How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREBaker Brothers Plumbing, Air & Electric
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.8★ from 24,634 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Baker Brothers Plumbing, Air & Electric for 8 kinds of job.
Baker Brothers Plumbing, Air & Electric for ductless heating & a/c services
Clear ✕All 231 Google reviews tagged “Ductless heating & A/C services” · showing 160
Next day service w/ no extra charge for a Saturday call out! Tech made the repairs and upgraded my system the same day! No extra call out required. I would highly recommend this company for your HVAC needs!
My AC died in the middle of a Texas heat wave 😭😭 the house hit 90 degrees and stayed there. I had already been through multiple contractors sent out by my home builder, and not one of them actually solved the problem. Once these guys came out, diagnosed it correctly the first time, told me exactly what was wrong…
As always Baker Brothers professionals easily identified the problem we were having with an A/c issues. Use Bakers Brothers there techs are the best in the business
He was very professional and polite.
Great job. Excellent
Fernando Sampson is an excellent representative of Baker Bros.
Had 2 AC units completely zapped by a lightning strike. Finally got the insurance company to agree to pay for 2 new units. Baker brothers provided me with the needed documents to get the insurance to OK the replacements and once we got the go ahead for that they came out the next day at 8AM and had removed the old…
Great experience. Great service.
Bryan was terrific and i would recommend him to anyone.
James was fast working, knowledgeable and friendly. Baker Bros is always the best.
Quick and professional.
Service specialist was well informed and very helpful in finding the air conditioning issues we were concerned with and explaining the path forward. Greatly appreciated the expertise!
I’ve been using Baker Brothers for a few years and I have been truly impressed by every person that have stepped foot in my home. Top notch service by true professionals. I love the family plan option as well. I highly recommend.
Thanks again !, Things are complex enough in today's world and having a company that is continually trustworthy and responsive taking care of my AC and plumbing is a huge deal. When my AC ( Installed by Baker Brothers) took a hit from a power grid surge, they were there the same day I called. I was working from…
Fast , Professional, and knowledgeable
Cary did a great job, and was very friendly! I appreciated how quickly he located the issue. I will use Baker Brothers again!
Eric his partner and Baker Brothers did another great, efficient job fixing a plugged shower.
Awesome service
I am have used their services consistently over the years. They are great to work with and have competitice pricing. James Kirbie arrived within a couple of hours and had the job finished within an hour. Very professional demeanor. I highly recommemd Baker Brothers.
They did an excellent job.
Great job.
We loved having James working at our house
Very professional and excellent customer service.
Good work. Quick and efficient.
The technician was professional, knowledgeable and very efficient.
I’m always glad to have Joshua Jones service our AC or heating system. He is a professional young man timely valued technician
Atmos installed a new gas meter at my home. The Atmos Tech said that the new meter was not holding pressure and I would have to get a licenced plumber to find and fix it. I called BB and within 2 hours Noah arrived as scheduled. He immediately went to work and work he and his helper did for the next 3 days. As he…
Very professional. Identified the problem. Was very helpful in getting it solved.
Josh Jones is an amazing HVAC expert. He answered all of my questions and concerns. He was extremely knowledgeable about the unit and helped me make the best decision for my family. I hope that when people are deciding on who should service their air conditioning unit they keep members like Josh, that display…
Family plan member, always happy with the service and the technicians. Seems like I'm leaving the same review after every service, but they're great and consistent....
Excellent service. They showed up on time, explained everything that they were doing. They were very professional in everything they did. I would highly recommend them to anyone. We had two water heaters installed today. 5 stars to these guys ! 11/17/21 Just had them do tune ups on heaters for the winter.…
I use Baker Brothers for all my needs electrical and plumbing related. Dylan G answered all of my questions, explained his findings, and set a follow-up appointment all in under half an hour. Since ours is an older house, it’s super convenient to have everything all in one place that needs to be done. Can’t recommend my guys enough!
Technician did a very good job, I was completely satisfied
Trevon was great! He was professional and informative.
You are a true good service company
Mason went above and beyond even in bad weather.
I have really enjoyed working with everyone at Baker Brothers. They are a one stop service...
Nice and dependable service, knowledgeable and very courteous
Mark Hernandez was very professional, answered our questions pertaining to the problem we have been having with our Trane system and gave us new insight about the insulation in our attic.
The service was great.
Ryan, Ernesto, Robert and Brad were all helpful in getting our new A/C unit installed in a timely manner. Jonathan helped with duct cleaning! They were all courteous and professional. Happy to have found Baker Brothers to help us with the process.
He was very attentive, polite and did a very good job.
Chris Short & Javier Ponce did fantastic !! Chris accessed What was wrong and got me anew system w/ financing in a heart beat!!! Then Javier and his crew came in an installed it the same day!! they were fast, polite and efficient!!! By the time I got home my house was cool! I used Baker Bros. everything!
