Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREBailtek Cleaning and Restoration
Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 5.0★ from 499 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bailtek Cleaning and Restoration is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 97% of rug cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
Reviews for your job
Customers hired Bailtek Cleaning and Restoration for 8 kinds of job.
Bailtek Cleaning and Restoration for fire damage cleanup & repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 2 Google reviews tagged “Fire damage cleanup & repair”
LillianaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Highly recommend! They will be right there when you need them, and their work is always top tier.
Reasonable priceWater damage-related cleanup & repairSewage cleanupFire damage cleanup & repair
JoelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Chris and Alex did a great job today! They worked extra hard to get a very bad stain out of our carpet and it looks fantastic. Our home was treated with much care. BailTek will always get our business! Thank you!
HVAC duct & vent cleaningFire damage cleanup & repair+ Responsiveness+ Punctuality+ Quality
Price
$434+81% vs typical rug cleaning
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 38%Reasonable 60%Overpriced 1%Not sure 1%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 84 | $146–$315 |
| HVAC duct & vent cleaning | 78 | $471–$928 |
| General carpet cleaning | 62 | $126–$277 |
| Upholstery cleaning | 27 | $164–$297 |
| Pet stain & odor removal | 25 | $131–$360 |
| Area rug cleaning | 16 | $126–$404 |
| Water damage-related cleanup & repair | 16 | — |
| Flood restoration | 5 | $163–$621 |
