Experts Reviews · Company report
Bandit Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Bandit Towing and Transport

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 126 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bandit Towing and Transport is better than 100% of towing services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bandit Towing and Transport is better than 97% of towing services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bandit Towing and Transport is better than 99% of towing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bandit Towing and Transport is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bandit Towing and Transport is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bandit Towing and Transport is better than —% of towing services.–
—

Reviews for your job

Customers hired Bandit Towing and Transport for 6 kinds of job.

Bandit Towing and Transport for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Car towing”

Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Friendly, professional, and genuinely great people! The service was quick, the pricing was more than fair, and the entire experience exceeded my expectations. Bill and his crew are absolutely fantastic! I’ve already saved their number in my phone and won’t hesitate to call them again whenever my family or friends…

Great priceCar towing
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Prompt, Friendly, Professional, Accommodating. Nothing but good things to say about Bandit Towing. Thank you for your assistance today!

Car towing
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast and friendly service!

Car towing
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

very helpful and made timely pick up of my car. very professional and great price

Car towing
Asad11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Bandit towing is the only towing service I use personally as they always do a good job. Bill is normally the one who I contact and he always fits me into his schedule even if I have no appointments scheduled. Thank you bandit towing for your hard work

Special vehicle towingCar towing
RoryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everybody who works here is AWESOME. Super kind and were able to come get our car quickly. Bill came to pick up our car, it needed a jump and he also showed us how to get into it while dead so we didn’t have to do a lockout. Prices are also reasonable! Would absolutely call them for help again :)

Customer photo from Rory's review
Reasonable priceCar lockoutsCar towing
DLocal Guide · 119 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing people that turn my day around. No one likes their car breaking down, especially a brand new chevy, but these guys were quick, and friendly with upbeat positive attitudes that really help me get in a better mood quickly. Conner the driver was more than helpful any of my concerns and even offered us to sit in…

Car towing
CaityLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t thank Bill and Justin enough for all they have done for a lot of great people. I broke down on side of us1 after my clutch gave out, on Justin’s birthday, I called Bill, he wasn’t sure when he would be able to make it out to me, but said he would call me when something was available. Less than an hour later…

Car towingLocal hauling
WorldLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely amazing! Bill was my savior when my car broke down and I couldn't get help from AAA. I was calling around frantically, but Bill was the only one who answered and showed genuine concern for my situation. He arrived in 10-15 minutes, even though it was raining and dark outside, and towed my car to my…

Customer photo from World's review
Car towing
JLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came and towed me out of the highway from 45 minutes away when no one else local could get to it. Very responsive, professional, and helpful. He was such a life saver for me today! Thank you so much!

Car towingLocal haulingLong distance hauling
Sheila9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick, professional and friendly. After another company left us in the lurch after almost having the car hooked up, we called Bandit. They were there in half an hour and quickly got the car hooked up and to where we needed it to be. They were an absolute delight to interact with and went above and beyond. Should have called them first.

Car towing
Lisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'd give it more stars if I could. Justin assisted me in getting my car out of the parking lot. He was quick and effective! He was also kind. He said that if the battery is the problem, he can jump it and have me drive it to my mechanic while following behind to ensure everything is in good. Great experience and…

Car towing
BenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bill with Bandit is Excellent!!!! Highly recommended for any towing needs you may have. Fast pickup and takes care of your vehicle in the best way!! Very personal too. Thank you Bill!

Car towingLocal hauling
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My vehicle abruptly died in New Hill during rush hour while I was headed back to Cary with my two dogs. It was at least 95 degrees outside, and I called Bandit Towing to see if they would be able to send someone out to get me. When I made the call, it was 5:05 P.M., and I was sure it would be a long night. I was…

Car towing
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My car was involved in an incident that left it hanging over the edge of a road under construction. It was impossible for me to move it. I found Bandit Towing using Google maps and they were the 3rd towing company I called. The first two were unable to help, but luckily for me, Bill was on his way back from an…

Car towing
Joanna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can't say thank you enough to Bill from Bandit Towing! He was so knowledge, friendly, and helpful!! Thanks for making a bad situation so easy and bearable.

