How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREBallard Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.
Ballard Plumbing Heating & Air Conditioning for HVAC system maintenance
Clear ✕All 332 Google reviews tagged “HVAC system maintenance” · showing 40
Art is the best. He explains everything so you know exactly what he's doing and why. He was on time, as usual, and really very professional.
Angel did a good job of checking over my HVAC system and explaining what was wrong with the condenser. I recommend him.
Amazing up keep to my 1 year old a/c system always professional
Excellent customer service
Daryl was very nice.
Showed me the problems with my AC and heating unit then he went and showed me three different types of repairs we can do and he did a great job
Very nice and fast he went straight to the point and started working.
Clean, thorough, comprehensive, knowledgeable, affordable.
Bill came out to do our HVAC maintenance and was on time, knowledgeable, and friendly. We have been using Ballard for decades. We like it because it is a local, family owned business, with ties to our community.
Kevin took the time to explain how my system works and what needed to be done to correct any issues. Personable and friendly.
Gabe was great! He was very professional and thorough. He explained everything and made me feel confident
My family and I look for good customer service, honest and trustworthy and we got both with angel
Very courteous and honest person.
Marcus was just excellent and very informative and professional. Thanks to him my A/C is working now
Kevin was thorough in his explanation of the HVAC system. Hope the leaks are sealed and that our functioning AC works well. Thanks Kevin.
Our service technician provided a comprehensive summary of the service and his findings. He had a professional and approachable demeanore.
Prompt, professional, excellent service!
Really great to have Marcus present himself as respectful, courteous, professional. He fully explained the ins n outs of the entirety ok Ballards services. Grateful to be the lucky homeowner to get his services. He was a blessing to us and I wish him and the Ballard company the best of good fortune which in my…
Great service. Very courteous and willing to answer questions and explain any work done.
It was a good install, we only had one problem with the switch, but it was taken of right away. It's so nice to have our system working again.
Very professional so helpful words fall short to describe our experience. Art our technician was an incredible person who went far & beyond to solve our matter. Truly recommend “Ballard!” :)
Angel was competent, helpful, informative, and friendly. He got my AC going and I learned a lot!!
I had an outstanding experience with Kevin the HVAC technician, sent to my home, and the entire company. In the 10 years I've owned my home, this was by far the most thorough inspection and evaluation my A/C system has ever received. He carefully evaluated every part of the system, identified several issues that had…
Kevin’s work was very thorough and detailed. Not only did he show me photos of all the inspections and work he completed, but also answered all my questions. It was very obvious, through his work and interactions, that he has outstanding job pride. You are in great hands with Kevin and Ballard!
Will highly recommend Bill to come to your house for requested service.Very pleasant,friendly & most of all very professional and knows his job.He explained & provided knowlegeable informations.He did excellent job with our old AC.Thank you Ballard for sending him over
I was very impressed with Gaberal, he was very informative. Very good at what he checked out and provided pictures.
Daniel the service representative was on time and did an outstanding job with the service. He reviewed with me the condition of my units and recommended what I could do to keep the units run better in the future. He also communicated any potential problems that could happen in the future based on the age of the units.
Two Ballard specialists completely removed and replaced existing A/C, heater in one working day. Work quality is outstanding. The team was very professional and worked well together and kept us informed during the day. They removed all of the old equipment and trained us how to operate the new system.
We had Daniel & Gilbert come out and replace all air ducts in attic 2 story 3,ooo Sq foot home in 5.5 hours ,very clean job they removed old out dated air ducts they did a professional job. We are original home owners, the air has never been this cold upstairs, .Daniel and Gilbert a very valuable team for Ballard's. 10 stars across the board
Knowledgeable and professional
I like how he came out and understood. Everything about my concerns. It was great customer service. Gabriel was the one that helped me.
Jordan was vary focused and friendly.
Kevin was very informative and knowledgeable. He took time to explain process step by step. He was very professional and thorough.
Great work, Cameron is an asset to your company, very knowledgeable and is a very professional person, thank you for your service
I would like to say that he was amazing very well professional I would definitely recommend him again
He was very profecional and polite 👍
I really enjoyed my technician Cameron. I felt very comfortable with the services he gave me. Very honest and professional. Happy I made the phone called to Ballard Plumbing company. Very Happy.
Bill inspected our entire HVAC system and showed me detailed photos of the issues needing attention. He didn't try to sell me anything, just gave an appraisal of the current condition of our system. Bill took the time to address all of my questions and left me with a thorough impression of his expertise. It's…
Gabriel showed up exactly on time. Answered all our questions. Very thorough and detailed with the whole process of cleaning our A/C unit. Took good care of us! Already feel like he's one of the family. Big Thank You Gabriel!
Bill was on time and very respectful he cleaned up after himself and i have great feelings about calling Ballard for future service
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 327 | $19–$176 |
| HVAC system repair | 232 | $83–$1.2k |
| Plumbing pipe repair | 197 | $317–$1.2k |
| A/C system maintenance | 136 | $27–$529 |
| Plumbing leak detection | 132 | $122–$593 |
| Installation | 130 | $680–$1.6k |
| Drain cleaning | 113 | $57–$655 |
| A/C system repair | 68 | $202–$998 |
