How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREBallard Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.
Ballard Plumbing Heating & Air Conditioning for a/c system repair
Clear ✕All 68 Google reviews tagged “A/C system repair” · showing 60
Great service and great customer service. Would call again if I need help with my AC! Cameron was amazing at explaining everything!
Daniel the service representative was on time and did an outstanding job with the service. He reviewed with me the condition of my units and recommended what I could do to keep the units run better in the future. He also communicated any potential problems that could happen in the future based on the age of the units.
The gentleman was knowledgeable, efficient, and offered alternatives when I advised him I would not be able to purchase an entire system today; mine is 22 years old. He was able to obtain the part necessary to get it running today, and scheduled a future date to discuss replacement of the entire system. I am ever…
Very professional service from Ballard Plumbing. They responded quickly to my broken pipe problem and helped me understand what happened. Manuel was very patient with our questions. I recommend Ballard for anyone with plumbing needs.
Bill was exceptional! Very friendly and professional. He explained everything so I could understand his everything step.
Fantastic all the way around. Professional, on time, and didn’t leave until the system was up and running perfectly. Bravo, guys!!!!
Kevin did an amazing job he was very courteous and explained what he was doing throughout the entire process.
I am very pleased with service provided by Angel on my ac unit. He was very professional, friendly and informative during the repair. After asking questions about maintaining my unit, he made recommendations as well as other services that Ballard provides without any “high pressure sales” pitch. I would definitely recommend.
He arrived on time, and because of his prior work on the system, was quick at zeroing in on the problem. He didn't shrink from the hard work he had to do. I felt confident of his skills, and the system is now working beautifully.
I subscribed to Ballards maintenance program to keep our HVAC system in top working condition and get a 10% discount for any required work. Art has come to the house before and wears a mask when ever in the house, which is much appreciated. He is always welcome!
First I called in the evening on Wednesday to make an appointment and they had one available between 8to12am the next day I scheduled that one. In the morning I received a text stating the appointment and who the technician was with his picture attached which I thought was awesome because of all the fraud going on.…
The job was done well was a little disappointed that he didn’t cover up the hole. I had already exposed it, trying to save money, but after the repair is still open.
Professional people who get right to work and explain what needs to be done and the price for parts/labor. Very experienced staff.
Chris and Jackson were very efficient and did an excellent job!
Showed up on time and did a great job clearing the plug in the pipes. Very personable. Got the job done quickly and efficiently. Thank you!
Heat and air system installation
Awesome service Thanks
I have used Ballard's for over 30 years. I would not call any other company as long as they are a business.
I have dealt with Ballard for many years. I find them to be very honest and dependable. I would not call anyone but Ballard to service my HVAC. I know I can trust them.
Wow! I’m totally impressed!! Thomas took care of my problem. Sent technician Jose to check my ac after hours. I’m not disappointed at all. Thanks so much !! María Aldrete
All of the Ballard technicians, from the AC guys to the plumbing crew, are all professional and do a great job explaining what they are doing and why. They are also transparent with pricing so there are no surprises when the bill arrives.
From Angel to Ryan and crew they did a fantastic job. My AC installation was not an easy job as my home was built in 1910. They had to do some additional work to have access to complete the installation. Thomas from their office was really helpful too. I would feel comfortable recommending them. I called for…
I had an emergency outage of my air-conditioning unit and they got a technician to me in just over 2 hrs. and he was able to find what was wrong, explain it and fix it quickly
Very good job done. Friendly
I I have used this company for over thirty years and Have never been disappointed. Today they rushed out and fixed a plumbing problem, so I would have one less thing to worry about as I start chemo.
All professionals from receptionist to techs, AC installers even the owner was nice. The worker that arrived first to clean ducts was here from beginning to end working nonstop. I didn't see him take a break. I like how everything was explained so that we understood. I got a new AC installed. It's working great. I…
Google really awesome you took care? Of the business and gave us a good rate US get all tens.
