ZOOS · EL CAJON, CA
Balloon Safari logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%12+6Reliability 21%68+14.6Momentum 11%98+11.2Track record 10%25+2.5Accountability 7%25+1.8Experts Score= 36Not enough data for craft & service, value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Balloon Safari

Better than 27% of zoos · #22 of 30

4.6★511 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 3.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent reviews

MarinaLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommend the experience. Not scary at all thanks to the wonderful pilot we had who explained every step of the way and made our experience pleasant.

FLocal Guide · 2,445 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excelente experiencia dentro del zoo, para apreciar la vida animal desde el aire! Tiene un costo adicional, vale la pena.

Customer photo from F's review
dubanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Exelente lugar, muy recomendado todo está limpio y ordenado, los animales se ven en muy buen estado. Bien alimentados y bien cuidados.

Customer photo from duban's reviewCustomer photo from duban's reviewCustomer photo from duban's reviewCustomer photo from duban's review
AlexLocal Guide · 706 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★

They close this at 4 pm and the wait is at least an hour long, sometimes more. Costs $20 per person. Come very early if you want to ride this.

Customer photo from Alex's reviewCustomer photo from Alex's reviewCustomer photo from Alex's review
DaneLocal Guide · 151 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

It's cool to be in a hot air balloon, but unfortunately the sights are not particularly grand.

BiubiubiuLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Base cost $90(20 to enter parking lot, 70 to enter safari park) If you’re gonna go, you better go early in the day. Don’t wait until afternoon, facilities will be closed before park closes. Big zoo, offers zip line, car tours, hot balloon ride, etc. All tickets sold separately, starting from $20.

vs category

Blue = Balloon, grey = zoos average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q2: 4.66★ (29 reviews)2023-Q3: 4.88★ (17 reviews)2023-Q4: 4.42★ (12 reviews)2024-Q1: 5.00★ (2 reviews)2024-Q2: 5.00★ (1 reviews)2024-Q3: 5.00★ (3 reviews)2024-Q4: 4.00★ (1 reviews)2025-Q4: 5.00★ (1 reviews)2026-Q1: 5.00★ (2 reviews)2026-Q2: 5.00★ (2 reviews)2026-Q3: 5.00★ (2 reviews)2026-Q4: 5.00★ (1 reviews)2023-Q22024-Q22025-Q22026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%12+6Reliability 21%68+14.6Momentum 11%98+11.2Track record 10%25+2.5Accountability 7%25+1.8Experts Score= 36Not enough data for craft & service, value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
12
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
—
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
98
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
25
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
25

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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