Garage door supplier · Brookhaven, GA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%89+12.6Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 32 door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★1,690 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for rapid response times, professional conduct, and transparent pricing during repairs and replacements. Recurring themes include technicians arriving early, explaining options without upselling, and completing jobs quickly. However, some lower-rated reviews highlight issues with scheduling accuracy, delayed communication regarding appointment times, and unresolved problems with newly installed doors.
Google rating: 5.0 out of 5 from 1,690 reviews (98% five-star).
Reviews on this page: 1,690 Google reviews (1,324 with written comments, 23 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: November 9, 2026.
Service: Door Repair Service serving Brookhaven, Georgia.
Data from Google, last updated November 11, 2026.
Score profile vs other door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Balanced Garage DoorsDoor Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Balanced Garage Doors: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Balanced Garage Doors: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Balanced Garage Doors: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Balanced Garage Doors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Balanced Garage Doors: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,690 Google reviews we collected
5.0of 5
5 stars1,65498%
4 stars241%
3 stars70%
2 stars00%
1 star50%
Praise vs complaints
Phrases our text analysis found in 1,324 written reviews
99%praise
Praise3,13899%
Complaints171%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6122%
Reasonable19270%
Overpriced62%
Not sure166%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response77224%
Staff & attitude72523%
Quality & results53117%
Would recommend45114%
Price & value36812%
Communication2207%
Honesty & trust883%
What customers talk about
We read 1,324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was at our home before the scheduled appointment time, replaced the door spring within hours also straightend the door panels.”
“Sorry for the delay””
“Balance Garage Door techician, William, was very professional.”
“Once here he explained everything very well, did very good work and it was a very painless experience.”
“After multiple attempts, the camera still did not work, but the open and close function via the app has been fixed.”
“I would definitely recommend you all to anyone in need.”
BruceLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Sean was very knowledgeable and professional. He is definitely a senior journeyman. Thanks for the great work!
Reasonable priceGeneral repairs & installation
Mr.7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Garage door replacement went as expected with the installation. The door looks good and we are happy with your company. Thanks for getting the job done quickly.
Reasonable priceGarage door consultationGeneral repairs & installation
Kurt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Brian repaired our garage door. He was at our home before the scheduled appointment time, replaced the door spring within hours also straightend the door panels. Door now worksnlike new.
Reasonable priceGeneral repairs & installation
Brandon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Balance Garage Door techician, William, was very professional. He explain my options for repairing my garage door or replacing it with a new door. I felt he was honest and did not try to push me to buy a new door.
Reasonable priceGarage door consultation
Kelli1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
William was very professional. He was out on time- as a matter fact he was able to come before the Scheduled time. He called me ahead of time to make sure that was OK,. Once here he explained everything very well, did very good work and it was a very painless experience. I would definitely recommend you all to anyone in need.
Garage door consultationGeneral repairs & installationService not listed
SalenaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our garage door derailed, and I called Balanced Doors for a quote. The tech was out within 30 minutes, and the job was complete in 20 minutes. I would recommend to anyone needing fast, reliable garage services to contact them promptly.
Great priceGarage door consultationGeneral repairs & installation
Sean was very knowledgeable and professional. He is definitely a senior journeyman. Thanks for the great work!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 14 hours ago
Thank you for the fantastic 5-star review! We’re thrilled to hear that Sean’s knowledge, professionalism, and expertise made such a positive impression. He takes great pride in his work, and it’s wonderful to see his skill and experience recognized. We’re fortunate to have him on the Balanced Garage Doors team, and we’ll be sure to share your kind words with him. Thank you for trusting us with your garage door needs!
Kelly Cure
Mr. Watson7 reviewsiTotal number of Google reviews Mr. has written across all businesses on Google Maps, not just this one.
Garage door replacement went as expected with the installation. The door looks good and we are happy with your company. Thanks for getting the job done quickly.
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · 14 hours ago
Thank you for the wonderful 5-star review! We’re so glad your garage door replacement went smoothly and that the installation met your expectations. It’s great to hear you’re happy with the appearance of your new door and the efficiency of our team. We take pride in delivering quality installations and making the entire process as convenient as possible. Thank you for trusting Balanced Garage Doors with your new door. We hope you enjoy it for many years to come!
Kelly Cure
Kurt Goddard4 reviewsiTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
Brian repaired our garage door. He was at our home before the scheduled appointment time, replaced the door spring within hours also straightend the door panels. Door now worksnlike new.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 14 hours ago
Thank you for the fantastic 5-star review! We’re delighted to hear that Brian was able to arrive ahead of schedule and get your garage door back in excellent working condition. Replacing the broken spring and straightening the door panels to make everything operate like new again is exactly the kind of quality workmanship we strive to provide. We’re proud to have skilled and dedicated technicians like Brian on our team, and we’ll be sure to share your kind words with him. Thank you for choosing Balanced Garage Doors!
