HVAC CONTRACTORS · HOUSTON, TX
Baker-Jones Co. Inc logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%96+14.4Craft & service 20%3+0.6Value 10%87+8.7Momentum 8%47+3.8Track record 7%50+3.5Accountability 5%61+3.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Baker-Jones Co. Inc

Better than 72% of HVAC contractors · #19 of 67

5.0★289 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Baker-Jones Co. Inc for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.79
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 79 Google reviews tagged “A/C system maintenance” · showing 20

★★★★★ Alan · Edited a week ago

They arrived early and did a great job!

Paid $100–200Great priceA/C system maintenanceA/C system repair
★★★★★ Brenda · Edited 3 weeks ago

Always a great experience. Trustworthy, efficient and does great work. Brenda Rogers

HVAC system maintenanceA/C system maintenance
★★★★★ John · Edited a month ago

Prompt, experienced, professional and deliver outstanding service. Been using Baker Jones for 14 years.

Reasonable priceA/C system maintenance
★★★★★ Jeanne · Edited a month ago

Baker-Jones always provides excellent service. Am so glad they’ve been our HVAC repair/service/installation company for many years. Honest, efficient, friendly.

Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ Jackie · a month ago

The best family own business I know. Very reliable company. Keep up the great work that you do. They care about their customers.

Paid $200–400Great priceA/C system maintenance
★★★★★ Lloyd · a month ago

Always great and responsive service

Great priceA/C system maintenance
★★★★★ Sabrina · a month ago

Baker Jones is the best!

A/C system maintenance
★★★★★ Carla · a month ago

These guys are great. They try to take care of their customers needs as soon as possible. They are very professional and understanding.

Paid $200–400Reasonable priceA/C system maintenance
★★★★★ Thomas · 2 months ago

The service was fast, courteous, and excellent A/C SERVICE. I'LL always call Baker-Jones for my air-conditioning service. Thanks !

Paid $200–400Reasonable priceA/C system maintenance
★★★★★ Donzella · 2 months ago

Messrs. Vincent and Robert were pleasant in their personalities and professional in their work. Upon finishing, they gave us advice on how to handle our AC unit to give it longevity.

Paid $200–400Great priceA/C system maintenance
★★★★★ K · 2 months ago

I had an excellent experience with Baker-Jones company back in April. They stepped in after another company had made several AC repair errors and took the time to properly diagnose and correct the issue. They came out multiple times to inspect the system, kept me informed throughout the process, and ensured the…

Great priceA/C system maintenanceA/C system repair
★★★★★ Herb · 2 months ago

Tech arrived on time. Showed great courtesy & knowledge. Kept me informed of his findings. Made the repairs on the spot. Gave me useful tips for the future. I am very satisfied with the appointment.

Paid $200–400Great priceA/C system maintenance
★★★★★ Ramona · Edited 2 months ago

I called Baker Jones at 8:30 am because my air condition stopped cooling the night before and a repair man was there by 9:30 am. He explained to me what needed to be done. I've used them for at least 25 years and has received excellent service and honesty.

Great priceA/C system maintenanceA/C system repair
★★★★★ Joe · 2 months ago

Honest Reputable Company that have been using over30 years. Signed up for annual inspection contract. Guaranteed

Paid $200–400Great priceA/C system maintenance
★★★★★ Beth · 2 months ago

We have used Baker Jones for more than 25 years. They are great! They have put in full hvac systems over the years for us, as well as make repairs as needed. We have never had a bad experience with any of their service people. It’s a long time family owned Houston business. In addition to doing excellent work,…

Great priceA/C system maintenance
★★★★★ Sim · 2 months ago

Excellent service!!

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
★★★★★ Marvin · Edited 2 months ago

Very professional service.

Great priceA/C system maintenance
★★★★★ Virginia · 3 months ago

Very knowledgeable and courteous service

Paid $1–200Reasonable priceA/C system maintenance
★★★★★ The · Edited 3 months ago

We have used Baker Jones Air Conditioning services since 1970. They are prompt, friendly and extremely reasonable in pricing. They advised us to sign up for a 10 year warranty on new air conditioners. Thanks for all the years of help, we appreciate you!

Paid $2,000+Reasonable priceA/C system maintenance
★★★★★ Dyby · Edited 3 months ago

Excellent!!!

Paid $300–400Great priceA/C system maintenance

Show more a/c system maintenance reviews (59 more) →

vs category

Blue = Baker-Jones, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02021-Q3: 5.00★ (3 reviews)2023-Q3: 5.00★ (2 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q4: 5.00★ (1 reviews)2025-Q1: 5.00★ (1 reviews)2025-Q2: 5.00★ (36 reviews)2025-Q3: 5.00★ (34 reviews)2025-Q4: 5.00★ (22 reviews)2026-Q1: 4.89★ (19 reviews)2026-Q2: 4.98★ (60 reviews)2026-Q3: 4.98★ (57 reviews)2026-Q4: 5.00★ (9 reviews)2021-Q32023-Q12024-Q32026-Q12026-Q4
This companyIndustrydot size = review count

Price

$251-22% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 48%Reasonable 46%Overpriced 0%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%81+28.4Reliability 15%96+14.4Craft & service 20%3+0.6Value 10%87+8.7Momentum 8%47+3.8Track record 7%50+3.5Accountability 5%61+3.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
81
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
96
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
3
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
87
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
47
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
50
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
61

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+9 / −0
Professionalism
+7 / −0
Responsiveness
+9 / −0
Punctuality
+9 / −0
Value
+9 / −0

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