: 85.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DeMaagd Collision Center - Auto Body Repair: 94/100 on this factor. Category median: 99.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DeMaagd Collision Center - Auto Body Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DeMaagd Collision Center - Auto Body Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DeMaagd Collision Center - Auto Body Repair: 100/100 on this factor. Category median: 57.A
100

Bar = this company · dark tick = category median.

Star ratings

343 Google reviews we collected

  • 5 stars31090%
  • 4 stars226%
  • 3 stars31%
  • 2 stars21%
  • 1 star62%

Praise vs complaints

Phrases our text analysis found in 188 written reviews

  • Praise22896%
  • Complaints94%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1560%
  • Reasonable624%
  • Overpriced00%
  • Not sure416%

Topic share

How often each topic comes up in the written reviews

  • Quality & results7431%
  • Staff & attitude4720%
  • Would recommend4117%
  • Speed & response3314%
  • Communication2310%
  • Price & value104%
  • Honesty & trust94%

What customers talk about

We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Got job done earlier than expected and did a wonderful job, I would not only go to them again but I will recommend them to my family and friends.”
    “Terrible treatment of customers.”
  • “Everyone I interacted with was extremely nice and helpful.”
  • “Would definitely bring my vehicle back if needed and highly recommended to others!”
    “Do not recommend service here.”
  • “Once the estimate was completed they worked smoothly with my insurance company, and got me scheduled for a repair quite quickly.”
  • “The quality of work was top notch and their communication throughout the process was great.”
  • “Ordered trim parts from the parts dept and then asked these guys to install them and they fit me right in and the price was very reasonable.”
  • “They are honest they take care of your issue, they go the extra mile.”

People customers mention

  • Merry 11 reviews
  • Jim 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired DeMaagd Collision Center - Auto Body Repair for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

Tonia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Got job done earlier than expected and did a wonderful job, I would not only go to them again but I will recommend them to my family and friends. Everyone I interacted with was extremely nice and helpful.

Great pricePainting
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Excellent work, excellent service and support, friendly and knowledgeable people.

Reasonable priceBody & Trim
Marco5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Local and great job, the work and paint job they did looks like a brand new car. Thank you

Great pricePaintingBody & Trim
TheMindOfATouchStarved1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The quality of work and expediency makes me keep coming back as it reassuring to know I am getting the best service and workmanship and knowing I’m not being taken advantage of.

Great priceBody & Trim
ZannieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

The staff worked fairly well together. There was a slight disconnect between what I was told by the original person I met with who evaluated the work needed to be done, and the actual person performing the work. Other than that disconnect which led to a slight misunderstanding my repair process was painless. I’ve…

Not sureBody & Trim
ChristinaLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The entire experience from start to finish was top notch. As soon as I called for a repair estimate they scheduled an appointment shortly after. While the estimate was being done I hung out in their waiting area, that had coffee, a TV, and a very clean ladies room. Once the estimate was completed they worked…

Customer photo from Christina's reviewCustomer photo from Christina's reviewCustomer photo from Christina's reviewCustomer photo from Christina's review
PaintingBody & Trim

Photos

Customer reviews

4.8 ★★★★★ 343 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sabrina Cramer6 reviewsTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Door repair

Response from the owner · a week ago

Thank you for letting us help you with your door repair. We greatly appreciate your body shop business and the 5-star review. Please let us know if you have any questions or concerns. Have a great day.

Tonia Young10 reviewsTotal number of Google reviews Tonia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got job done earlier than expected and did a wonderful job, I would not only go to them again but I will recommend them to my family and friends. Everyone I interacted with was extremely nice and helpful.

  • Price assessment: Great price
  • Services: Painting
Response from the owner · 3 weeks ago

Thank you for the recommendations and the 5-star rating. We greatly appreciate your business and the time it took for you to do this review. Have a wonderful day.

Michael AndersLocal Guide · 17 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work, excellent service and support, friendly and knowledgeable people.

