How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREBallard Plumbing Heating & Air Conditioning
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.
Ballard Plumbing Heating & Air Conditioning for installation
Clear ✕All 131 Google reviews tagged “Installation”
Kitchen faucet replacement and leak under kitchen sink. Darryl VanDyke was very professional and courteous. Excellent job.
Professional and courteous technician. On time arrival and affordable pricing. Darryl is amazing. Not our first experience with him. He always remembers us. The "best" plumber ever. Worked diligently & left the work area clean.
The guys from Ballard were very professional and courteous. They were prompt and have great customer service. I would recommend them for your HVAC needs.
Anthony was very respectful and he cleaned up extremely well after the repairs. He also sent before and after pictures of the repairs.
Jesse is awesome. He gets in and gets the job done. He’s honest and tells you what needs to be done.
Both Jesse & Nathan were very polite and respectful. Jesse covered indoor flooring around & near new HVAC system installation. Installation was done smoothly & efficiently. The new system appears to be very quiet. When my old air-conditioner quit, I called Ballard and they sent a technician out same evening even…
Ballard has been our plumber for almost 14 years! This time they replaced our water heater. Darryl was an amazing plumber! He assessed and tried several different things to fix it before recommending a replacement. He did a great job! He was quick and we were grateful he was able to get it all done on a Saturday.
Fantastic all the way around. Professional, on time, and didn’t leave until the system was up and running perfectly. Bravo, guys!!!!
Kevin did an amazing job he was very courteous and explained what he was doing throughout the entire process.
Very knowledgeable technician. Plus, Angel the Tech has a pleasant personality. I'm going to request him in the future.
Installed new water heater. Marcus was very professional , excellent customer services he provided !
Sergio Garcia did a fantastic job. Mathew assisted. I had a new Ballard White hot water heater installed. Sergio inspected my old unit and gave me options. I decided on the new unit, and I am glad I did. Sergio and Mathew are very professional, and they did a super job installing the new unit. I am very…
Jordan, and Noah, were just great. Very professional, respectful, and made you feel extremely confident of their work. Jordan explained the work done and was willing to answer any questions we had. We highly recommend!
Excellent job! Above and beyond. I’m extremely pleased with Manny’s work ☺️
Very excellent service . Took time to properly diagnose the situation and made sure to fix the issue at my convenience. Recommended 100%
I am thankful for the great work that Darryl was able to complete on such short notice! He was able to diagnose and explain the issue easily. I will be going back to Ballard in the future.
Had an issue with old water heater. We wound up installing a tankless water heater. Anthony did an excellent job of giving us options for repair or replacement. He was back the next day and installed the new system. 5 Stars for Anthony!
David was friendly and professional. I sent my sister Ballard’’s information. My former air condioning repairman retired. So, Ballsrd’s is now my new one!
My family has used this company since it was a kid and I am happy to use them and recommend them now as an adult. They can handle everything and you always know you can trust them! Grateful for their professionalism and expertise!!!
Daniel serviced my HVAC unit. He’s marvelous. He found a faulty part that he replaced. He showed me the instrument readings and the new part doubled the efficiency on my unit. I’m really pleased with him and with Ballard. Eric was my tech. He did a wonderful job clearing my toilet and installing a be garbage…
Anthony V. is awesome !!very informative and explained everything completely and really made it an easy decision to go ahead and get a new water heater. Please consider him for a bonus or raise. You do not want to lose this guy. He is an asset to your company. Thank you guys really appreciate all the help. You guys have a customer for life!
Darrel was great. checked things out and anf performed my installation timely and cleaned up t better than i would have. i have and will continue to recommend Ballard Plumbing. i am pleased with the service thank you Darrel and Ballard
Sergio did fine. I'm still and will remain puzzled by a $560 bill to install a garbage disposal that retails at Home Depot for $120.00, and taking less than 20 min to complete the job. I understand overhead and business costs, but $440, an added 366% above the part cost? I don't think so and after years with…
They made the painful experience of having to replace our HVAC system very efficient and professional. They took the time to show and explain to us the problems and offered solutions. They not only replaced the whole system, but added safety features that we didn't have before. It was an absolute pleasure working…
Used them several times. Always reliable and on time.
