Experts Reviews · Company report
Ballard Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Ballard Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ballard Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 90% of water softener repair.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ballard Plumbing Heating & Air Conditioning is better than 98% of water softener repair.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 69% of water softener repair.B
69

Reviews for your job

Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.

Ballard Plumbing Heating & Air Conditioning for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Repair HVAC” · showing 20

JeffLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic all the way around. Professional, on time, and didn’t leave until the system was up and running perfectly. Bravo, guys!!!!

Paid $2,000+Reasonable priceHVAC system repairA/C system repairInstallation
Avian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

I wasn't going to leave a review, but since they messaged me and keep insisting here it is: Their tech Marcus came out when I was having AC issues same-day. He immediately noticed my coil was freezing over and got it hosed off and he checked the refrigerant temperature and pressure. He showed me it wasn't running…

Customer photo from Avian's reviewCustomer photo from Avian's reviewCustomer photo from Avian's review
Paid $1–200Reasonable priceHVAC system repairRepair HVAC
Manuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Used them several times. Always reliable and on time.

Reasonable priceHVAC system repairInstallationRepair HVAC
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Extremely impressed with Ballards. Kevin Rivas was very accommodating and helpful. Answered my questions in depth, cared about my concerns, and performed quality work. He was super knowledgeable We have used Ballards before and wouldn’t go anywhere else!

Paid $1,000+Reasonable priceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They showed up on time and fixed it right away. Great job!!! These guys are the best. Daniel took the time to explain everything and give me suggestions and quotes!!

HVAC system maintenanceHVAC system repairHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
C.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Heat and air system installation

A/C system dismantlementA/C filter replacementHVAC system repair+ Responsiveness+ Punctuality+ Quality
ShelleyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jose performed an AC tune up and let us know about a small issue and was prepared to fix the issue for us right then and there. Very considerate and competent service.

Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The technician was very courteous, professional and very knowledgeable. He explained everything very thoroughly so I knew what he was doing. I have used Ballards in the past and we'll continue to use them in the future without any reservation.

Heating system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ballard is the best. We have used them for years and I can’t say enough good things about them. They get the job done, they get it done right and they have excellent customer service. I have never had a problem with them and they come right away. I highly recommend them for all services that they provide.

A/C system maintenanceA/C filter replacementPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Dion1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Angel was courteous and helpful. He had a very professional manner and great personality!!!

Repair HVAC+ Professionalism
Shirlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Art was outstanding and got right on it with no hesitation! Heater is working better than before!! Thank you Art!!!!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Roy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Work that was preformed was very good my ac is Working just fine

Repair HVAC+ Professionalism
Trey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very professional. Good communication.

Repair HVAC
Murray6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Problem quickly diagnosed and fixed at a reasonable price. They were the first to respond to my call, on a holiday. Job well done.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Curly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service. Angel was super friendly and very knowledgeable. He did a fantastic job.

Repair HVAC
Nicolle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ryan showed up on time and was able to troubleshoot the problem with the hvac and get parts and repair done quickly. He also checked and serviced the unit for us while he was there.

HVAC system maintenanceRepair HVAC+ Responsiveness+ Professionalism
Danny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Heater stopped working. Repairman came promptly. He did as much as he can to fix the problem and explained what he was doing. He did a very good job. I am Danilo Banaag 11505 Welebir st. Loma linda ca. Date of service 1/25/2022.@ 1100.

Heating system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
JoAnn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have used Ballard for years. Manual actually did a nearby repair years ago. This repair required both AC by Ryan and plumbing by Manuel. Always professional and easy to work with. I’m by so glad the repair is done.

Plumbing leak detectionHVAC duct & vent repairRepair HVAC+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Fast response, best price for service call.

Repair HVAC
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I wish I could give more stars. A few scorching summers ago, my AC unit was not performing very well. I had several disappointing experiences with different companies in the area, each giving appointments weeks out, and they just made things worse, on top of charging me. My AC was no longer working at all. I…

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (8 more) →

Price

$216-51% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 52%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance327$19–$176
HVAC system repair232$83–$1.2k
Plumbing pipe repair197$317–$1.2k
A/C system maintenance136$27–$529
Plumbing leak detection132$122–$593
Installation130$680–$1.6k
Drain cleaning113$57–$655
A/C system repair68$202–$998

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