Experts Reviews · Company report
Bailtek Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Bailtek Cleaning and Restoration

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 5.0★ from 499 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bailtek Cleaning and Restoration is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 97% of rug cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bailtek Cleaning and Restoration is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Bailtek Cleaning and Restoration for 8 kinds of job.

Bailtek Cleaning and Restoration for upholstery cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Upholstery cleaning” · showing 20

Morgan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The go to place to get your furniture cleaned! The best around! Highly recommend.

Upholstery cleaning
Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Stan & Blake did a great job cleaning our carpets. They were knowledgeable, friendly, and professional.

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaning
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Since I discovered Bailtek several years ago, I won't use anyone else. Always a great, thorough job by personable and polite employees.

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaning
Sabrina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Steve and Gavin did a fantastic job on my sofas and carpets. Everything feels renewed and refreshed! I've been using Bailtek for years and have always had the best care and customer service. This time was no different, and will absolutely be giving them a call for any future needs!

Paid $350–400Reasonable priceUpholstery cleaningGeneral carpet cleaning
K4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had my living room furniture cleaned. The guys were very professional and they did a great job!

Upholstery cleaning
Marcia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The services BailTek provided for us were long overdue. I appreciated the hard-working team approach of both teams that serviced us today! Chris and Greg explained the process of air-duct cleaning to me and their performance earned my respect. Steve and Kaleb quickly and efficiently took care of all the rugs, rooms…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Danielle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I used Bailtek for the first time today. Technicians Steve and Johnathon cleaned my large sectional and chair. They did a great job, very thorough and personable. I would use this company again.

Paid $100–150Reasonable priceUpholstery cleaningPet stain & odor removal
Doug6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service great staff Logan Nye and his partner who I can’t remember his name did a wonderful job making our carpets look like new!

Carpet steam cleaningUpholstery cleaning
HollyLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Could not be more happy with this company! After we rescued a dog and my older dog got sick our carpet was completely ruined. Marilyn in the office help me find the right service and got us in very fast!. Chris and Jason P. came to the house and not only did an amazing job but they taught me a little bit about…

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Harry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris P and Greg J did a great job! They took their time to get the stains out. It was an emergency cleaning and they worked us into their schedule. Thank you!

Upholstery cleaning+ Quality
Kathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Today we had Bailtek come and clean our ducts/vents in our house. Not only were Chris P. And Greg J., their associates, both professional, they also did an awesome job! We had another company do our home two years ago and they did a terrible job and were not thorough. Chris and Greg from Bailtek showed us the…

HVAC duct & vent cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Marisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Bailtek come out and clean our carpet and our faux leather couch. Chris and Greg were very educated about the products they were using and they explained the entire process. They were extremely polite and did a wonderful jobs removing our pet stain/odor from our carpet and baby spit off our our couch. Thank…

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great job cleaning our sofa and loveseat. Noticeable difference from before to after. Will definitely use again.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast, efficient, and top notch workmanship. Carpet cleaning, pet odor & stain removal, to large scale water damage restoration, they have the experience needed to complete the job correctly and with a reasonable price.

General carpet cleaningUpholstery cleaningFlood restoration+ Responsiveness+ Punctuality+ Quality
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding company, outstanding people, great results, all at a very reasonable cost. We have had several cleaning companies do work on our house, and Bailtek is by far the best. Both Chris and James did excellent work in a very timely manner and took great pains to avoid damage to our floors and furniture. James…

General carpet cleaningHVAC duct & vent cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an excellent job! Very professional and thorough.

General carpet cleaningUpholstery cleaning+ Quality+ Professionalism
Lacee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful customer service, easy payment options and a very thorough job completed. Well done!

HVAC duct & vent cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
BryanaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great company, great prices. I have been using you for several years now, I wont go anywhere else. We had our 3 bedrooms, area rug, and couch cleaned a few weeks ago by Chris.P. He was amazing, and great to work with, very knowledgeable. Answered every question, and extremely respectful, and quick! I cant say enough…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful service at the last minute. They came thru at the last minute to clean the carpet. Did a great job. Thank you Bailtek👍👍

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bailtek and thier technicians do an amazing job, thank you for your help!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more upholstery cleaning reviews (7 more) →

Price

$434+81% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 60%Overpriced 1%Not sure 1%

Jobs customers hired them for

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