Experts Reviews · Company report
Ballard Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Ballard Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ballard Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 90% of water softener repair.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ballard Plumbing Heating & Air Conditioning is better than 98% of water softener repair.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 69% of water softener repair.B
69

Reviews for your job

Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.

Ballard Plumbing Heating & Air Conditioning for HVAC duct & vent installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.71%

All 19 Google reviews tagged “HVAC duct & vent installation”

Jacqueline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Nick did an excellent job. He was quick and accommodating. He explained things as he worked and provided me with pictures of the finished project.

Paid $2,000+Reasonable priceHVAC duct & vent installationA/C filter replacementHeating system maintenance
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We were very happy with the professionalism and thorough work of both Ivan and Jesus! Both those guys are great at their job and great at explaining things. The only thing I’m not too sure about is the amount of money we paid to have everything replaced, my further research shows that our price is at the very…

Paid $2,000+OverpricedHeating system installationInstall thermostatHVAC duct & vent installation
Gregory4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had Daniel & Gilbert come out and replace all air ducts in attic 2 story 3,ooo Sq foot home in 5.5 hours ,very clean job they removed old out dated air ducts they did a professional job. We are original home owners, the air has never been this cold upstairs, .Daniel and Gilbert a very valuable team for Ballard's. 10 stars across the board

Paid $2,000+Reasonable priceHVAC system maintenanceHVAC duct & vent installation
JeffLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic all the way around. Professional, on time, and didn’t leave until the system was up and running perfectly. Bravo, guys!!!!

Paid $2,000+Reasonable priceHVAC system repairA/C system repairInstallation
LavondaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome professional and friendly had the install completed right on time for when estimated completion

HVAC duct & vent installationThermostat installation
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our technician, Daniel, was professional, friendly and informative. We appreciate the good service. I'm really glad we went with Ballard as it's a locally owned family business and has been in operation for 70 years or so. Their prices are competitive (your not paying for any expensive marketing) and their customer service is top notch.

Paid $2,000+Reasonable priceHeating system installationHVAC duct & vent installation
Raymond5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very satisfied with services and Daniel was very observant and found the problem we had with our A/C and ordered parts needed. Explained everything and gave options so we would like for him to return and complete the Installation of new parts thx

Customer photo from Raymond's reviewCustomer photo from Raymond's reviewCustomer photo from Raymond's review
Paid $1,000+OverpricedHVAC duct & vent installation
Joann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Gabe was professional , informative & very knowledgeable … got our AC checked out & updated. Signed up for yearly service for AC, heater & water tank maintenance… I would highly recommend this family owned business!

Paid $1,000+Reasonable priceHeating system installationInstall thermostatHVAC duct & vent installation
Leticia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It was a sudden emergency water leaking into the stair way. Ballard team diagnosed problem quickly. Any fixing would be expensive and short lived. Old HVAC was 20+ yo. We decided to replace it. We got a loaner ac for my dad’s room while the work was done. Work was fast, they cleaned up after themselves every day.…

Paid $1,000+Not sureHeating system installationInstall thermostatHVAC duct & vent installation
David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ballards did an awesome job, needed some plumbing done, and as usual the work was completed timely, and efficient and the plumber Dalyn was super helpful, friendly, and explained everything in detail. Thank you.

CleaningPlumbing pipe repairHVAC duct & vent installation
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ryan and this team showed up on time and all together. We walked the installation and then they all went to work. Ryan pointed out a couple things that were not correct from a past install with a different company. Ryan could have taken short cuts and left it but Ryan and his team went over and beyond to fix their…

A/C system dismantlementA/C filter replacementInstall AC+ Responsiveness+ Punctuality+ Quality
Ronald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great price and excellent installation and service.

A/C filter replacementInstall ACHVAC duct & vent installation+ Quality+ Professionalism+ Value
Ernie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service. Installers were very professional. Answered all questions asked. Would recommend any time.

HVAC duct & vent installationInstallation+ Punctuality+ Quality+ Professionalism
Danielle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ballard was quick, a great value and easy to work with, thank you Team Ballard!

Install ACHVAC duct & vent installationHeating system installation+ Value
Deana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $2,000+Not sureInstallationHeating system installationHVAC duct & vent installation
Baby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent installationHeating system installationInstall thermostat+ Punctuality+ Quality+ Professionalism
PierreLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent installation
Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install ACHVAC duct & vent installationInstall thermostat+ Quality+ Professionalism
wendyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality

Price

$216-51% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 52%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance327$19–$176
HVAC system repair232$83–$1.2k
Plumbing pipe repair197$317–$1.2k
A/C system maintenance136$27–$529
Plumbing leak detection132$122–$593
Installation130$680–$1.6k
Drain cleaning113$57–$655
A/C system repair68$202–$998

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