Shaun is a true professional with all teh experience necessary to know the problem and fix it. Good job Shaun!!
Delvon F was amazing. So professional and knowledgeable regarding the leak outside from our AC. Can’t say enough about the honesty of Bakers Bros and their techs. Turned out to be a clogged pipe that was backing up the flow and overflowing the drip pan. Had someone out 2 days before who said we needed a new unit…
My Technician, Bobby Townsend, did an outstanding job. He was thorough, professional, and knowledgeable. I felt well taken care of. I appreciated his diagnostic approach, as well as his explanation of what was going on, and he repaired it!
Johnathan was great. He and his partner were professional, explained everything in detail and fixed the problem in a timely manner.
Very happy with my installation experience. Your installers were very helpful. Everything is working & cleaned up.
Baker Brothers is a very professional company who communicates well. Service technicians are highly trained. Chris Bieber is an asset to the company, and I would use his services again anytime.
Oscar was friendly, thorough, and explained everything carefully. He made sure that I understood the problem and my options for fixing the problem.
Fast, efficient, nicely done, Baker Bros has always done quality work for me
young man who came out on our regular maintenance was extremely polite and very well versed in the maintenance and operation of our heating/air. am so happy we chose this company for our installation and maintenance
Wonderful customer service! Answered all of my questions and even helped with post-production installation :)
Was one best business person I've ever encountered need more of him great job bakers every day person but courteous if ever seen and even informed wat was going on
Charles Holman did a great job. Very professional. Answered all our questions and addressed our concerns, Very pleased with service. Would use him again. He was friendly, honest and efficient.
Today my AC unit wasn't cooling my house down , called the original company that installed my unit 17 years ago, but they couldn't come out til next Wednesday, so I called Baker brothers after 3:30 and had someone come out today, I was expecting for them to tell me I was low on freon , but Cameron said everything…
Mr Guerrero was prompt,professional and extremely knowledgeable in his diagnosis of my issue. He appeared with mask on,parked on the back to have easier access to the affected area,of my home. Within a few minutes upon entering my home,he diagnosed the issue of a leak on the outside that affecting the wood flooring…
Installers were very professional, knowledgeable and extremely hard working. Very pleased with the work. New A/C working great.
Joe Luke did an excellent job. The company is very professional. Definitely my go to for future issues.
Delvon was awesome! Professional, courteous, informative and knowledgeable. He assessed all my issues and quickly came up with the best way of tackling them with multiple options. Never felt pressured to make a decision and answered every question I had. Can't say enough about working with Baker Brothers, every…
Josh was very professional and explained everything well. We will definitely be using them again in the future
I had a great experience with the helpful team from Baker Brothers. Daniel was on time, gave me a clear quote on what it would take to fix and resolved the issue quickly. I will use the service again in the future.
Great service, professional, super explanatory and transparent. I will always ask for Landon when getting our AC serviced!
August Hedrick provided excellent service & did a phenomenal job explaining what he was doing. The service & professionalism was second to none. Great Job!
Every thing was fine and on cue
Very efficient and knowledgeable. Showed us our issues without pushing anything on us. I would definitely recommend them.
Our HVAC installer team treated our home as if it were their own. The installation of our units went very smoothly! We are very pleased with the quality, teamwork and the care that every installer took during the installation process. Excellent work guys! :)
Very polite and professional. He got right down to business. Best service ever!
Lucas arrived on time and completed a timely inspection of the hvac system. Explained things clearly. I was satisfied with the professional interaction. Also had Tracy come out for some electrical work, and he was very accommodating and professional. 2 great Baker experiences/technicians in 1 day!
Very nice and professional
Came quickly and replaced the plumbing that was needed. Very good, quick and professional
Shawn was professional and knowledgeable.
James Kirbie did a great job and got my sink running like new. He was on time quick and efficient.
Same day service for a duct venting problem. Professionals quickly diagnosed issue and resolved with quality work. Very considerate of my home, careful and cleaned areas very well.
Very professional. Made helpful recommendations. Explained the options clearly.
Excellent workmanship, great technicians, superb service!
Alex did an amazing job. He was early, talked me through everything, and had to deal with a terrible install job from whoever put the A/C unit in the attic. All around great experience!
Great service to have the family plan. I never need to worry about scheduling and the communication is great.
John was fantastic! He was very professional and polite. He was very communicative about what he was seeing and doing! And explained until everything was understood. He even went above and beyond to installed anchors so my thermostat was tight to the wall. Thank you so much!
Alex is very professional and informative.
He was super thorough and made me feel much better about my equipment
Ali & his co-worker Richard were on-time, professional, courteous and more. They're very efficient, wonderful technician and all that I could ask for. I would highly recommend this service from Baker Bros.
