Experts Reviews · Company report
Baker Brothers Plumbing, Air & Electric logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%13+2Craft & service 20%86+17.2Value 10%59+5.9Momentum 8%6+0.5Track record 7%99+6.9Accountability 5%75+3.8Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Baker Brothers Plumbing, Air & Electric

Dallas, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.8★ from 24,634 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and craft & service; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Baker Brothers Plumbing, Air & Electric is better than 11% of plumbers.F
11
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Baker Brothers Plumbing, Air & Electric is better than 13% of plumbers.F
13
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Baker Brothers Plumbing, Air & Electric is better than 86% of plumbers.A
86
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Baker Brothers Plumbing, Air & Electric is better than 59% of plumbers.C
59
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Baker Brothers Plumbing, Air & Electric is better than 6% of plumbers.F
6
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Baker Brothers Plumbing, Air & Electric is better than 99% of plumbers.A
99
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Baker Brothers Plumbing, Air & Electric is better than 75% of plumbers.B
75

Reviews for your job

Customers hired Baker Brothers Plumbing, Air & Electric for 8 kinds of job.

Baker Brothers Plumbing, Air & Electric for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 17

All 10 Google reviews tagged “Sump pump repair”

★★★★★ Don · Edited 10 months ago

Fernando Sampson is an excellent representative of Baker Bros.

Outdoor plumbing system repairSump pump repairDuctless heating & A/C services+ Punctuality+ Quality+ Professionalism
★★★★★ Diane · Edited 2 years ago

We had leaked water on floor of bathroom. The repairman discovered toilet leaking in two places. I bought a new Kohler toilet, it was installed next morning. Good work

Toilet repairPlumbing leak detectionFaucet repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Bridget · 3 years ago

Kevin was great along with his helper he had with him. We will use Bakers Brothers more due to the professionalism and communication that was displayed.

Sump pump repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Safeeya · 3 years ago

Sink not draining.

Sump pump repair+ Responsiveness+ Professionalism+ Value
★★★★★ Ramon · 3 years ago

Able to get a timely appointment.explain options in a concise manner.

Sump pump repair+ Responsiveness+ Professionalism
★★★★★ Mark · 3 years ago

They got someone out quickly and Chuck H was friendly, helpful, and fast.

Sump pump repair
★★★★★ Mi · Edited 3 years ago

Great speedy and honest.

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Mary · 4 years ago

Michael came when he said he would, and took care of the issue. I do wish they had warned us about this potential when they installed the system two months ago so I could have avoided the call, but Michael was kind, patient and explained everything well.

Toilet repairSump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Reba · Edited 3 years ago

Rating only, no written review.

Sump pump repairService not listed+ Punctuality+ Quality+ Value
★★★★★ James · 4 years ago

Rating only, no written review.

A/C system maintenancePlumbing leak detectionHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$393-18% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 57%Overpriced 8%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance1572$27–$454
Plumbing leak detection1153$124–$656
Plumbing pipe repair1141$366–$1.2k
Drain cleaning1035$176–$580
Toilet repair899$227–$618
Water heater installation754$1.2k–$2.4k
A/C system repair710$251–$1.2k
Faucet repair636$208–$611

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