How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREBallard Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.
Ballard Plumbing Heating & Air Conditioning for install AC
Clear ✕All 64 Google reviews tagged “Install AC” · showing 40
The guys from Ballard were very professional and courteous. They were prompt and have great customer service. I would recommend them for your HVAC needs.
We were very happy with the professionalism and thorough work of both Ivan and Jesus! Both those guys are great at their job and great at explaining things. The only thing I’m not too sure about is the amount of money we paid to have everything replaced, my further research shows that our price is at the very…
I felt that the employees representing this company are first class. They are polite. They are clean. They are professional. They have great communication skills. This is my second unit I have purchased in less than a year from this company and I am very happy. As a retired contractor I find I am very discerning…
Two Ballard specialists completely removed and replaced existing A/C, heater in one working day. Work quality is outstanding. The team was very professional and worked well together and kept us informed during the day. They removed all of the old equipment and trained us how to operate the new system.
Fantastic all the way around. Professional, on time, and didn’t leave until the system was up and running perfectly. Bravo, guys!!!!
Everyone was professional and knowledgeable. They did a great job explaining everything to me. We had new HVAC installed and it was done in 1 day. They respected my property and it looks great!
Experience with Jesse was excellent-answered all my concerns with knowledge and experience-satisfaction in all aspects of my expectations of my A/C installation satisfied returning customer
Very professional and respectful young men for the installation of my air conditioner
Juan and Jesse did a great job on the AC installation. They arrived early within the scheduled window of arrival, and they texted an updated eta about a half hour before arriving. They were friendly and willing to explain their procedures along the way. They had a high regard for safety and cleanliness, putting…
My family has used this company since it was a kid and I am happy to use them and recommend them now as an adult. They can handle everything and you always know you can trust them! Grateful for their professionalism and expertise!!!
Daniel serviced my HVAC unit. He’s marvelous. He found a faulty part that he replaced. He showed me the instrument readings and the new part doubled the efficiency on my unit. I’m really pleased with him and with Ballard. Eric was my tech. He did a wonderful job clearing my toilet and installing a be garbage…
They made the painful experience of having to replace our HVAC system very efficient and professional. They took the time to show and explain to us the problems and offered solutions. They not only replaced the whole system, but added safety features that we didn't have before. It was an absolute pleasure working…
Great work and very efficient and helpful explained everything.
Gabe was professional , informative & very knowledgeable … got our AC checked out & updated. Signed up for yearly service for AC, heater & water tank maintenance… I would highly recommend this family owned business!
Did a great job. Very professional and meticulous.
Great service! Called about the air conditioning not cooling. They came out on a Friday and determined it needed to be replaced as it was the original unit in the house built in 1994. Came back on Monday morning and installed the new unit and were finished by noon. Very friendly and knowledgeable technicians. I will definitely use them again.
I like Brent he’s funny easy going I felt comfortable with him. He didn’t make me feel pressured into signing anything. If I didn’t understand something he explained it very well. I met Jose he took his time and made sure everything was done neat clean and professional. I don’t think he ment to work as late as he…
It was a sudden emergency water leaking into the stair way. Ballard team diagnosed problem quickly. Any fixing would be expensive and short lived. Old HVAC was 20+ yo. We decided to replace it. We got a loaner ac for my dad’s room while the work was done. Work was fast, they cleaned up after themselves every day.…
Ivan and Jesus were professional, flexible, friendly, knowledgeable, arrived early, and were respectful of my home and pets, I couldn’t have had a better team! I have used Ballard for over twenty years and have never been disappointed by the service or the product. Always happy to support a local business in my…
Thank you Ballards, we appreciate Jordan always doing such a great job taking care of all our plumbing needs from water heater replacements, to fixing toilets to complete house filtration systems at all 3 of our houses!!
I have been extremely satisfied over many years with Ballard's plumbing, heating, and air conditioning services. Outstanding service in every way. Really care about the customer and the customer's needs. High quality products. Trustworthy.
Heat and air system installation
From the beginning Art was not only prompt but early. He was very clear in his explanations & followed thru as agreed upon. The workers were very considerate & patient with me & our new system works amazingly.
I was impressed by how quickly they sent out a technician, he was at my home within the hour.
We have used Ballard for a few years since buying our house and my parents used them for years. They are fantastic! Easy to schedule appointments, professional and helpful. We bought a new ac unit and got it installed though them, they have fixed plumbing issues we’ve had, and they cleaned out our dryer air…
The Technicians came on Time and were courteous. They diligently worked quietly & with care on the surroundings. After Care / Clean up was reasonably fair.
From Angel to Ryan and crew they did a fantastic job. My AC installation was not an easy job as my home was built in 1910. They had to do some additional work to have access to complete the installation. Thomas from their office was really helpful too. I would feel comfortable recommending them. I called for…
All professionals from receptionist to techs, AC installers even the owner was nice. The worker that arrived first to clean ducts was here from beginning to end working nonstop. I didn't see him take a break. I like how everything was explained so that we understood. I got a new AC installed. It's working great. I…
Excellent service ..previously I had my ac/heat system replaced by them..The employees are efficient,polite, proffesional.. This time I had a pipe leaking at bottom of toliet.. Elijah had a new pipe on in 15 min..very polite and proffesional... A little pricey $245.00 My appt. time quoted was between 1 and…
Ballard is the best. We have used them for years and I can’t say enough good things about them. They get the job done, they get it done right and they have excellent customer service. I have never had a problem with them and they come right away. I highly recommend them for all services that they provide.
Long over due review - Ballard has an amazing team of professionals and their customer service is exemplary. I want to say a BIG thank you to Art and Ryan for taking the time to trouble shoot and diagnose what I thought was just an issue with my AC unit, they went above and beyond to ensure my unit was working…
Ryan and this team showed up on time and all together. We walked the installation and then they all went to work. Ryan pointed out a couple things that were not correct from a past install with a different company. Ryan could have taken short cuts and left it but Ryan and his team went over and beyond to fix their…
The employees were professional and answered questions. They were punctual and did very neat work.
Art did an excellent job repairing my a/c.
These gentlemen were prompt, smart and honest. I appreciate their diligence and work ethic.
Art was great. Spoke with him last week and they put it in today. Awesome!
Great company! Recommend!
Great price and excellent installation and service.
I have had excellent service from the Ballard staff for 12 years now. Today they installed a whole new ac/heating unit in 3 hours from start to finish. Over the years, they have fixed my plumbing issues, installed a water heater, and I’ve always received same day service. I highly recommend this business. Thank you,…
Every experience I’ve had with Ballard’s has always been very professional! Thank you Ballard’s!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 327 | $19–$176 |
| HVAC system repair | 232 | $83–$1.2k |
| Plumbing pipe repair | 197 | $317–$1.2k |
| A/C system maintenance | 136 | $27–$529 |
| Plumbing leak detection | 132 | $122–$593 |
| Installation | 130 | $680–$1.6k |
| Drain cleaning | 113 | $57–$655 |
| A/C system repair | 68 | $202–$998 |