How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREBaker Brothers Plumbing, Air & Electric
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.8★ from 24,634 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Baker Brothers Plumbing, Air & Electric for 8 kinds of job.
Baker Brothers Plumbing, Air & Electric for water tank repair
Clear ✕All 90 Google reviews tagged “Water tank repair” · showing 40
Horrible service. Has gone down significantly over the last few months. 1) Ruined my drywall when failing to repair a water heater. 2) Took weeks and several trips with additional service fees to install a thermostat. I will not be using them again despite being a customer for 10 year prior. Avoid them.
Came on time and always a pleasant experience.
Ali from Baker Brothers was simply the best I’ve ever worked with. He is a Master Plumber in every sense of the phrase. My highest recommendation.
Shawn from Baker Brothers showed up on time, was friendly, efficient and professional. He did a great job and I hope they send him again on my next call. Great company!
Fantastic experience. Had a problem with our tankless water heater, used a different company initially (Barbosa plumbing—do not use them at least for tankless water heaters). Was told they couldn’t fix the problem for another 4-5 days at the earliest (no hot water!!). Rolled the dice on getting a 2nd opinion from…
Friendly and knowledgeable
Blake M. was extremely awesome and knowledgeable. He arrived prompt and on time. He told me all my options and thoroughly explained to me the issues and what my best options were to fix it. I would definitely recommend Baker Brothers for Service.
Baker Bros is a ripe off. I called after hours and they charged $200. Daniel was a nice technician however when he got to my house to access the problem he was too short to reach the valve to turn off the water so he asked my son to get up there and do his job. Basically I spent $200 dollars for nothing. At the…
My experience - incorrect diagnosis, pricey appointment (the price was 100$ more than other plumbers) and suggested me to replace the unit when there was no problem at all. Learnt lesson hard way to research well before booking
Cory was the technician that helped us and was very polite. He showed up early, and really knew his stuff. I described the problem and he seemed too immediately know the problem. Couldn’t be happier with the service we received.
Service and quality of work was excellent.
Awesome technician, didn't over sell or over charge me. Came out quickly and resolved my issue same day.
good service at reasonable price He is wonderful person and skilled professional
Always used baker brothers and they have been amazing whether electric, plumbing and air conditioning.
We have used them for hot water tank after hours temp repair prior to total replacement (next day). We have also used them for HVAC repair (because of course on a hot day the AC won't work). There has been 3 different interactions with different techs each time. ALL WERE FABULOUS! Polite, professional, personable…
Good work and fair prices. Very professional
Highly professional, prompt, courteous and knowledgeable .Shawn is the standard for great service.Baker Brothers is my go to for great service. Shout out to Francisco for the assist!
Ashton Rainwater did a fantastic job! Great customer service!
Blake is just the best!!! Amazed me with his wealth of knowledge!!
Talk about professional, this guy and gal came in dressed in uniform, assessed the problem and fixed everything immediately. Highly recommend. John Happney was just awesome. Had another tech come out to fix a couple other things we found and Jarius Smith was our tech and he was extremely helpful and very professional. Great guy.
Want to recommend Baker Brothers Plumbing and Heat & Air...called them last night...to come this morning with a new 50 gal gas hot water heater...came this morning at 8:30 and the tech said he could fix it and did...I was ready to purchase a new replacement hot water heater, and hadn't even considered "getting it…
We've had so much trouble in the past, trying to find people who really care about the job they do. So we asked our Neighbor if she knew someone. She recommended Baker Bros. We've called them for electrical, plumbing, air conditioning, and heating for 3 years. They are our go to! We now call highly trained,…
Dalton and Jaiden were terrific representatives of Baker Brothers. Dalton and Jaiden made sure we had hot water and provided estimates on the pricing to replace what I have currently or switching to a tankless program. I would not hesitate to have them again as needs arise.
Tyson came over in the middle of the night and quickly identified a gas leak! He saved our lives and was informative, professional, and very courteous to my massive dogs. Thank you, thank you for helping us out today!!!
They are the best! The technician they sent me was super friendly, answered all my questions clearly and explained thoroughly what he was doing and what my options were. 10/10 will (and have) used again. Prices seem reasonable too!
On the positive side, when Michael left my water heater was working properly and the problem diagnosed correctly. It ended up being a warranty item (get the 12-year warranty!). On another note...there just wasn't anything cordial or friendly about Michael's approach. As he walked up from his van, he seemed like he…
We’ve used Baker Brothers at my house for over 20 years. Always great service and reasonable price. Worked with Braydan twice in the past year and he’s been great. Thank you guys so much!
Marco was professional and courteous. We had a leaky water heater tank and he disconnected and rerouted to other water heater. We wanted to replace both the tanks with tankless and wanted to continue with one heater as long as possible or if we think one heater is not fulfilling our needs. We have used Baker…
Very professional Explained issue and what it will take to resolve
John was very professional & informed me along the process.
Did a quick and professional job. Little expensive due to weekend rates
Same day service, called me in advance while at home, from start to finish it took the plumbing team less than an hour to resolve the issue...they do provide excellent service, will definitely use them again!
Great tech
Prompt, professional, very happy with the service and I always chuckle at the commercials on TV....the reason I called in the first place.
Water heater check !
Responsive, professional customer service from initial call to the technician that responded. Have been using this company since the purchase of our home 20 years ago. This time the call was a leaky kitchen faucet and, I inquired about having systems maintenance eval, thinking about the age of home systems.…
Everyone we interacted with from the call center staff to our technician was so friendly, helpful, knowledgeable, and professional. We called at 9:30a about a broken water heater and had a new one installed and working by 5p that same day. Super impressed with this company and its people.
Had a hot water issue over Easter weekend with barely tepid warm water coming through the faucets and shower. Bobby Townsend from Baker Brothers came out and instead of jumping right to "you need a new hot water heater" he used good old fashioned diagnostic thinking and the process of elimination and determined that…
They were quick, courteous and professional. Highly recommend.
Mackey was amazing and very knowledgeable. He is a class act. 100% Julio 100%
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 1572 | $27–$483 |
| Plumbing leak detection | 1153 | $124–$633 |
| Plumbing pipe repair | 1141 | $353–$1.2k |
| Drain cleaning | 1035 | $227–$554 |
| Toilet repair | 899 | $227–$606 |
| Water heater installation | 754 | $1.2k–$2.4k |
| A/C system repair | 710 | $246–$998 |
| Faucet repair | 636 | $205–$607 |
