iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★126 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Bandit Towing and Transport five stars based on 126 reviews, highlighting fast response times, fair pricing, and professional communication. Customers frequently note that drivers arrive quickly, often ahead of scheduled estimates, and handle vehicles with care during tows, lockouts, and jump starts. The company is described as helpful and accommodating, with staff providing clear updates and secure payment options. No recurring criticisms appear in the provided excerpts, as all listed feedback is positive.
Google rating: 5.0 out of 5 from 126 reviews (100% five-star).
Reviews on this page: 126 Google reviews (113 with written comments, 13 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 10, 2026.
Service: Towing Service serving Apex, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Bandit Towing and TransportTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bandit Towing and Transport: 100/100 on this factor. Category median: 91.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bandit Towing and Transport: 97/100 on this factor. Category median: 87.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bandit Towing and Transport: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bandit Towing and Transport: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bandit Towing and Transport: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
5.0of 5
5 stars126100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
99%praise
Praise23699%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7933%
Speed & response5423%
Would recommend3515%
Price & value2711%
Quality & results2410%
Honesty & trust125%
Communication73%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, professional, and genuinely great people!”
“The service was quick, the pricing was more than fair, and the entire experience exceeded my expectations.”
“I highly recommend Bill and his team over anyone else in the business!”
“They were fast, efficient, friendly, professional and very reasonably priced.”
“Excellent service, very carefull with vehicles to avoid damage.”
“These are the most honest and professional guys you’ll find and very fairly priced!”
“Justin communicated throughout the entire process and was extremely knowledgeable and friendly.”
People customers mention
Bill18 reviews
Justin11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bandit Towing and Transport for 6 kinds of job. Pick one to see what they paid and said.
MMatt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Friendly, professional, and genuinely great people! The service was quick, the pricing was more than fair, and the entire experience exceeded my expectations. Bill and his crew are absolutely fantastic! I’ve already saved their number in my phone and won’t hesitate to call them again whenever my family or friends…
Great priceCar towing
KKelly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Prompt, Friendly, Professional, Accommodating.
Nothing but good things to say about Bandit Towing. Thank you for your assistance today!
Car towing
DDianne9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The customer service was excellent Bandit Towing was very helpful and professional arrived on time actually they were able to get to me sooner than they first quoted me..thanks guys!!
KKatie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
very helpful and made timely pick up of my car. very professional and great price
Car towing
LLukaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Unfortunately this is the second time I had to get my truck towed.. However, I used Bandit about 2 years ago, and called them this morning. They picked up my truck within an hour and a half. Highly recommend this company!
AAsad11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Bandit towing is the only towing service I use personally as they always do a good job. Bill is normally the one who I contact and he always fits me into his schedule even if I have no appointments scheduled. Thank you bandit towing for your hard work
Friendly, professional, and genuinely great people! The service was quick, the pricing was more than fair, and the entire experience exceeded my expectations. Bill and his crew are absolutely fantastic! I’ve already saved their number in my phone and won’t hesitate to call them again whenever my family or friends need a tow. It’s refreshing to find a company that delivers outstanding service at an honest price. I highly recommend Bill and his team over anyone else in the business!.
Price assessment: Great price
Services: Car towing
K
Kelly Holloman7 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
The customer service was excellent Bandit Towing was very helpful and professional arrived on time actually they were able to get to me sooner than they first quoted me..thanks guys!!
K
Katie L3 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Unfortunately this is the second time I had to get my truck towed.. However, I used Bandit about 2 years ago, and called them this morning. They picked up my truck within an hour and a half. Highly recommend this company!
A
Asad Yaqub11 reviewsiTotal number of Google reviews Asad has written across all businesses on Google Maps, not just this one.
Bandit towing is the only towing service I use personally as they always do a good job. Bill is normally the one who I contact and he always fits me into his schedule even if I have no appointments scheduled. Thank you bandit towing for your hard work
Services: Special vehicle towing, Car towing
M
Mike HarrelsonLocal Guide · 19 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
I was in an accident recently and bandit towing was automatically dispatched. I had a great experience. Very friendly and professional service. Answered the phone when I called. Was available when I needed. Would highly recommend and would call them if I needed a tow in the area for any car troubles.
R
Rory McCollumLocal Guide · 20 reviewsiTotal number of Google reviews Rory has written across all businesses on Google Maps, not just this one.
Everybody who works here is AWESOME. Super kind and were able to come get our car quickly. Bill came to pick up our car, it needed a jump and he also showed us how to get into it while dead so we didn’t have to do a lockout. Prices are also reasonable! Would absolutely call them for help again :)