Manuel V. did an outstanding job. He was prompt, courteous and very professional in the performance of what was required for my problem. He even provided a commentary of what he was doing as I watched his work. Have the utmost confidence in a well done job if Manuel V. shows up for your plumbing needs. rfonnet
Excellent service on time and work completed quickly. No problem 100% satisfied
Great experience with installation team.. it's always reassuring when I have to call "BALLARD PLUMBING" ..
Excellent Customer Service. Armando was very friendly and explained everything. He was very helpful getting the documentation to my Insurance. Thank You
Kalvin and his crew did an excellent job replacing the supply line and cleanup; the yard looks like they were never here ! Thanks for quick service.
Eddie was great in installing our new hot water heater. He explained everything and took care of it in a timely manner. Great service!
We have been a Ballard’s customer for 40 years. I believe that says it all.
Ballard's plumbers are always helpful, polite, friendly, and professional.
Thank you Ballards, we appreciate Jordan always doing such a great job taking care of all our plumbing needs from water heater replacements, to fixing toilets to complete house filtration systems at all 3 of our houses!!
Jordan was on time, got right to work, had the part on his truck, and completed the shower repair very quickly. He was courteous and explained the steps to complete the repair and gave was pleasant throughout the time in our house. I appreciate his congeniality, efficiency, and knowledge. I will be calling on him…
I have always been happy with Ballards. The tech (Daniel) very professional knowledgeable people friendly. He made some good recommendations to help our lower our cost with a no rush quote. During the heater service he found an issue showed a video of what was happening and took care of it. That seasonal check up…
I have been extremely satisfied over many years with Ballard's plumbing, heating, and air conditioning services. Outstanding service in every way. Really care about the customer and the customer's needs. High quality products. Trustworthy.
Heat and air system installation
Excellent service by Robert! Very timely replacement of water heater, professional and friendly.
My technician was very knowledgeable about his job and very professional and completed in a timely manner
I like Daniel. He knows his stuff. There was another gentleman with Daniel this time and they both did a good job. Thanks again.
Courteous and professional service
Have been using Ballard for years. Plumbing, and ac/heat. They are always professional polite on time and do t sell you stuff you don’t need.
My install went very well as usual.
Dennis was very professional and knowledgeable in his trade. Communication was quick and simple. My unit works very well and he went above and beyond to hear and address other concerns. Overall, GREAT SERVICE! Will do business with them again.
I have never had a bad technician with this service. They are polite, easy to work with, and very good at their jobs. 10 out 10 recommend
We have used Ballard for a few years since buying our house and my parents used them for years. They are fantastic! Easy to schedule appointments, professional and helpful. We bought a new ac unit and got it installed though them, they have fixed plumbing issues we’ve had, and they cleaned out our dryer air…
Great customer service! We always trust Ballards for our plumbing or HVAC issues. Frank was on time and replaced our hot water heater the same day. He was friendly, while efficient and a true professional.
The Technicians came on Time and were courteous. They diligently worked quietly & with care on the surroundings. After Care / Clean up was reasonably fair.
From Angel to Ryan and crew they did a fantastic job. My AC installation was not an easy job as my home was built in 1910. They had to do some additional work to have access to complete the installation. Thomas from their office was really helpful too. I would feel comfortable recommending them. I called for…
HIGHLY RECOMMEND Ballards! Replaced our hot water heater. Jordan & John were so professional, courteous & informative when answering all our questions. We have always & will only use Ballard for all of our AC, Heating & Plumbing issues. Awesome Company with the Greatest employees.
Jordan did a great job finding our leak and installing a new PRV valve.
They are the only ones I call! I’ve used them for over 20 years! Great company with great employees.
As soon as I called looking for a quote they set up an appointment that was convenient for me. Their Field Service Supervisor (Brent)came out and quickly assessed my situation and provided a quote. No bell’s and whistles , just what I needed . Once I gave them the OK , they scheduled it for the following week.…
Thank you Ballard family! Our family appreciates your services!
