How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREBallard Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.
Ballard Plumbing Heating & Air Conditioning for a/c system maintenance
Clear ✕All 138 Google reviews tagged “A/C system maintenance” · showing 80
If you are looking to over pay and get scammed than this is the company for you. Warning, this is not the same Ballard from back in the day. That company was bought out. Decided to play dumb to see if this was a legit company to help out an older family member. I knew exactly what was wrong with the unit and knew…
Daryl was very nice.
Bill Ferguson was very knowledgeable and kept me informed on every part of the procedure. Showed me pictures and explained throughly step for step. Very pleased with Ballard Plumbing service so pleased I became a member for future services.
I had an outstanding experience with Kevin the HVAC technician, sent to my home, and the entire company. In the 10 years I've owned my home, this was by far the most thorough inspection and evaluation my A/C system has ever received. He carefully evaluated every part of the system, identified several issues that had…
Bill was exceptional! Very friendly and professional. He explained everything so I could understand his everything step.
Daniel did an excellent job. He spent a great deal of time evaluating and explaining our problems. He showed us photos of his work in progress. There was no pressure just clear facts. We would use Ballard again if Daniel is an example of the quality of the technicians that they hire. I feel cooler already.
Cameron did an outstanding job of explaining what was wrong to me. He is friendly with a great sense of humor. I highly recommend Ballard and Cameron.
I am very skeptical when I need to get service done to my home. Over a year ago I received mail from this company and I was ready to just toss it but something told me to hold on to it. I tucked it in my drawer, AND I AM GLAD I DID!!! NEVER in all my time owning a home and having to call for service have I…
Technicians are very good. They are happy to answer any question and explain things. I was very happy with my tech, very knowledgeable. I'm very impressed with Ballard's people.
Gabe was courteous and efficient. He esplained what he was doing every step of the way.
Art was great! Very knowledgeable and experienced..also very respectful and kind! Thank you Art!
Kevin Rivas serviced my A/C on May 20, 2026. He was professional, friendly and very proficient at his job. He explained what he did and tried to make sure I was informed as to how my A/C unit was operating. Very easy to talk to and to do business with. Excellent experience!
Called for ac tune up. Ac was working just fine prior to service, not so Much the next day.
We had Ballard replace our A/C and furnace a couple years ago and we haven't had any problems at all. Today they serviced our water heater, it definitely needed it. The technician Anthony was great he explained everything he was doing and he was very thorough, checking all the plumbing in the house. Today he…
I’m new customer with this company.But I’m really impressed with the service . Angel came to my house on time , really nice guy , he checked my 2 AC systems and did maintenance for them . He explained thoroughly in details about my AC weaknesses and what I should do for my AC. He did excellent customer service,…
I subscribed to Ballards maintenance program to keep our HVAC system in top working condition and get a 10% discount for any required work. Art has come to the house before and wears a mask when ever in the house, which is much appreciated. He is always welcome!
Cameron Leon was awesome!!! He did beyond our expectations. He is knowledgeable and professional. We will only accept him back for our hearing and ac service and repairs.
I don't know what they did, they only recommended high ticket items that are not needed.
Daniel just came to do AC maintenance. When he finished, I asked him if they did ducting also. He volunteered to go into my attic and look at it. Also, gave me a rough idea of cost. Very professional and respectful! He went that extra mile to provide great customer service! Update! 3/19/23 The Gas Company found…
Cammeron was very polite and helpful
First I called in the evening on Wednesday to make an appointment and they had one available between 8to12am the next day I scheduled that one. In the morning I received a text stating the appointment and who the technician was with his picture attached which I thought was awesome because of all the fraud going on.…
The first time I had someone come over from Ballard to maintenance my unit was Gabe and he was so informative and nice. A year later I got the opportunity to meet Thomas and Kevin from the very second they entered my home they went right to work. Kevin showed me the inside of my unit and explained everything I was…
Gabe was very nice and knowledgeable. He performed a thorough inspection of our AC and Heat unit. And gave us suggestions to improve our system functions and longevity.
Very good job, knowledge, and no pushing on items to buy.
Very good experience. The technician explain the issues that are likely to come up and approximately how much to address them. He was friendly and professional. I would recommend your service.
The technician Johnny was knowledgeable, courteous, on time and friendly. Communicated clearly and with simple words.
Reuben, our technician, was so personable and extremely knowledgeable. We are seniors and he was able to give us A LOT of info that we could understand. (Now maintaining the info is a whole different ball game for us seniors but that’s on us! lol)
Very good experience with Angel. He was here within the time frame, kept us apprised of his progress, and did a great job. Thia is the second time he has serviced our heater/air conditioner and we couldn’t be more satisfied.
Angel did an excellent job in doing the maintenance on my heating and air conditioner unit. He also took his time to explain and answer questions i had.
Extremely impressed with Ballards. Kevin Rivas was very accommodating and helpful. Answered my questions in depth, cared about my concerns, and performed quality work. He was super knowledgeable We have used Ballards before and wouldn’t go anywhere else!
They are always wonderful. Love them. Hard working, considerate, friendly, and knowledgeable. They did everything they could to make sure we were happy with the job they did. Thank you so much guys
Babe was professional and easy to communicate with.
Thank you Daniel! Your Information about my AC unit was very helpful. 🙂
I contacted Ballard on short notice due to a water leak. The repair technician Angel came out and addressed the issue, provided education on the cost, why there was a system failure and homeowner preventative maintenance tips. Very thorough, knowledgeable and willing to educate me on my systems. I will definitely reach back out down the line for future.
