Experts Reviews · Company report
Bailtek Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Bailtek Cleaning and Restoration

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 5.0★ from 499 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bailtek Cleaning and Restoration is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 97% of rug cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Bailtek Cleaning and Restoration for 8 kinds of job.

Bailtek Cleaning and Restoration for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.84
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$315
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 84 Google reviews tagged “Carpet steam cleaning” · showing 40

jill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Steve and Aiden were on time, very professional, and did a great job. Thanks

Paid $150–200Great priceCarpet steam cleaning
Bonnie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Once again Bailtek did an exceptional job cleaning and deoderizing my carpet. Stan and Kaleb were very professional and went above and beyond to take.care of everything. I will only call Bailtek for my carpet and cleaning needs.

Paid $150–200Reasonable priceCarpet steam cleaning
Cheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Have never been satisfied with the larger corporate companies I’ve used in the past for carpet cleaning. I wanted to try a family owned company and came upon BailTex. Hunter and Luka did an excellent job. Very professional and pleasant to have in my home. When needed, BailTex is definitely who I will call.

Paid $500+Reasonable priceCarpet steam cleaning
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys were very professional and easy to work with. I highly recommend this company.

Paid $500+Great priceCarpet steam cleaning
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys were incredibly helpful and efficient

Paid $300–350Great priceCarpet steam cleaning
Jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Timely appointment, friendly staff, professional job, fair pricing

Paid $150–200Great priceCarpet steam cleaning
Kristen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The employees were very kind, attentive and willing to help with solutions.

Great priceCarpet steam cleaning
Nancy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been a landlord for 40 years. The folks at Bailtek are professional and kind. The carpet looks brand new after their service. I would recommend them to anyone who likes personal service with great results.

Paid $100–150Great priceCarpet steam cleaning
HonestLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Another great experience with this company. After a few accidents by my dog, I needed our carpets cleaned throughout the house. I loved that I could schedule online rather than call. Steve and Kanaan were very kind and professional. And patient with me when I added on a room at the last minute. Highly recommend.

Customer photo from Honest's review
Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
Richard15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent, courteous, great job!

Paid $100–150Great priceCarpet steam cleaning+ Quality+ Value
Marianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caleb did an awesome job. He went above & beyond ensuring our church, fellowship hall & offices look & smell fantastic. Thank you.

Paid $500+Great priceCarpet steam cleaning
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The guys at Bailtek are a great crew. They show up on time, go out of their way to make the carpet as clean as possible, and charge a very competitive price. They do a great job!

Paid $100–150Reasonable priceCarpet steam cleaning
Jan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They did a great job with the carpet and the area rugs. I would definitely recommend them and will definitely be using Bailtek again!

Paid $500+Reasonable priceCarpet steam cleaning
Dan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The two guys were very enthusiastic about taking good care of us. They had some tough spots we didn't think they could get out. They explained thoroughly about the age and severity of the stains, but did a better job than we expected. Thanks, guys!

Paid $500+Reasonable priceCarpet steam cleaning
Kirk3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They really no how to handle our no soap carpets and do a great job.

Paid $250–300Reasonable priceCarpet steam cleaning
Brook4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service, as always!

Paid $150–200Reasonable priceCarpet steam cleaning
Connie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I love Bailtek because my carpet looks great after they clean it

Paid $150–200Great priceCarpet steam cleaning
Daryl13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great people who have been wonderful work for me for years, and I will always call on them for there service.

Paid $50–100Great priceCarpet steam cleaning
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We've used Bailtek for years and have always been happy with their work. They show up when they say they will, they do great work at a fair price. We plan to keep using them for our school district in the years to come.

Great priceCarpet steam cleaning
Mattie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Steve and Gavin came to work on an ink stain in my carpet. Not only did they get that stain out, but they took the initiative to spot clean some other stains that I did not think would come out! My carpet look amazing! They are the best!