Luis and Chris did an amazing job! Very efficient!
All professionals from receptionist to techs, AC installers even the owner was nice. The worker that arrived first to clean ducts was here from beginning to end working nonstop. I didn't see him take a break. I like how everything was explained so that we understood. I got a new AC installed. It's working great. I…
Called on a Monday afternoon and they were able to come out within half an hour. Elijah was very courteous and friendly. He did a quick and professional job with our kitchen clean out. Gave a great price for the job done. Never go wrong with Ballard. 2nd review, 4-28-23: Water heater was leaking and making noise,…
Ballard is the best. We have used them for years and I can’t say enough good things about them. They get the job done, they get it done right and they have excellent customer service. I have never had a problem with them and they come right away. I highly recommend them for all services that they provide.
Great people. Great work! Thank you!
Tech phoned ahead to confirm appt, then came right on time. Needed new water heater in our church kitchen. New unit was on-hand in shop & installed immediately. Good explanation of technical issues; friendly & professional; cleaned up site, double-checked work. Ballard is our go-to plumber!
They installed a new HVAC system in one day. Very efficient and professional. Left no mess, not even even a little bit. They were very courteous and polite I couldn’t be happier. And the system is working perfectly and I could not be happier with Ballard. Thank you all!
Ryan and this team showed up on time and all together. We walked the installation and then they all went to work. Ryan pointed out a couple things that were not correct from a past install with a different company. Ryan could have taken short cuts and left it but Ryan and his team went over and beyond to fix their…
Great experience. First time customer but will definately use again.
Erick was perfectly able to explain our issue and was quick to install the replacement
Art did an excellent job repairing my a/c.
Tech Angel was Amazing! Angels customer service was exceptional 2nd to none! Angel was very polite, honest, and knowledgeable. Angel provided options and alternatives to our issues with our AC system; did NOT give us the run around. Highly recommend Ballard as a whole for AC needs and would personally ask for Angel…
These gentlemen were prompt, smart and honest. I appreciate their diligence and work ethic.
We were experiencing air-conditioning issues Ballard plumbing responded right away. They also took care of any parts under warranty on a previous install back in 2018.Ballard Plumbing is our go to plumbing company
Jordan efficiently installed a new faucet for us which required removal and reinstallation of the garbage disposal. He was gracious and thorough.
As usual we had excellent care with Ballard’s. Jordan upheld the great tradition of knowledge and service as he replaced a faucet and repaired a faulty pipe under the sink. In addition he is professional.
Hello, Manuel always do a great job. He is very professional on the job & about his work. We appreciate this very much. Thanks Manuel. Robert & Lynn Flipping
Great service. Installers were very professional. Answered all questions asked. Would recommend any time.
Eric did a thorough job of installing a water heater in my Mobile home.
Jordan was above great. He was on time and had the greatest positive personality ever. He replaced our toilet in our master bedroom. I just had major surgery last week and I’m not able to lift anything at the moment. Jordan, cleaned up everything before leaving and put the old toilet in the trash can and broke down…
Installed a new water heater. They had to go under my house in the basement around & through some outside stairs & bushes because I live in the mountains in an old house. Jordan did a great job. He even noticed my swamp cooler was leaking & fixed it. Very satisfied. Will definitely use them again.
Jordan did a very good job
Manuel was very professional and knowledgeable about the We needed done. I recommend him to anyone .Excellent
Manual He was very professional when out of his way to make sure the job was done right I would recommend him every time he serviced my house once before He's a real good employee He gets 10 stars Thank you manual for your excellent service
Jordan and Ian did a great job installing my new water heater. It was a bulky unit but they handled it with ease. Thanks guys!
Replaced valves under sink and installed new faucet
Very courteous, friendly and professional all the time.
