iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★369 Google reviews · 22 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise JB Roadside for rapid response times, professional conduct, and clear communication during roadside assistance for issues like dead batteries and flat tires. Reviewers highlight the provider's efficiency in resolving vehicle problems quickly and offering helpful safety advice. The sole low-star review cites a discrepancy between the quoted price and final fees, alleging hidden charges were added after the initial estimate.
Google rating: 5.0 out of 5 from 369 reviews (99% five-star).
Reviews on this page: 369 Google reviews (340 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Towing Service serving Apex, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
JB RoadsideTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JB Roadside: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JB Roadside: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JB Roadside: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JB Roadside: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
369 Google reviews we collected
5.0of 5
5 stars36799%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 340 written reviews
99%praise
Praise66399%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7758%
Reasonable4232%
Overpriced00%
Not sure1310%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response22734%
Staff & attitude21332%
Would recommend9614%
Quality & results7511%
Communication284%
Honesty & trust203%
Price & value122%
What customers talk about
We read 340 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They showed up fast, were professional and friendly, and got the job done quickly.”
“He kept us posted on his arrival time, as he encountered traffic delays.”
“Had a flat tire James had it done in time and professionally.”
“Highly recommend them to any driver who needs roadside help.”
“He did a great job and made the entire experience easy and stress-free.”
“I popped my tire for the first time ever and that was just a horrible experience but James made it so easy.”
“Fair price and great communication from start to finish.”
“The battery was hard to reach due to other components.”
“I highly recommend James and JB Roadside to anyone needing reliable roadside assistance.”
“He not only showed up in a half hour, he found a super close tire shop to where we broke down and found a great deal on the tire we needed.”
People customers mention
James55 reviews
Branch14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JB Roadside for 5 kinds of job. Pick one to see what they paid and said.
FFaith11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
James came to my rescue when I broke down in the middle of a busy road....he didn't come for a business transaction, but rather just being a kind person! I'm exceptionally grateful to have had him nearby when I needed it most. He had me up and running within no time, but if you're looking for more than just someone who gets a job done, he's your guy.
Service not listed
BBahereldin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service from JB Roadside! They showed up fast, were professional and friendly, and got the job done quickly. As a truck driver, I know how important it is to get back on the road without delay, and they made that happen. Fair price and great communication from start to finish. Highly recommend them to any driver who needs roadside help.
Great priceBattery
KKelly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent customer service; exceptionally professional,pleasant and helpful and offered additional information for safety with my tire change, which was greatly appreciated. Highly recommend for any service needs.
Tires
KKendall6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My battery died in a parking lot and I requested roadside assistance through my insurance provider (State Farm). They dispatched James with JB Roadside. He arrived quickly, had my car running in less than a minute, and got me back on the road again!
Dealing with unexpected car issues is stressful. James was…
Battery
CCordon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Saw me stranded waiting for a AAA provider to arrive, offered to jump me rather than continue to wait. Kind and helpful!
Battery
AAmir6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
James arrived at the time he said he would be here with a great attitude. Then he was quick and efficient with his service.
Had a flat tire James had it done in time and professionally.Thx again.
Price assessment: Reasonable price
Services: Tires
Response from the owner · 8 hours ago
Olga, thank you so much for the kind words! A flat tire is never fun, and we're glad James could get you fixed up quickly and professionally. We appreciate you choosing JB Roadside and hope you'll call us anytime you need a hand.
F
Faith Gardner11 reviewsiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
James came to my rescue when I broke down in the middle of a busy road....he didn't come for a business transaction, but rather just being a kind person! I'm exceptionally grateful to have had him nearby when I needed it most. He had me up and running within no time, but if you're looking for more than just someone who gets a job done, he's your guy.
Services: Service not listed
Response from the owner · 6 days ago
Faith, thank you so much for these kind words. Breaking down in the middle of a busy road is scary, and we're grateful we were close by when you needed help. Taking care of people is what JB Roadside is all about. Stay safe out there!
B
Bahereldin . Omer8 reviewsiTotal number of Google reviews Bahereldin has written across all businesses on Google Maps, not just this one.
Excellent service from JB Roadside! They showed up fast, were professional and friendly, and got the job done quickly. As a truck driver, I know how important it is to get back on the road without delay, and they made that happen. Fair price and great communication from start to finish. Highly recommend them to any driver who needs roadside help.
Price assessment: Great price
Services: Battery
Response from the owner · 6 days ago
Thank you, Bahereldin! As a driver, you know every minute on the side of the road counts, and we're glad we got you rolling again fast. We appreciate your recommendation and are always here when you need us.
K
Kelly M3 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Excellent customer service; exceptionally professional,pleasant and helpful and offered additional information for safety with my tire change, which was greatly appreciated. Highly recommend for any service needs.
Services: Tires
Response from the owner · 6 days ago
Kelly, thank you for the wonderful review! Your safety always comes first, so we're glad the extra tips were helpful along with your tire change. We appreciate you recommending JB Roadside!
K
Kendall Godwin6 reviewsiTotal number of Google reviews Kendall has written across all businesses on Google Maps, not just this one.
My battery died in a parking lot and I requested roadside assistance through my insurance provider (State Farm). They dispatched James with JB Roadside. He arrived quickly, had my car running in less than a minute, and got me back on the road again!
Dealing with unexpected car issues is stressful. James was communicative, kind, and understanding. Thanks to him, I was able to salvage my night. It felt like getting a jump from a friend!
I appreciate the help, James, and if I ever have car issues on the road again, I'm reaching out to you first!
Services: Battery
Response from the owner · 6 days ago
Kendall, thank you for taking the time to share this! A dead battery can ruin a night, and we're so glad we could get you back on the road fast and help save your evening. We'd be happy to be your first call anytime you need us.
R
Regina TricheLocal Guide · 50 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
Saw me stranded waiting for a AAA provider to arrive, offered to jump me rather than continue to wait. Kind and helpful!
Services: Battery
Response from the owner · 6 days ago
Cordon, thank you! Nobody should be stuck waiting on the side of the road, so we were glad to stop and get you going. We appreciate you taking the time to leave a review.
A
Anna Lutz5 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
James was great! he got to me very quickly and was very pleasant. He called me when he was on his way to make sure he was able to find me. And he worked very quickly. I highly recommend.
Services: Tires
Response from the owner · 3 weeks ago
Thank you so much for your wonderful review and recommendation! We're glad James was able to arrive quickly, communicate with you along the way, and provide fast, friendly tire service. At JB Roadside, we believe in keeping our customers informed and getting them safely back on the road as quickly as possible. We truly appreciate your trust in our team and thank you for choosing JB Roadside for your roadside assistance needs!