Paid $100–150Great priceCarpet steam cleaning
Cheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have used bailtek for years and I am always more than happy with the finished job. The workers are very professional and thorough.

Paid $350–400Reasonable priceCarpet steam cleaning
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very courteous and did a great job at a great price.

Carpet steam cleaning
amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional nice young men. They were thorough and efficient.

Paid $500+Reasonable priceCarpet steam cleaningHVAC duct & vent cleaning
Clyton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always very good, next up duct cleaning.

Paid $150–200Reasonable priceCarpet steam cleaning
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our commerical office was steam cleaned thoroughly and quickly. Carpets were dry the next morning.

Paid $500+Reasonable priceCarpet steam cleaning
Diana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I would highly recommend thus company for our carpet cleaning. They are very good and do an outstanding job.Best job in cleaning g our carpet in the passed 10 years.

Carpet steam cleaning
Bev2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kaleb Copeland and Blake did an awesome job. Very good representatives of Bailtek.

Paid $100–150Reasonable priceCarpet steam cleaning
Charlene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Stan and Blake did an excellent job working to remove stains and clean the carpets! Very timely and friendly personable. Would highly recommend them to clean your carpets. Thanks so much!

Reasonable priceCarpet steam cleaning
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Steve and Kaleb H. Did a great job and gave me some good advice about my carpet.

Carpet steam cleaning
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kaleb and Steve were phenomenal! Super clean carpets! Fantastic Service! Reasonable Rates!

Carpet steam cleaning
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Steve and Kaleb were the best! I couldn’t have asked for a better crew to clean my carpets. They were fast efficient and made sure not to miss a spot. 10/10 would recommend.

Great priceCarpet steam cleaning
Vicki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

2026, May 1. Just had my office and home cleaned by Steve and Caleb. I have to say they did a great job. Steve went out of his way to move things around and make sure that everything was cleaned spotlessly. I am over the moon impressed with his professionalism. Very kind man as well as exceptional service. I…

Paid $500+Reasonable priceCarpet steam cleaning
Evita7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hunter and Ethan were absolutely AMAZING! Great service!!!!

Carpet steam cleaning
Barb11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Steve and Caleb gave great service, on time worked quickly, friendly!

Paid $400–450Reasonable priceCarpet steam cleaning
LindaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendy,courteous, prompt and a great price. I would definately use this company again. Bailtex was able to get out stains that I could not with regular carpet shampooer. Steve and John B did a wonderful job.

Paid $250–300Great priceCarpet steam cleaning
Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Steve and Hunter were wonderful. We discussed what I was hoping for regarding the carpet cleaning service. They were able to give me some great advice and education for in between cleanings. They were efficient, respectful, and ensured me that adding a service was perfectly fine. I appreciate the excellent service…

Paid $250–300Reasonable priceCarpet steam cleaning
Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Steve and Caleb were very helpful! Thank you! Everything is fresh!

Paid $400–450Reasonable priceCarpet steam cleaning
ShariLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had carpets steam cleaned in two of our rental homes. The service was excellent, the employees were friendly and thorough! We fully endorse Bailtek!!

Paid $150–200Reasonable priceCarpet steam cleaning
kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Had Bailtek come out clean our carpet. Have a new puppy who left her mark in a few places. They were on time, professional and efficient. The carpet looks and smells great. Would highly recommend them.

Paid $100–150Reasonable priceCarpet steam cleaning+ Punctuality+ Quality+ Professionalism
BrandyLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Trent was quick, kind & is a hard worker! We appreciated his services for a pipe burst flooding part of our house, they came back & than cleaned the stains from the carpet! The whole team seems great to work with! I'd recommend Bailtek services at all times for flooding & carpet needs!

Carpet steam cleaningWater damage-related cleanup & repair

Show more carpet steam cleaning reviews (44 more) →

Price

$434+81% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 60%Overpriced 1%Not sure 1%

Jobs customers hired them for

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