After researching several different brands of A/C units online and getting several estimates, along with speaking to Dennis about replacing our two 16 y/o York units (one was leaking and causing damage to our ceiling), we went with Dennis/Ballard and set an install date of 9/10/21. We chose to go with (2) complete…
Randy came early and that was great, he was reseating our toilet that was installed incorrectly, he was fast and did a really good job. We always call Ballard
Randy installed a gas line for me for a fire pit and bbq island! He was very informative and new exactly what to do! He also noticed a broken sprinkler pipe and a few other things in my backyard that were minor and fixed it for me. He stayed true to his original quote and I was very happy with his work! He also…
Ballard came and did an AC inspection and tune up and recommended some additional service to enhance the life of our unit. They are always on time and are professional. We have been using them for over 25 years and always do a good job. I highly recommend them.
Thanks Manny for taking care of my dad’s installation of the toilets and the other services you provided. You were very professional with the estimate and came back to do an excellent job! I would recommend Ballard Plumbing to my family and friends. I will also call when I need other services in my home. Thanks again Manny!
Jordan was wonderful I have no complaints, very easy to work with
Erick from Ballard’s Plumbing came out the same day that I called for service. He gave notice that he was on his way and showed up on time. He was very professional and efficient. He took care of the urgent plumbing drain issues perfectly. I also wanted some enhancements made on property. We went over those items…
The employees Ballard sent to replace my central air system were FANTASTIC. Very thorough, informative, and detail oriented. Would HIGHLY recommend.
Technician Art came day after new central air system was installed to check system was cooling to our needs. He was prompt, professional, and friendly. Enjoying our new system very much. Highly recommend Ballard for air and heating system. Also suggest you ask for Brent Taylor as your salesman. He was awesome.…
We have used Ballard for several years. Their staff is always courteous and professional. I trust their knowledge and the work is always done right the 1st time.
Jordan and team replaced my water heater. They were punctual, professional, neat and very courteous. They were recommended by a good friend. I highly recommend them!!
The entire experience from calling in to schedule and thru the completion of the job was PERFECT!
Second time I had called on Ballard Plumbing to refit my refrigerator water line into a new wall location. Manuel arrived promptly on schedule and came in observing safety precaution of using a face mask which was very considerate. He developed a work plan and proceeded with care explaining what he was doing every…
Ballard Plumbing and Heating is the best if you want it done right. Manuel and his partner were extremely professional and did an awesome job.
My hot water heater failed and began leaking. Called Ballard and they responded in 15 minutes. Gave me a great price on top of the line replacement- same model but 15 years newer - and had it swapped out and working in a little over 3 hours. No easy task as it was a 75 gallon tank. Neat install with attention to…
Would definitely recommend Ballard to all my friends..they do all of my work.. A+
Ballard Plumbing always does a great job! Manuel was very professional, honest, and had many suggestions of different services that would meet our needs. We have had Ballard’s do many services at our home from installing a new water heater to installing a couple of sinks. Manuel performed to the high level of…
Manuel was very helpful today installing our shower head and advising us on other fixtures we anticipate replacing.
This guy came and diagnosed the problem and had the repair done in an hours time. We have been using Ballard for over twenty years and have always had excellent service by all of thier service members, from the initial phone call, service / repair and extremely reasonable rates. You can't get any better than that!
Manuel was great!! He Did such a good job and was quick!! Thank you!!🙏🏽
Walked us through the process, asked for opinion before proceeding, gabe us advance notice of additional cost. Very personable but professional.
Excellent service! I highly recommend! 1st, I was informed that my assigned plumber (Erick), was available, and could show up early, if I chose. I was enthisiastic, as I had a busy day scheduled. Erick showed up within 10/15 minutes, and got started right away. Upon installation, Erick noticed a repair needed to be…
I wish I could give more stars. A few scorching summers ago, my AC unit was not performing very well. I had several disappointing experiences with different companies in the area, each giving appointments weeks out, and they just made things worse, on top of charging me. My AC was no longer working at all. I…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 327 | $19–$176 |
| HVAC system repair | 232 | $83–$1.2k |
| Plumbing pipe repair | 197 | $317–$1.2k |
| A/C system maintenance | 136 | $27–$529 |
| Plumbing leak detection | 132 | $122–$593 |
| Installation | 130 | $680–$1.6k |
| Drain cleaning | 113 | $57–$655 |
| A/C system repair | 68 | $202–$998 |