Kelly Cure
Brandon Burnett9 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Balance Garage Door techician, William, was very professional. He explain my options for repairing my garage door or replacing it with a new door. I felt he was honest and did not try to push me to buy a new door.
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · 14 hours ago
Thank you for the wonderful 5-star review! We’re glad William provided a professional experience and took the time to clearly explain your options for repairing or replacing your garage door. At Balanced Garage Doors, we believe in giving our customers honest recommendations and the information they need to make the best decision without any pressure. We’re proud to have technicians like William who put our customers’ needs first. We’ll be sure to share your kind words with him. Thank you for trusting Balanced Garage Doors!
Kelly Cure
Mary13 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Great service and communication! Friendly and responsive.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a week ago
Thank you for the fantastic 5-star review! We’re happy to hear that our team provided friendly, responsive service and kept you well-informed throughout the process. Clear communication and exceptional customer care are priorities at Balanced Garage Doors. We appreciate your kind words and thank you for trusting us with your garage door needs!
Kelly Cure
Kelli Saldana1 reviewiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
William was very professional. He was out on time- as a matter fact he was able to come before the Scheduled time. He called me ahead of time to make sure that was OK,. Once here he explained everything very well, did very good work and it was a very painless experience. I would definitely recommend you all to anyone in need.
Services: Garage door consultation, General repairs & installation, Service not listed
Response from the owner · a week ago
Thank you for the wonderful 5-star review! We’re delighted to hear that William provided such a smooth and positive experience. His professionalism, clear communication, and consideration in calling ahead before arriving early are exactly the qualities we value in our team. We’re also glad he took the time to explain everything thoroughly and delivered quality workmanship. We’ll be sure to share your kind words with William. Thank you for choosing Balanced Garage Doors and for recommending us to others!
Kelly Cure
SalenaLocal Guide · 11 reviewsiTotal number of Google reviews Salena has written across all businesses on Google Maps, not just this one.
Our garage door derailed, and I called Balanced Doors for a quote. The tech was out within 30 minutes, and the job was complete in 20 minutes. I would recommend to anyone needing fast, reliable garage services to contact them promptly.
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Response from the owner · a week ago
Thank you for the fantastic 5-star review! We know how stressful it can be when a garage door comes off its track, so we’re glad our team was able to arrive within 30 minutes and complete the repair in just 20 minutes. Providing fast, reliable, and professional service when our customers need us most is something we take great pride in. Your recommendation means a great deal to us, and we sincerely appreciate you choosing Balanced Garage Doors!
Kelly Cure
Thamara Torres10 reviewsiTotal number of Google reviews Thamara has written across all businesses on Google Maps, not just this one.
Excellent experience from start to finish! Professional & prompt service. Highly recommend!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a week ago
Thank you for the fantastic 5-star review! We’re so pleased to hear that you had an excellent experience with Balanced Garage Doors from start to finish. Providing prompt, professional service and making the entire process smooth and hassle-free is always our goal. Your recommendation means a great deal to our team, and we sincerely appreciate your trust and support. Thank you for choosing Balanced Garage Doors!
Kelly Cure
Rachael Watson3 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Sean was so helpful and wonderful to work with. Balanced Garage Doors does quality work and has exceptional customer service!
Price assessment: Great price
Services: Customer support, General repairs & installation
Response from the owner · a week ago
Thank you for the amazing 5-star review! We’re delighted to hear that Sean was so helpful and made your experience such a positive one. Providing quality workmanship and exceptional customer service is at the heart of everything we do at Balanced Garage Doors. We’re fortunate to have dedicated technicians like Sean representing our company, and we’ll be sure to share your kind words with him. Thank you for trusting our team and for your wonderful support!
Kelly Cure
michael pere12 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Damian was very professional. He
New exactly what he was during,
Finished the job, and cleaned up
After he was done, and removed
Old hardware and took with him.
He was on time to start job and
A perfect gentleman thru out. Would recommend balance any
Time.
Price assessment: Great price
Response from the owner · a week ago
Thank you for the fantastic 5-star review! We’re delighted to hear that Damian provided such a professional experience from start to finish. His punctuality, attention to detail, and commitment to leaving everything clean—including removing the old hardware—are qualities we take great pride in. We’re especially pleased that his knowledge, workmanship, and courteous attitude made such a positive impression. We’ll be sure to share your wonderful compliments with Damian. Thank you for choosing Balanced Garage Doors and for your recommendation!
Kelly Cure