Jonathan and his assistant were great. They were professional and explained everything every step of the way.
He provide excellent service.
On time. Called before arriving. Did service. Answered questions. Overall excellent.
Great experience with this company. I will be a customer for life!!!
The installation of the exterior wall light was done in short time. Sam removed the old fixture and in matter of minutes installed the new fixture. Sam was very attentive and conducted in a professional way. My first time experience with Baker Brothers was great!!!
I was very pleased with the service Robert provided.
prompt, professional and courteous. Job well done.
Tech was friendly, courteous, and respectful. Of course it cost money, but it's cold right now so you have to have some heat. Tech took the time to find us a coupon to use and I very much appreciate that. Overall great service
Great Service! Technician was Very thorough and professional! Baker Brothers technicians are the best!
Everyone from this company that I have dealt with(5 people over 3 appointments) has shown up when they said they would, been honest, knowledgeable, polite and very quick workers. I’ll definitely recommend them to anyone. Update: used them a second time and they were fantastic. Best company and people I have found.
John Turner was very professional. He got my heater up and running within minutes of his arrival. This is the second time I have used Bakers Brother and have not been disappointed!!
Very courteous
Charles Holman came to run a maintenance check up on our HVAC unit. He was very thorough and walked me through all the checks he did afterwards and. He did a great job.
Outside faucet replaced. It was done in a quick professional manner. Matt was also very personable and honest.
Ali did a great job along with his partner in cleaning the ducts. They did the job professionally. Ali is very efficient, courteous and knowledgeable technician. I would recommend Baker Brothers to everyone for Heating, Plumbing and Electrical needs. 100% satisfied with the job they did.
We were very happy with their service!
OK
Tyler and crew did a great job
Nice, great customer service.
Trevon Mingo was very professional and polite.
Amazing experience! Tyler was amazing and a great overall guy! Hands down this is the most professional company I have ever dealt with! Thank you Baker Brothers!
Knowledge of the swrvice,friendly techs. Very professional and quick to clean up.
Chris was nice. He was detail and explained what was wrong to my understanding. He did not rush he took his time and stayed a little longer and made sure my ac was getting cold. I always use Bakers Brother's for my plumbing and ac problems. They are the Best!
Technician was on time, professionally dressed, very knowledgeable and took his time. Even assisted me with setting up other service that I needed.
What Ana amazing person and company to come out to my home. Lovely experience and highly recommend!!!
Baker Brother's Dallas is top of the line customer service, quality and honesty! Cant say enough great things about this company! First, when we originally got a quote, Daniel Perez helped us over the phone and got us into a great deal right away! He helped us from start to finish and was nice enough to be our…
Oscar was helpful honest and polite
Great service. Very nice technician.
Dale was totally awesome! He explained everything to us in detail, what to do to keep the problem with our H/VAC unit under control to blow out dirt and grime out of our PVC pipes and gave some suggestions beyond what he already shared should the problem continue to happen.
So professional, very helpful, so curtious. Left the house spotless.
I will definitely use Baker Brothers company again.. We told Mr Johnny Vasquez the issues that we were having, he went straight to the problem.. The air conditioner unit was fixed within minutes.. Mr Johnny V. was very professional and he was concerned about the issue we was having.. Thank you again for everything and I Pray all is Well. Michelle J
Oscar was very knowledgeable and worked fast! He was upfront and honest about things and was patient with all of my questions. This is my first experience with Baker Brothers and I am impressed!
Installed new A C and cleaned A c ducts . Excellent workmanship and results.
They installed a new air conditioning system quickly and efficiently. They were clean and kind.
Amazing experience - we called at 7:30pm and they had a technician out the next morning by like 9:30am - really great. would recommend
Satisfied with service and politeness very courteous
Baker Brothers is amazing! They have excellent client service and are very professional. Our old AC units were leaking coolant and the coils were rusted through. Baker Brothers didn't recommend repair bc they were in such bad shape. Instead they provided multiple options for replacement and allowed us to pick…
Very good service.
Great servic3
Jessica showed a humble persona. Most people who came to provide estimates talked a lot about how long they have been doing their job and are the experts. At times they would put down other companies. Jessica gave me an estimate and insight on what I needed. They will come out Monday to install.
The Baker Brothers team was on time and Daniel and Gerardo did a great job. They were professional and explained everything they did on the visit. I would recommend them and the Company for your AC and Heating needs
My AC was blowing air but not cooling at all for a day. Decided to call Baker Brothers, and they answered the phones cheerfully and gave me the heads up of the after hours fee (it was on a Sunday) and I was ok with that. Text info came through within 30 minutes stating someone was on the way. Charles arrived not…
Outstanding work; very professional, courteous; was able to install my AC unit a day earlier. Would recommend these guys again.
