Experts Reviews · Company report
Ballard Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Ballard Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ballard Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 90% of water softener repair.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ballard Plumbing Heating & Air Conditioning is better than 98% of water softener repair.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 69% of water softener repair.B
69

Reviews for your job

Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.

Ballard Plumbing Heating & Air Conditioning for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 29 Google reviews tagged “Install thermostat” · showing 20

Korey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guys from Ballard were very professional and courteous. They were prompt and have great customer service. I would recommend them for your HVAC needs.

Paid $2,000+Not sureInstallationInstall thermostatInstall AC
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We were very happy with the professionalism and thorough work of both Ivan and Jesus! Both those guys are great at their job and great at explaining things. The only thing I’m not too sure about is the amount of money we paid to have everything replaced, my further research shows that our price is at the very…

Paid $2,000+OverpricedHeating system installationInstall thermostatHVAC duct & vent installation
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Two Ballard specialists completely removed and replaced existing A/C, heater in one working day. Work quality is outstanding. The team was very professional and worked well together and kept us informed during the day. They removed all of the old equipment and trained us how to operate the new system.

Paid $2,000+Reasonable priceHVAC system maintenanceHeating system installationInstall thermostat
ManuelLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Technicians are very good. They are happy to answer any question and explain things. I was very happy with my tech, very knowledgeable. I'm very impressed with Ballard's people.

Paid $1–200Reasonable pricePlumbing leak detectionHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Professionalism
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Ballards continues to be our go-to for both plumbing and HVAC. Wanted to replace our thermostat with one that was easier to use. Daniel switched it out and I’m checking the heater, found an error code which he repaired. Daniel was great and Ballards is always responsive and efficient.

Paid $300–400Reasonable priceInstall thermostat
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

They made the painful experience of having to replace our HVAC system very efficient and professional. They took the time to show and explain to us the problems and offered solutions. They not only replaced the whole system, but added safety features that we didn't have before. It was an absolute pleasure working…

Install ACInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
Angel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

HVAC Technician Kevin Rivas was dus I watched to my home. He was very informative, professional, and courteous. He took the time to explain everything as well as arrived on time. Out of all of the previous GVAC companies I've dealt with in the past, Kevin made Ballard Plumbing stand out in the most positive light imaginable. Thank you, Kevin!!

Paid $1,000+Reasonable priceHeating system repairInstall thermostatThermostat repair
Joann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Gabe was professional , informative & very knowledgeable … got our AC checked out & updated. Signed up for yearly service for AC, heater & water tank maintenance… I would highly recommend this family owned business!

Paid $1,000+Reasonable priceHeating system installationInstall thermostatHVAC duct & vent installation
Cesar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Did a great job. Very professional and meticulous.

Paid $1,000+Plumbing leak detectionInstall ACHeating system installation+ Responsiveness+ Punctuality+ Professionalism
Leticia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It was a sudden emergency water leaking into the stair way. Ballard team diagnosed problem quickly. Any fixing would be expensive and short lived. Old HVAC was 20+ yo. We decided to replace it. We got a loaner ac for my dad’s room while the work was done. Work was fast, they cleaned up after themselves every day.…

Paid $1,000+Not sureHeating system installationInstall thermostatHVAC duct & vent installation
Lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent experience! Kevin is very personable & knowledgeable. Very pleased with choosing Ballard for our HVAC needs.

Paid $300–400Reasonable priceInstall thermostatThermostat repair
Christie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been extremely satisfied over many years with Ballard's plumbing, heating, and air conditioning services. Outstanding service in every way. Really care about the customer and the customer's needs. High quality products. Trustworthy.

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Don6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ballards came out to service our 2 a/c units and found one of the thermostats wasn’t working. They replaced it and got the first unit working again. The next day they returned to trouble shoot the second unit and found that no power was getting to the unit. They also determined there was no power at the breaker, so…

Install thermostat+ Responsiveness+ Punctuality+ Quality
Eileen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From the beginning Art was not only prompt but early. He was very clear in his explanations & followed thru as agreed upon. The workers were very considerate & patient with me & our new system works amazingly.

A/C filter replacementInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Ballard for a few years since buying our house and my parents used them for years. They are fantastic! Easy to schedule appointments, professional and helpful. We bought a new ac unit and got it installed though them, they have fixed plumbing issues we’ve had, and they cleaned out our dryer air…

CleaningHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service tech that came to our house , Daniel was extremely well mannered and very knowledgeable Covered all options and got to the cause of our problem. It turned out to be our thermostat needed replacing. I would definitely recommend this company to all friends and relatives. They've been in business a long…

Install thermostatThermostat installation
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ballard is the best. We have used them for years and I can’t say enough good things about them. They get the job done, they get it done right and they have excellent customer service. I have never had a problem with them and they come right away. I highly recommend them for all services that they provide.

A/C system maintenanceA/C filter replacementPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Rhonda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

[Update: Angel from Ballard's just came out and got my heat working. I appreciated that he explained things to me and treated me with respect that we should all give our customers/clients. I always call Ballard's when I need HVAC help.] My thermostat went out in the middle of the night, so I was looking at Christmas…

Install thermostat+ Responsiveness+ Punctuality+ Quality
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Long over due review - Ballard has an amazing team of professionals and their customer service is exemplary. I want to say a BIG thank you to Art and Ryan for taking the time to trouble shoot and diagnose what I thought was just an issue with my AC unit, they went above and beyond to ensure my unit was working…

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
AnelLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These gentlemen were prompt, smart and honest. I appreciate their diligence and work ethic.

A/C system maintenanceInstall ACInstall thermostat+ Responsiveness+ Punctuality+ Quality

Show more install thermostat reviews (9 more) →

Price

$216-51% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 52%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance327$19–$176
HVAC system repair232$83–$1.2k
Plumbing pipe repair197$317–$1.2k
A/C system maintenance136$27–$529
Plumbing leak detection132$122–$593
Installation130$680–$1.6k
Drain cleaning113$57–$655
A/C system repair68$202–$998

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