Car towing
mehmetLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

it was Friday night all tow trucking company i called they told me incurable prices. the owner of bandit he answer the phone he was so kind and he gave me the best price. he came to the place before i have arrived. and he waited for me 10 minutes he didn't mind. he help me out a lot thank you sir. this is OZ

Car towing
Elfa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

the owner helped out to tow my car. when i called him he was 3rd person i spoke with about the towing price. he gave me best deal. he was so kind and fast. and i got the number from my friend OZ

Car towing
DillonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had an excellent experience with Bill from Bandit Towing after being referred to them by another company. Bill was extremely helpful in making sure I made it home, and getting my vehicle to the shop. I would highly recommend this company to anyone in need.

Car towing
IrelandLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

THIS TOW COMPANY IS AWESOME! JUSTIN IS AMAZING!!! I called and needed my car towed right away. Justin said I can go and get it right now. He picked up my car from the tow lot and took it to the body shop safely and without any incidents. Thank you Bandit Towing and Transport!!!

Car towing+ Punctuality+ Quality+ Professionalism
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This experience honestly could not have gone any better! My driver arrived within 20 minutes and quickly got my car to the shop while being very friendly and professional from start to finish. I hope I don't have to use Bandit Towing and Transport again, but I HIGHLY RECOMMEND them to anyone in this area!!! They…

Car towing+ Punctuality+ Quality+ Professionalism
JakeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called 5 other towing companies before I came across Bandit Towing. All 5 either didn't answer the phone, were rude, or quoted me some obsurd amount for their services. When I finally found Bandit, Justin was quick to answer the phone, offered a very competitive rate and had someone to me within 20 mins. Bill…

Car towingLocal haulingTire change+ Punctuality+ Quality+ Professionalism
Suzanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called and Justin was very professional and was able to get to my car within 15 minutes. The Bandit team was professional, pleasant, and genuinely helpful in getting my car towed to the dealership and transferred to the service team there. I hope I don’t need to call them again, but it’s reassuring to know this quality team is nearby.

Car towing+ Punctuality+ Quality+ Professionalism
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great company , Justin is very professional and does the job right the first time. Highly recommend

Car towing+ Punctuality+ Quality+ Professionalism
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bandit Towing is the perfect example of how a business should be ran. Outstanding customer service, knowledgeable about what they are doing and an extremely fair price. Because of the type of car I was forewarned damage could occur from how someone tows it. Bill and Justin knew exactly what I was referring to…

Car towing+ Punctuality+ Quality+ Professionalism
DebbieLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My vehicle would not start and I was waiting for hours for Roadside assistance in the parking lot at Walgreens. The owner just happened to stop by as a customer in his tow truck. The worker inside asked if he was there to help me. He didn’t have to get involved because he was on his way home, but he took the time…

BatteryCar towing+ Professionalism
PatrickLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I'd just like to add to the list of 5-star reviews. Justin has great customer service skills, and he demonstrates professional aptitude in his trade. He actually showed up early to tow my truck (busted fuel line). Before doing so, he called to make sure it was okay if he was early. This is such a difference compared…

Car towingLocal hauling+ Professionalism
KevinLocal Guide · 152 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I own an auto repair shop and we used these guys regularly (at least once a week). They are always quick and courteous, with fair prices.

Car towing+ Punctuality+ Quality+ Professionalism
KLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used all the local tow companies for my shop, Apex Tuning, and these guys set the standard. Always courteous and on time! More importantly they take great care in transporting the cars like it was their own. Justin and Bill should be only guys you call when you do need a tow!

Car towingLocal hauling+ Punctuality+ Quality+ Professionalism
Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Great priceCar towing
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Car towing
Anon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Car towingLocal haulingLong distance hauling+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with