Great service! I've used Ballard's several times over the years. Daniel was the best, both Friendly and Professional!
Great service. Very professional. Friendly and easy to talk with and they answer all questions.
Very prompt, professional and polite.
Water heater
Ryan was amazing!!! He took care of our system quickly and efficiently!!! So professional and helpful in regard to services required moving forward!! I can’t imagine EVER using anyone else!!! ⭐️⭐️⭐️⭐️⭐️
Ballard is the best. We have used them for years and I can’t say enough good things about them. They get the job done, they get it done right and they have excellent customer service. I have never had a problem with them and they come right away. I highly recommend them for all services that they provide.
All the technicians who worked in replacing our AC system were very professionals
The owners have always been great to our family. Technician Daniel did a great job today. Polite and fixed the problem within minutes.
The service technicians were all very professional. Ballard installed a new AC unit and I am very pleased with service and also the price. At a time when everything is increasing price, Ballard honored the price that they gave me last year. I was able to get the system because of that. Satisfied customer.
Ryan showed me the main problem and explained further the reason why it happened. He seemed very honest and knowledgeable. He gave me every detail of it and I also learned a lot from him. I had Ballard serviced my home as they got good reviews and this was only my first time, however I am already impressed and I…
Daniel was our maintenance technician he was great! Awesome customer service and very professional
Angel was wonderful. Professional, kind,and explained everything. Would deal (and recommend) Ballard any day.
Tech Angel was Amazing! Angels customer service was exceptional 2nd to none! Angel was very polite, honest, and knowledgeable. Angel provided options and alternatives to our issues with our AC system; did NOT give us the run around. Highly recommend Ballard as a whole for AC needs and would personally ask for Angel…
Angel showed up within the given window (loved having a heads up text introducing him) and was able to quickly diagnose the issue. Motor was replaced quickly and our house was cooling down very quickly!
Angel was courteous and on time. He was very professional and knew a lot about the problem. He was able to find a solution very quickly. Ballard's prices are reasonable.
On time and quick
Daniel did a super job in cleaning and servicing my AC unit I will recommend your company and Daniel to my friends in the future.
Been using Ballard since I bought in Chapman Heights. They've always been great to work with.
Excellent service. Angel was on time. He was professional, knowledgeable and friendly. He described everything he would be doing and explained how it would work. Once again Ballard's came to my rescue! I always recommend them to my friends.
I was having issues with my AC system so I called Ballard to send out a tech. Angel showed up on time and performed the recommended repairs fast. Would definitely recommend Angel as he was very professional and on time.
Its our second time using their service and another efficient staff that went and fixed our AC.
We had our air conditioner replaced by them in 2008. Yearly we use their maintenance service and the air conditioner has performed wonderfully. Recently it needed some maintenance we called them out. they were prompt and thorough. With service like this I'm sure it will last many more years .. Our service man was Daniel and he did a wonderful job.
Ballard came to asssit with some plumbing needs. Angel was professional, timely and did excellent work. We highly recommend Ballard for your plumbing needs.
Very professional. Knew is stuff and did not try to sell stuff we did not need.
Great response time called at 8 AM when they opened. Had the repairs done before 12PM same day!
Angel was thorough and conscientious. Ballard's was able to assist me quickly.
Very good service, technician replaced our parts on our ac in a timely manner.
I wish I could give more stars. A few scorching summers ago, my AC unit was not performing very well. I had several disappointing experiences with different companies in the area, each giving appointments weeks out, and they just made things worse, on top of charging me. My AC was no longer working at all. I…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 327 | $19–$176 |
| HVAC system repair | 232 | $83–$1.2k |
| Plumbing pipe repair | 197 | $317–$1.2k |
| A/C system maintenance | 136 | $27–$529 |
| Plumbing leak detection | 132 | $122–$593 |
| Installation | 130 | $680–$1.6k |
| Drain cleaning | 113 | $57–$655 |
| A/C system repair | 68 | $202–$998 |