Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Baker Brothers Plumbing, Air & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Baker Brothers Plumbing, Air & Electric

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.8★ from 24,634 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Baker Brothers Plumbing, Air & Electric is better than 84% of plumbers.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Baker Brothers Plumbing, Air & Electric is better than 76% of plumbers.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Baker Brothers Plumbing, Air & Electric is better than 89% of plumbers.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Baker Brothers Plumbing, Air & Electric is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Baker Brothers Plumbing, Air & Electric is better than 76% of plumbers.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Baker Brothers Plumbing, Air & Electric is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Baker Brothers Plumbing, Air & Electric for 8 kinds of job.

Baker Brothers Plumbing, Air & Electric for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.231
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$800–1,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 231 Google reviews tagged “Ductless heating & A/C services” · showing 20

JosephLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Next day service w/ no extra charge for a Saturday call out! Tech made the repairs and upgraded my system the same day! No extra call out required. I would highly recommend this company for your HVAC needs!

Paid $800–1,000Reasonable priceA/C system maintenanceA/C system repairRepair HVAC
K.J.Local Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My AC died in the middle of a Texas heat wave 😭😭 the house hit 90 degrees and stayed there. I had already been through multiple contractors sent out by my home builder, and not one of them actually solved the problem. Once these guys came out, diagnosed it correctly the first time, told me exactly what was wrong…

Paid $1–200Great priceA/C system maintenanceRepair HVACDuctless heating & A/C services
Bruce11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

As always Baker Brothers professionals easily identified the problem we were having with an A/c issues. Use Bakers Brothers there techs are the best in the business

InstallationDuctless heating & A/C servicesService not listed+ Quality
NealLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

He was very professional and polite.

Paid $200–300Reasonable priceA/C system maintenanceDuctless heating & A/C services+ Professionalism
Norman4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great job. Excellent

Ductless heating & A/C servicesA/C system repair+ Quality+ Professionalism
Don5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Fernando Sampson is an excellent representative of Baker Bros.

Outdoor plumbing system repairSump pump repairDuctless heating & A/C services+ Punctuality+ Quality+ Professionalism
mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Had 2 AC units completely zapped by a lightning strike. Finally got the insurance company to agree to pay for 2 new units. Baker brothers provided me with the needed documents to get the insurance to OK the replacements and once we got the go ahead for that they came out the next day at 8AM and had removed the old…

Ductless heating & A/C servicesDrain cleaning+ Responsiveness+ Punctuality+ Quality
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience. Great service.

Ductless heating & A/C servicesHeating system maintenanceA/C system repair+ Punctuality+ Quality+ Professionalism
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bryan was terrific and i would recommend him to anyone.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

James was fast working, knowledgeable and friendly. Baker Bros is always the best.

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance
Jerrod12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Quick and professional.

Paid $300–400Great priceDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Jordan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service specialist was well informed and very helpful in finding the air conditioning issues we were concerned with and explaining the path forward. Greatly appreciated the expertise!

Reasonable priceA/C system repairDuctless heating & A/C services
NadiaLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve been using Baker Brothers for a few years and I have been truly impressed by every person that have stepped foot in my home. Top notch service by true professionals. I love the family plan option as well. I highly recommend.

A/C system maintenanceInstallationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thanks again !, Things are complex enough in today's world and having a company that is continually trustworthy and responsive taking care of my AC and plumbing is a huge deal. When my AC ( Installed by Baker Brothers) took a hit from a power grid surge, they were there the same day I called. I was working from…

Toilet repairWater heater installationA/C system maintenance+ Responsiveness+ Punctuality+ Professionalism
LavernLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast , Professional, and knowledgeable

Toilet repairPlumbing pipe repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
JamieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cary did a great job, and was very friendly! I appreciated how quickly he located the issue. I will use Baker Brothers again!

Plumbing pipe repairRepair HVACDuctless heating & A/C services+ Quality+ Value
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eric his partner and Baker Brothers did another great, efficient job fixing a plugged shower.

Faucet repairWater heater repairDuctless heating & A/C services
Zags10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome service

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am have used their services consistently over the years. They are great to work with and have competitice pricing. James Kirbie arrived within a couple of hours and had the job finished within an hour. Very professional demeanor. I highly recommemd Baker Brothers.

Water heater installationA/C system maintenanceA/C system repair
Roz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They did an excellent job.

A/C system maintenancePlumbing pipe repairDuctless heating & A/C services

Show more ductless heating & a/c services reviews (211 more) →

Price

$393-16% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 57%Overpriced 8%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance1572$27–$483
Plumbing leak detection1153$124–$633
Plumbing pipe repair1141$353–$1.2k
Drain cleaning1035$227–$554
Toilet repair899$227–$606
Water heater installation754$1.2k–$2.4k
A/C system repair710$246–$998
Faucet repair636$205–$607

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