I’m so impressed with the services I received today on a check and tuneup of my HVAC system. Technician Johnny, was professional, friendly, and overall attention to details and his expertise and recommendations were amazing. I will use this company for any services I may need in the future.
Gabriel came on scheduled time for AC tune up. He is very nice, respectful and professional. He explained every detail and was very thorough with the AC system unit. He suggested us what we need for maintenance. He wasn't pushy to sell us anything. Thank you Gabriel.
David , was awesome he was polite and went straight to work and did all he can do to find the problem
Excellent service, very friendly and learned so much useful information.
Daniel was great ! Knowledgeable answered all my questions, Courteous polite and professional. Did an excellent job
Daniel was very helpful and provided excellent customer service.
Gabriel, did an excellent job and gave me plenty of good info to look into. Excellent Worker, thanks Gabriel
Good service. Explain to me what he did and gave me advice for the future
Prompt and friendly service.
Kevin Rivas he did wonderful job!!and very good service
Our service rep Marcus was exceptional. Thorough, knowledgeable and carefully explained everything that he did to our A/C.
After using a different HVAC company for 15 years, their pricing had gotten a little high so I called Ballard to do my annual A/C maintenance. They were very reasonably priced and provided excellent and professional service. They will be my new HVAC contractor.
Your employee Angel was very professional and competent. He informed me of some needed preventive maintenance, and was able to do it on the spot. He even worked thru his lunch hour in order to complete the job. Please give him a raise and make him general manager by next week. A. Arteaga
After being recommended by 2 friends, we had Ballard service our A/C last Spring. Now in the hottest summer ever, we began hearing disturbing sounds from the system and had a tech , Angel, come out today. He was friendly, efficient and after examining and tweaking the system he did not hustle us for unneeded…
Showed up on time and did a great job clearing the plug in the pipes. Very personable. Got the job done quickly and efficiently. Thank you!
I have been extremely satisfied over many years with Ballard's plumbing, heating, and air conditioning services. Outstanding service in every way. Really care about the customer and the customer's needs. High quality products. Trustworthy.
The technician was good he explained everything in Detail.
The technician came and replaced the part that we thought was not working and just left. He did check to see if the house was cool. He didn’t care. Just changed the part and left. My air was not working and had to call someone else. I will never do business with you guys again.
Very professional and courteous!
Have been using Ballard for years. Plumbing, and ac/heat. They are always professional polite on time and do t sell you stuff you don’t need.
I have never had a bad technician with this service. They are polite, easy to work with, and very good at their jobs. 10 out 10 recommend
All of the Ballard technicians, from the AC guys to the plumbing crew, are all professional and do a great job explaining what they are doing and why. They are also transparent with pricing so there are no surprises when the bill arrives.
I had an emergency outage of my air-conditioning unit and they got a technician to me in just over 2 hrs. and he was able to find what was wrong, explain it and fix it quickly
Daniel was courteous and explained in detail what we should do. He listed out several choices and made the initial necessary changes to our system.
Service was provided by Daniel. He was very knowledgeable and explained everything that he was doing.
Seems well done
Great service.
Courteous, professional, and on time. I always call Ballard.
Excellent service from not only the service technician, but the office staff!!
My Technician, Daniel, was very professional and thorough.
Great service. Very professional. Friendly and easy to talk with and they answer all questions.
Very prompt, professional and polite.
Great friendly knowledgeable staff
A/C system maintenance plus tips to improve longevity.
Ballard is the best. We have used them for years and I can’t say enough good things about them. They get the job done, they get it done right and they have excellent customer service. I have never had a problem with them and they come right away. I highly recommend them for all services that they provide.
Great techs fast and get the job done right the 1st time . Lou Barraza
Well I thought I could get My AC checked before summer. Daniel came out I had one of those half off service cards. After some confusion I learned you can't ck AC in cold temperatures @ I didn't have heater issues. He was so nice. Didn't charge for coming out.
Friendly professional and time efficient central a/c & heating maintenance.
Long over due review - Ballard has an amazing team of professionals and their customer service is exemplary. I want to say a BIG thank you to Art and Ryan for taking the time to trouble shoot and diagnose what I thought was just an issue with my AC unit, they went above and beyond to ensure my unit was working…
Daniel was very professional, polite and friendly. He answered all our questions and provided honest answers. Gave us tips on how to keep our systems running healthy. Will definitely use Ballard again!
Tech was very knowledgeable knew what needed to be done also had excellent customer skills
Daniel was one time, very knowledgeable, excellent service. While doing our routine maintenance on our air conditioner he found a problem that we would never have known was an issue. Highly recommended Ballard for your AC system repair and maintenance.
The rep, Ryan, was punctual, professional, friendly, neat, and very knowledgeable. Great company too. They follow best practices and their work ethic is second to none. I will hire no other company ever for my a/c needs.
Air Condition, came out and replaced. when they come to house they go right to work, will use again and recommend
Daniel was our maintenance technician he was great! Awesome customer service and very professional
Daniel was a pleasure to work with. I will be scheduling the recommended services soon. Thank you
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 327 | $19–$176 |
| HVAC system repair | 232 | $83–$1.2k |
| Plumbing pipe repair | 197 | $317–$1.2k |
| A/C system maintenance | 136 | $27–$529 |
| Plumbing leak detection | 132 | $122–$593 |
| Installation | 130 | $680–$1.6k |
| Drain cleaning | 113 | $57–$655 |
| A/C system repair | 68 | $202–$998 |