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SAFE Towing llc

Towing service · Apex, NC · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%90+23.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 144 towing servicesPosition by Experts Score among all companies we track in this category. · better than 71%
5.0 ★★★★★ 110 Google reviews · 13 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
Sep 2026latest review

SAFE Towing llc at a glance

Google reviewers rate SAFE Towing LLC five stars based on one hundred and ten reviews, with the owner responding to ninety-one percent of feedback. Customers frequently cite punctuality, frequent communication, and reasonable pricing for services including towing, jumpstarts, and vehicle transport. Staff are described as friendly and professional, often handling delicate or rare vehicles with care. A recurring criticism in low-star reviews notes that vehicles were not secured properly, resulting in dents after transport.

  • Google rating: 5.0 out of 5 from 110 reviews (98% five-star).
  • Reviews on this page: 110 Google reviews (101 with written comments, 6 with photos).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: September 8, 2026.
  • Service: Towing Service serving Apex, North Carolina.

Data from Google, last updated November 6, 2026.

Score profile vs other towing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction96Reliability90Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 96 (median 91)Reliability: 90 (median 87)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
SAFE Towing llcTowing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SAFE Towing llc: 96/100 on this factor. Category median: 91.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SAFE Towing llc: 90/100 on this factor. Category median: 87.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SAFE Towing llc: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SAFE Towing llc: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SAFE Towing llc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
–

Bar = this company · dark tick = category median.

Star ratings

110 Google reviews we collected

  • 5 stars10898%
  • 4 stars11%
  • 3 stars00%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 101 written reviews

  • Praise21499%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price964%
  • Reasonable536%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5827%
  • Speed & response4822%
  • Quality & results3215%
  • Price & value3215%
  • Would recommend2512%
  • Honesty & trust126%
  • Communication105%

What customers talk about

We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “All around great friendly service and reasonably priced.”
  • “not only was their service quick, very reasonable, and timely, you gentleman from this company are super friendly guys that I had a great conversation with!”
  • “Attention to detail was received throughout the whole process.”
  • “They are quick, professional, and courteous with extremely reasonable pricing.”
    “And he did not over charge me for going less than 2 miles from my home.”
  • “I would highly recommend Safe Towing to anyone looking for a safe and reliable tow.”
  • “Very rare delicate car and I trust them with all towing needs from here on!”
  • “Leading upon to our appointment he did an excellent job of communicating.”

People customers mention

  • Raleigh 9 reviews
  • Safa 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired SAFE Towing llc for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Rushawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

All around great friendly service and reasonably priced. While I don't want to have to get towed again I know where I'd call if I do and where I'd recommend

Great priceCar towing
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Attention to detail was received throughout the whole process. I would recommend and would use the service again.

Reasonable priceCar towing
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My towing experience was excellent. My vehicle was delivered safe and everything went smooth. Safa was very helpful in answering questions I had too. I would highly recommend Safe Towing to anyone looking for a safe and reliable tow.

AdamLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

.. I had a slight mishap on the road last night, and banged up my car wheels.. The gentlemen from Safe Towing came through like superheroes! :-). not only was their service quick, very reasonable, and timely, you gentleman from this company are super friendly guys that I had a great conversation with! highly highly recommend!

Customer photo from Adam's review
Gabrielle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Safa arrived to tow my vehicle but was unable to initially due to the tight parking area. He went above and beyond to get my vehicle started and I was able to drive instead of needing a tow. He was very patient, courteous, and friendly. One of the best overall interactions I’ve had this year! I would highly…

Great priceBattery service
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mr. Safa did a great job on helping us get back on the road after our car stalled and we needed a boost.

Photos

Customer reviews

5.0 ★★★★★ 110 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Rushawn Davy3 reviewsTotal number of Google reviews Rushawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All around great friendly service and reasonably priced. While I don't want to have to get towed again I know where I'd call if I do and where I'd recommend

  • Price assessment: Great price
  • Services: Car towing
Response from the owner · a month ago

Thank you 🙏

Charles Walton2 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Attention to detail was received throughout the whole process. I would recommend and would use the service again.

  • Price assessment: Reasonable price
  • Services: Car towing
Response from the owner · a month ago

Thank you 🙏

尾形勇仁1 reviewTotal number of Google reviews 尾形勇仁 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Smooth and good communication

Response from the owner · 3 months ago

Thank you 👍

Cameron JoynerLocal Guide · 16 reviewsTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service! On time and communication was frequent.

Response from the owner · 5 months ago

🫡we do our best was a pleasure to meet you

Scott Rickert5 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My towing experience was excellent. My vehicle was delivered safe and everything went smooth. Safa was very helpful in answering questions I had too. I would highly recommend Safe Towing to anyone looking for a safe and reliable tow.

Response from the owner · 6 months ago

Thank you Mr 🫡

Adam SongLocal Guide · 36 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

.. I had a slight mishap on the road last night, and banged up my car wheels.. The gentlemen from Safe Towing came through like superheroes! :-). not only was their service quick, very reasonable, and timely, you gentleman from this company are super friendly guys that I had a great conversation with! highly highly recommend!

Response from the owner · 8 months ago

It was a pleasure so positive businessman I respect of all of you we are small business tow company our target is satisfaction for people

Gabrielle Carter1 reviewTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Safa arrived to tow my vehicle but was unable to initially due to the tight parking area. He went above and beyond to get my vehicle started and I was able to drive instead of needing a tow. He was very patient, courteous, and friendly. One of the best overall interactions I’ve had this year! I would highly recommend this towing service to anyone ever in need. 10/10

  • Price assessment: Great price
  • Services: Battery service
Response from the owner · 10 months ago

Was pleasure to meet you 🙏

Patrick Guerra2 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mr. Safa did a great job on helping us get back on the road after our car stalled and we needed a boost.

Response from the owner · Edited 10 months ago

It was pleasure to meet all great people all of you giving me a great energy

malikah mccoye1 reviewTotal number of Google reviews malikah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great funny dude real nice and funny got the cheapest and quickest tow in the Raleigh area if u having a bad day this guy will make u laugh will definitely use him again 💯💯

  • Price assessment: Great price
  • Services: Battery service, Car lockouts, Special vehicle towing, Car towing, Long distance hauling
Response from the owner · 11 months ago

Thank you 🙏 let’s have fun what we do

Alex Qomaq9 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

SAFE Towing helped me with my Renault 5 Turbo. Very rare delicate car and I trust them with all towing needs from here on!

Response from the owner · 11 months ago

Thank you I’m always looking for challenge 👍🙏

SAFE Towing llc on Google Maps →

Business details