iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#109 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★714 Google reviews · 24 photos
95%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Balanced Soul Wellness 4.9 out of 5 based on 714 reviews, with the owner responding to 97% of feedback. Customers frequently praise the relaxing atmosphere, friendly staff, reasonable pricing, and services like massages, facials, and injections. Recurring themes highlight punctuality and communication during bookings. However, some lower-rated reviews criticize unexpected billing discrepancies for aesthetic procedures and rigid front desk policies regarding arrival times and payment methods.
Google rating: 4.9 out of 5 from 714 reviews (95% five-star).
Reviews on this page: 715 Google reviews (575 with written comments, 44 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Balanced Soul WellnessMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Balanced Soul Wellness: 83/100 on this factor. Category median: 94.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Balanced Soul Wellness: 75/100 on this factor. Category median: 94.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Balanced Soul Wellness: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Balanced Soul Wellness: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Balanced Soul Wellness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Balanced Soul Wellness: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
715 Google reviews we collected
4.9of 5
5 stars67895%
4 stars101%
3 stars30%
2 stars71%
1 star172%
Praise vs complaints
Phrases our text analysis found in 575 written reviews
96%praise
Praise63796%
Complaints274%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3528%
Reasonable8164%
Overpriced00%
Not sure108%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24337%
Quality & results15323%
Would recommend15123%
Communication518%
Price & value264%
Speed & response233%
Honesty & trust173%
What customers talk about
We read 575 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shannan is a knowledgeable and accommodating injector and I look forward to my visits with her”
“However the front desk/reception service was very unprofessional.”
“Thank you, Deandrea and Gianna, for such a great experience!”
“She was doing those quick tap & swipe movements with her fingers and it just felt rushed and sloppy.”
“Exceeded expectations, 10/10 would recommend to a friend”
“I will never go back here or recommend this place to anyone!”
“She made us feel comfortable and explained the process along the way.”
“The prices are reasonable despite the luxurious feel, with Cherry financing to make it even easier.”
“That was very expensive for something I could have done at home better.”
“…have She’s professional, knowledgeable, and makes my lipo/B12 shots quick and easy every visit\.…”
“Stephanie is a sweet young lady, who’s knowledgeable and fully transparent about the service, transactions and what to expect.”
People customers mention
Wendy38 reviews
Benny25 reviews
Swedish17 reviews
Julia12 reviews
Emma12 reviews
Marco12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Balanced Soul Wellness for 3 kinds of job. Pick one to see what they paid and said.
QadirahLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
From booking my massage to walking through the door, my first experience today was wonderful. I was greeted warmly by Olena with an atmosphere so calming and welcoming. I informed them ahead of time I was running late because of an accident that happened on my route, and they were very understanding and…
Reasonable price
Clarissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I have been to a few different places for aesthetics and injections and this one is by far my favorite. The prices are reasonable despite the luxurious feel, with Cherry financing to make it even easier. The spa is relaxing and the massage chair room is the perfect place to unwind before or after your service.…
Skin treatments
Stephanie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
A true haven of relaxation! Balanced Soul Wellness Spa has thought of every detail, from the calming bamboo decor to the massage chairs while you wait. Everyone on staff was so helpful and kind! Wendy gave me an incredible facial that left my skin glowing, and Shannan made my first Botox experience totally seamless,…
Reasonable priceSkin treatments
SierraLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely amazing & just what my husband and I needed this morning! Thank you so much!
Bambi5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Wonderful experience all around! Staff is very friendly and attentive to your needs. Very relaxing and super clean.
Elena1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a wonderful couples massage yesterday with Deandrea and Gianna! Both ladies were absolutely amazing! They were professional, attentive, and made us feel comfortable and relaxed throughout the entire experience. The atmosphere was peaceful, and the massages were exactly what we needed. We left feeling…
From booking my massage to walking through the door, my first experience today was wonderful. I was greeted warmly by Olena with an atmosphere so calming and welcoming. I informed them ahead of time I was running late because of an accident that happened on my route, and they were very understanding and accommodating which I was truly grateful for. I had an 80 minute Balanced Body Massage by Gaby and it was absolutely amazing!! She hit every single problem area of mine and provided the best massage I could have asked for. I’m recommending Balanced Soul Wellness to everyone I know. Thank you for a great experience
Price assessment: Reasonable price
Clarissa LaGosh4 reviewsiTotal number of Google reviews Clarissa has written across all businesses on Google Maps, not just this one.
