Experts Reviews · Company report
Ballard Plumbing Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Ballard Plumbing Heating & Air Conditioning

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 2,665 Google reviews

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ballard Plumbing Heating & Air Conditioning is better than 89% of water softener repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 90% of water softener repair.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ballard Plumbing Heating & Air Conditioning is better than 98% of water softener repair.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ballard Plumbing Heating & Air Conditioning is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ballard Plumbing Heating & Air Conditioning is better than 69% of water softener repair.B
69

Reviews for your job

Customers hired Ballard Plumbing Heating & Air Conditioning for 8 kinds of job.

Ballard Plumbing Heating & Air Conditioning for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Sewer repair” · showing 20

MJohnny9092 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jordan provided excellent service and made sure to clean up after performing the repair. I am extremely satisfied.

Paid $200–400Reasonable priceSewer repair
Doris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We have used Ballard’s Plumbing for years and have always been very pleased with their service. Manual Vasquez is the best! He always find the solution needed and is very professional in his work. If the problem we have isn’t an urgent problem, we’ll wait until Manny is available to come. Highly recommend Ballard’s Plumbing and Manny Vasquez!

Paid $1,000+Reasonable priceDrain cleaningSewer repair
Cheri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician had great customer service and took care of the problem fast and efficiently. He was able to locate the issue and remedy the situation to my satisfaction. I highly recommend Ballard’s plumbing and Heating

Paid $100–200Reasonable priceSewer repair
Hilary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Manuel Vazquez took care to diagnose the problem we were having. He also helped us brainstorm an idea for how to install our reverse osmosis system with our new sink. He was very helpful, courteous, and professional. we always appreciate the speed and efficiency that comes with Ballard plumbing.

Drain cleaningSewer repair+ Responsiveness+ Punctuality+ Quality
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Office staff welcomed me with a sense of humor. Victor Montano (plumber) was courteous and professional. Victor explained all the repair options and the cost. Art Arrieta ( ac & heat ) was likewise courteous & professional and enjoyed having them at my house Ballard Plumbing - Heating - Air Conditioning is my go-to company !!

HVAC system repairSewer repairDrain cleaning
Miriam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My Experience went very well , the technicians were on time very professional and explaining to me what exactly what they were going to Do,

Sewer repair+ Responsiveness+ Punctuality+ Quality
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Tech very nice , polite knowledgeable quick repair. I had Ballard out to do original repair but being on fixed income couldn't repair then.4 months ago repair was $900.00 now it was $1169.00 and that is on top of the service call fee of $79 for inspecting unit for problem that I paid originally. Thank you frank

Sewer repair+ Professionalism
G4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Called on a Monday afternoon and they were able to come out within half an hour. Elijah was very courteous and friendly. He did a quick and professional job with our kitchen clean out. Gave a great price for the job done. Never go wrong with Ballard. 2nd review, 4-28-23: Water heater was leaking and making noise,…

InstallationPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time very courteous and very professional got the job done!!!

Sewer repair+ Punctuality+ Quality+ Professionalism
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ballard is the best. We have used them for years and I can’t say enough good things about them. They get the job done, they get it done right and they have excellent customer service. I have never had a problem with them and they come right away. I highly recommend them for all services that they provide.

A/C system maintenanceA/C filter replacementPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ballard came through for me, fixing the issue and saving me thousands of dollars literally. I have been using this company for years now and have always been very happy with the work performed, quality of work and their prices are very reasonable.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Davld2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Did a good job of clearing the sewer. Even came two hours early! Thanks Ballard.

Sewer repair+ Punctuality+ Quality+ Professionalism
bruce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Erick was excellent,Courteous and professional

Sewer repair+ Quality+ Professionalism
Victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Manuel (Manny) at Ballard is amazing. I can’t thank him enough. Our family trusts him and he is honest and hard working. He’s the reason we continue to use Ballard for all our plumbing needs. Thank you Ballard and thank you Manny for always taking care of us.

Plumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Les13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Randy did a great job explaining how to examine the septic tank and putting a camera into the sewer line. His job estimate was exactly what he charged. I am very impressed with his knowledge and experience and I trust his work.

CleaningSewer repair+ Responsiveness+ Punctuality+ Quality
JoAnn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have used Ballard for years. Manual actually did a nearby repair years ago. This repair required both AC by Ryan and plumbing by Manuel. Always professional and easy to work with. I’m by so glad the repair is done.

Plumbing leak detectionHVAC duct & vent repairRepair HVAC+ Punctuality+ Quality+ Professionalism
Russ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Needed to add a new junction in a sewer line under driveway and repair a water heater leak. Randy at Ballard plumbing was quick, efficient and very personable. He reduced the quoted cost as the hole needed was not as deep as expected. Extremely fair price, with quick and professional results. Ballard has always…

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
Diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I thought Art was great trying to see if my a/c could be fixed. He did give me the option to have it fixed or replace the whole unit. I chose to replace my whole unit. They all did a great job. I'm so happy with their work and there honesty.. Victor did a great fast job today. Was on time and very nice

Sewer repair+ Professionalism
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceSewer repair
Aych584 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Punctuality+ Quality

Show more sewer repair reviews (4 more) →

Price

$216-51% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 52%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance327$19–$176
HVAC system repair232$83–$1.2k
Plumbing pipe repair197$317–$1.2k
A/C system maintenance136$27–$529
Plumbing leak detection132$122–$593
Installation130$680–$1.6k
Drain cleaning113$57–$655
A/C system repair68$202–$998

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