Kenny was fast and effecient. My house was the same temperature inside as it was outside. I am grateful he gave me relief so fast. My house is already cooling
Did a seasonal check of system
We always have really great experiences with Baker Bros. Dale was so great to work with today.
Quality Work; system working much better.
I would give 6 stars if it was an UBER ride. Extremely professional and love their bill payment method and the estimates.
Robert was very thorough and did a great job.
First the dedication to your customer speaks volume. Chris explained every detail of the problem and he fixed it! Chris was very pleasant and kind in other words Awesome job!!!!!
Joshua did a good job for us. He identified the problem, recommended several solutions and we went with the one that best suited us at the time. I'd recommend him for any future projects.
Homer was very kind and professional, he knew exactly what he was talking about and did such a speedy job. i highly recommend
Our tech Brad Hauf was super knowledgeable and professional. He pointed us to the things that we need to keep an eye on and the things that we need to upgrade to get the best effeciancy due to the age of our units. Impressed with our tech and Baker brothers proficiancy, professionalism, punctuality and transparency.
Matt, Taz and Ricky are very professional, answered my questions and work diligently to get the work done and left the house very clean. Will gladly recommend Baker Brothers
This company is totally incompetent. They told me I needed a $10,000 unit replacement. When my issues persisted I hired an independent AC company and they determined everything was installed incorrectly. We were forced to live in our house without AC for the hottest weeks of summer. They admitted fault but only…
On time and professional. Repairs a damaged gas line quickly and safely. Great customer service. Appreciate the ETA notices
Alex got right to work unclogging the main AC drain and got the unit up and running right away.
Dale provide effective and efficient service to our HVAC repair issue. Excellent!
Kenny arrived on time, answered all my questions, and explained everything to my tech-averse self very patiently, I highly recommend his sevices.
The guys were very polite and friendly, did a great job, and were very informative on the new units, explained a lot and even cleaned everything up, including the garage floor. I’m very happy with their work!
It's a real gut punch when your AC unit(s) has reached the end of its life, as our system has. There is no way around it, the newer, more efficient systems and installations are very expensive and it's a daunting task to find an HVAC company to put your trust in. That said, I reached out to Baker Brothers through…
There's really not much to say except outstanding work. Dale was the technician that arrived and he did not stop until the job was done. He had to troubleshoot an issue as well that was not known before coming to the house. This entailed him from going up and down the stairs several times while working out issues on…
Matthew came out same day service and was very honest about the repair. He was extremely professional! I will definitely be doing business with them again.
The Baker Brothers crew did a phenomenal job on our new A/C system. Our unit was old and outdated. Summer electricity bills were out of control. Juan came out and installed a new efficient unit that cools our home so much faster. The outside condenser is quiet and the new thermostats are full of information. Very…
It's a very good service, I recommend to anyone.
Very knowledgeable and friendly. Very thorough providing us options and pros/cons. Awesome!
Did a fantastic job in short time
Ociel and Jose were two of the best techs I have used in a long time. Their attention to detail and communication with us could not have been any better. They really take pride in their work and they go above and beyond to make sure the customer understands the entire process. They had a very long day that started…
Fantastic experience! Robert was very professional and punctual, did exactly what he said he would. My house is cooling down and my electric bill won’t be astronomical! I will call him again, I appreciate it so much! THANK YOU, ROBERT! 👏 👏
Always provides great service and on-time.
Raul was awesome. He’s very smart!
Very professional, efficient, and friendly.
Excellent Job!!!
I will know more when Robert finishes the repair but so far he is on time and friendly. Working hard. Good customer service. Thank you.
Baker’s Brothers technician Ricky was very professional and knowledgeable.
I am very impressed with Kevin Bartlett. He is professional, very people oriented and competent. He offered me his card after I complimented the last plumber that I had from Baker Bros. He was Garrett Bullard,who was very good as well. I am a Family Plan member so I get 2 checkups a year plus 15% off.
I really enjoyed speaking with Pedro Delgado. He was helpful in providing information about what my options were with my hvac system. He was professional and responsive when returning calls and information. Overall I would recommend Pedro for his professionalism, knowledge, and honesty.
Very friendly and informative about problem and how they fixed it. Feel comfortable having them in my home and would recommend this company!
Show more ductless heating & a/c services reviews (71 more) →
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 1572 | $27–$483 |
| Plumbing leak detection | 1153 | $124–$633 |
| Plumbing pipe repair | 1141 | $353–$1.2k |
| Drain cleaning | 1035 | $227–$554 |
| Toilet repair | 899 | $227–$606 |
| Water heater installation | 754 | $1.2k–$2.4k |
| A/C system repair | 710 | $246–$998 |
| Faucet repair | 636 | $205–$607 |