I have been to a few different places for aesthetics and injections and this one is by far my favorite. The prices are reasonable despite the luxurious feel, with Cherry financing to make it even easier. The spa is relaxing and the massage chair room is the perfect place to unwind before or after your service. Shannan is a knowledgeable and accommodating injector and I look forward to my visits with her
Services: Skin treatments
Mary Trask5 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Hands down my favorite spa. From the staff, the esthetics, the services, and the overall experience they provide. At first I was sporadically going but I love this place so much that I signed up for a membership. I’ve had a membership now for about a year and have never had a bad experience with anyone, for any service until yesterday.
Young lady by the name of Myia or Miya who I assume is newer because I have never seen her before. She did the retinol lift facial for me and it was so unenjoyable. It’s an upgrade facial that has an up charge and is supposed to be 1 hour and 15 mins long (according to the site). Myia started at 11:40 and was done by 12:23– 43 mins. That’s less than the time you get with the regular facials that do not have up charges. So I feel like I didn’t get what I paid for. But I wasn’t entirely upset about that because I was ready to go long before my session with her ended anyway.
The session wasn’t relaxing and I felt nervous lying there. She was dropping things, I heard a lot of shuffling around with the products and the drawers. There were silent pauses in between her doing things. Nothing was said or explained so I felt like I didn’t know what was going on or what was about to happen.
She was barely massaging the products into my skin. She was doing those quick tap & swipe movements with her fingers and it just felt rushed and sloppy. The exfoliant she used was very gritty and after she applied it, she never fully cleaned it off my face so the entire facial felt somewhat scratchy. What really irritated me was right after she put a warm towel on my face, she put a COLD & WET sheet mask on me without warning. The temperature and texture change made me jump. She just plopped it onto my face, it got all over my lips and in my mouth, and when she started pressing it down, she didn’t realize half of it was over my eye. So it was being pressed it into my eye but I jerked my face away before it got all the way in. She didn’t move or correct it nor did she say anything. She just stopped pressing it, stayed silent and moved on to the next step.
The massaging of the neck and shoulders part was so slow and light that it felt like nothing was happening. Except when she gripped her hands around my neck. That was a bit firm but still uncomfortable because of the position of her hands. And she ended up having to sweep particles off my face at the end with a towel. I realized the pieces were still stuck under my chin and on my neck once I left & got into my car. Which later began itching. This has NEVER happened before with any other retinol treatment. This along with the shiny, gritty face I had on completion left me feeling very unpleased.
I could go on but all in all the entire experience with her was terrible. The other ladies here have set the bar so high for how a spa experience should be and this young lady did not deliver or match up to the level of service the other ladies give. Still love this spa and I will continue to book. Just not with this girl. 1 star for her. Everything else gets 5 stars.
Price assessment: Not sure
Services: Skin treatments
Stephanie L Cahill9 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
A true haven of relaxation! Balanced Soul Wellness Spa has thought of every detail, from the calming bamboo decor to the massage chairs while you wait. Everyone on staff was so helpful and kind! Wendy gave me an incredible facial that left my skin glowing, and Shannan made my first Botox experience totally seamless, comfortable, and low-pressure. High quality, great pricing, and outstanding care—I'll definitely be back!
Price assessment: Reasonable price
Services: Skin treatments
Response from the owner · 4 days ago
Thank you so much Stephanie! So glad that you enjoyed your time with us! Thank you for the lovely review 💕 We hope to see you again soon!!
Sierra McNallLocal Guide · 14 reviewsiTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
We had a wonderful couples massage yesterday with Deandrea and Gianna! Both ladies were absolutely amazing! They were professional, attentive, and made us feel comfortable and relaxed throughout the entire experience. The atmosphere was peaceful, and the massages were exactly what we needed. We left feeling refreshed and relaxed. Thank you, Deandrea and Gianna, for such a great experience! We will definitely be back!
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you Elena! We appreciate your lovely review! So happy to hear that you both enjoyed your time with us! We hope to see you both again soon!
Иван Токмаков4 reviewsiTotal number of Google reviews Иван has written across all businesses on Google Maps, not just this one.
Balanced Soul Wellness is an absolute gem! I treated myself to a Swedish massage, foot scrub, and time in the sauna, and every single part of the experience was incredible. The spa atmosphere is serene, pristine, and instantly relaxing. Joann was my therapist and she was fantastic—she checked in on my preferences, ensured I was comfortable the entire time, and delivered one of the most relaxing massages I’ve ever had. The foot scrub left my feet feeling so soft, and ending with the sauna was the perfect finish. I walked out feeling completely refreshed and stress-free. I will definitely be back to see Joann!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Wow!! Thank you, Crystal for such a kind review! We're so happy to hear that you enjoyed your service with us! We look forward to seeing you again soon!