  • Price assessment: Reasonable price
  • Services: Body & Trim
Response from the owner · 2 years ago

We are glad you had an excellent experience. Please let us know if you have any questions that we can answer for you.

Marco Estrella5 reviewsTotal number of Google reviews Marco has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Local and great job, the work and paint job they did looks like a brand new car. Thank you

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Response from the owner · a month ago

Thank you for the wonderful review and body shop business. We take a lot of pride in our body work and paint processes. We appreciate you noticing.

TheMindOfATouchStarved Snew_art1 reviewTotal number of Google reviews TheMindOfATouchStarved has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The quality of work and expediency makes me keep coming back as it reassuring to know I am getting the best service and workmanship and knowing I’m not being taken advantage of.

  • Price assessment: Great price
  • Services: Body & Trim
Response from the owner · 2 months ago

Thank you for the wonderful compliments and the 5-star review. Please let us know if you have any questions or concerns.

Zannie GibbyLocal Guide · 19 reviewsTotal number of Google reviews Zannie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff worked fairly well together. There was a slight disconnect between what I was told by the original person I met with who evaluated the work needed to be done, and the actual person performing the work. Other than that disconnect which led to a slight misunderstanding my repair process was painless. I’ve used their services multiple times and have always been satisfied with the results. Their communication during the repair process is an excellent part of their service. As you can tell from me stating that I’m a repeat customer, I’d recommend their services.

  • Price assessment: Not sure
  • Services: Body & Trim
Response from the owner · a year ago

Thank you for being a repeat customer and for such a high recommendation. Sorry about the disconnect. We will work on improving our communication between estimators and technicians.

Scott Clark1 reviewTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Repairs took 8.5 weeks when I was told it would take 2 weeks to repair for a minor front end collision. Zero communication from Demaagd until a text to pickup. Body shop garbage in bed of truck when I picked up. Fuse panel cover in passenger floorboard when I picked up. New headlights pointed straight at the ground when I picked up. Lisa told me that they started the truck to drive it into the shop with a ruptured transmission cooler from the accident After they had it for 4+ weeks. Jim Demaagd told me that if any transmission problems arise from them starting it with a ruptured transmission cooler that they would tell my insurance company that it happened from the accident. TJ Told me that it needed new batteries because they left the key on for six weeks before they even started working on it. Then TJ told me he would tell my insurance company that the batteries needed replaced as a result of the accident. Do not recommend service here. Dishonest and untrustworthy

Response from the owner · 2 months ago

Unfortunately, the timeline can change due to parts availability, insurance approval and production. As to the "zero communication," Lisa, TJ and myself all had lengthy conversations with you about your repair as stated in your own review.

Aleta McCoyLocal Guide · 14 reviewsTotal number of Google reviews Aleta has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best around!..

  • Price assessment: Not sure
  • Services: Painting
Response from the owner · 3 months ago

Thank you for your 5-star review and for your body shop business. Please let us know if you have any questions or concerns.

Christina Burke-HendrixLocal Guide · 76 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The entire experience from start to finish was top notch. As soon as I called for a repair estimate they scheduled an appointment shortly after. While the estimate was being done I hung out in their waiting area, that had coffee, a TV, and a very clean ladies room. Once the estimate was completed they worked smoothly with my insurance company, and got me scheduled for a repair quite quickly. When I dropped my vehicle off for the repair I was given a ride back to my house. They had already ordered the parts prior to my repair appointment, so it was due to be done in just 2 short days. It ended up being 3 days because when they went to perform the repair next to the windshield, the windshield broke. They quickly ordered a new one, on their ticket, not mine. If someone looked at my SUV they wouldn't know it had ever been damaged.

  • Services: Painting, Body & Trim
Response from the owner · 3 months ago

Thank you for such a nice review. We greatly appreciate your body shop business. We look forward to seeing you again.

Kevin Hunt7 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good shop came well recommended

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Response from the owner · 3 months ago

Thank you for the 5-star review and the wonderful feedback. Please let us know if you have any questions or concerns that we can help you with.

DeMaagd Collision Center - Auto Body Repair on Google Maps →

Business details