Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%65+32.5Reliability 21%72+15.4Momentum 11%47+5.4Track record 10%98+9.8Accountability 7%5+0.4Experts Score= 63Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREBalboa Park
El Cajon, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 30 zoos · 4.8★ from 79,617 Google reviews
Report card
Percentile vs other zoos (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and reliability; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Balboa Park is better than 65% of zoos.B
65
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Balboa Park is better than 72% of zoos.B
72
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Balboa Park is better than —% of zoos.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Balboa Park is better than —% of zoos.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Balboa Park is better than 47% of zoos.C
47
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Balboa Park is better than 98% of zoos.A
98
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Balboa Park is better than 5% of zoos.F
5
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