Experts Reviews · Company report
Bandit Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Bandit Towing and Transport

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 126 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bandit Towing and Transport is better than 100% of towing services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bandit Towing and Transport is better than 97% of towing services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bandit Towing and Transport is better than 99% of towing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bandit Towing and Transport is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bandit Towing and Transport is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bandit Towing and Transport is better than —% of towing services.–
—

Reviews for your job

Customers hired Bandit Towing and Transport for 6 kinds of job.

Bandit Towing and Transport for local hauling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Local hauling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 54

All 10 Google reviews tagged “Local hauling”

CaityLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t thank Bill and Justin enough for all they have done for a lot of great people. I broke down on side of us1 after my clutch gave out, on Justin’s birthday, I called Bill, he wasn’t sure when he would be able to make it out to me, but said he would call me when something was available. Less than an hour later…

Car towingLocal hauling
JLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came and towed me out of the highway from 45 minutes away when no one else local could get to it. Very responsive, professional, and helpful. He was such a life saver for me today! Thank you so much!

Car towingLocal haulingLong distance hauling
BenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bill with Bandit is Excellent!!!! Highly recommended for any towing needs you may have. Fast pickup and takes care of your vehicle in the best way!! Very personal too. Thank you Bill!

Car towingLocal hauling
Andy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

this is Andy owner operator of forevergreen lawn maintenance in the Raleigh Wake Forest area.Justin Farley answered the phone on the second ring like clockwork and said he would be at my location in 45 minutes then the second bandit truck was even closer and said he would be there in 20 minutes and I was not in a…

Customer photo from Andy's review
Local hauling
MarkLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I looked this company up on Google and they had 36 5 Star reviews. I thought eh, maybe 20 are legit. From my experience today all 36 are legit 5 star ratings. Justin picked my daughters broken down vehicle. Loaded it with care, brought it quickly to our house and got it in the driveway. Right where I needed to to be…

Local hauling
Wake6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

After calling a few towing companies in the area I began to feel pretty discourage on getting any help. When I talked to Bill, he answered immediately and was surprisingly professional and really friendly. He gave me a great tip on where to take my car and that worked out great. Within an hour my car was towed to…

Local hauling+ Punctuality+ Quality+ Professionalism
JakeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called 5 other towing companies before I came across Bandit Towing. All 5 either didn't answer the phone, were rude, or quoted me some obsurd amount for their services. When I finally found Bandit, Justin was quick to answer the phone, offered a very competitive rate and had someone to me within 20 mins. Bill…

Car towingLocal haulingTire change+ Punctuality+ Quality+ Professionalism
PatrickLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I'd just like to add to the list of 5-star reviews. Justin has great customer service skills, and he demonstrates professional aptitude in his trade. He actually showed up early to tow my truck (busted fuel line). Before doing so, he called to make sure it was okay if he was early. This is such a difference compared…

Car towingLocal hauling+ Professionalism
KLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used all the local tow companies for my shop, Apex Tuning, and these guys set the standard. Always courteous and on time! More importantly they take great care in transporting the cars like it was their own. Justin and Bill should be only guys you call when you do need a tow!

Car towingLocal hauling+ Punctuality+ Quality+ Professionalism
Anon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Car towingLocal haulingLong distance hauling+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with