Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Bailtek Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Bailtek Cleaning and Restoration

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 5.0★ from 499 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bailtek Cleaning and Restoration is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 97% of rug cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Bailtek Cleaning and Restoration for 8 kinds of job.

Bailtek Cleaning and Restoration for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$404
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Area rug cleaning”

HonestLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Another great experience with this company. After a few accidents by my dog, I needed our carpets cleaned throughout the house. I loved that I could schedule online rather than call. Steve and Kanaan were very kind and professional. And patient with me when I added on a room at the last minute. Highly recommend.

Customer photo from Honest's review
Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
JessicaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They did a really good job and were quick and professional. We always use bailtek and everytime they make our carpets look brand new

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Marcia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The services BailTek provided for us were long overdue. I appreciated the hard-working team approach of both teams that serviced us today! Chris and Greg explained the process of air-duct cleaning to me and their performance earned my respect. Steve and Kaleb quickly and efficiently took care of all the rugs, rooms…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
JosephLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and local!!

Area rug cleaning+ Quality+ Professionalism+ Value
yelena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bailtek always does an amazing job. They had great customer service, on time, and very professional. Thank you, Princeton Management Team

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
DaleLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They did a wonderful job, prompt and polite!

Carpet steam cleaningArea rug cleaning
Nora6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good experience and professional.

Area rug cleaning+ Punctuality+ Quality+ Professionalism
Accounting2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Bailtek in our home, our son's home, our customers' homes..... Their work is far superior to their competitors!

Area rug cleaningWater damage-related cleanup & repair+ Responsiveness+ Professionalism
Rita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The quality of the work performed is always above and beyond expectations. This is our third visit from BailTek. Such a pleasant experience!

Area rug cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
BryanaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great company, great prices. I have been using you for several years now, I wont go anywhere else. We had our 3 bedrooms, area rug, and couch cleaned a few weeks ago by Chris.P. He was amazing, and great to work with, very knowledgeable. Answered every question, and extremely respectful, and quick! I cant say enough…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Bailtek several times over the last few years. The guys are always professional, thorough, knowledgeable and prompt. Chris and Jason did such a fantastic job today! Call Bailtek - you won’t regret it!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Micheal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We have use Bailtek at the church for years. They have all ways taken care of us.

Area rug cleaning
MikeLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bailtek and thier technicians do an amazing job, thank you for your help!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
CherylLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bailtek was the best when it came to cleaning our carpets prior to our house sale. They provided me with an estimate over the phone, were flexible/available when I had to change the dates, and when I added two extra rooms at the last minute, they were able to accommodate my needs and make the adjustment. Marilyn was…

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Bub3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Quality+ Professionalism

Price

$434+81% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 60%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning84$146–$315
HVAC duct & vent cleaning78$471–$928
General carpet cleaning62$126–$277
Upholstery cleaning27$164–$297
Pet stain & odor removal25$131–$360
Area rug cleaning16$126–$404
Water damage-related cleanup & repair16—
Flood restoration5$163–$621

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