Insurance agency · New Rochelle, NY · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%14+1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 26 financial advisorsiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★156 Google reviews · 3 photos
96%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Bankers Conseco Life Insurance Company at a glance
Google reviewers rate Bankers Conseco Life Insurance Company 4.9 out of 5 based on 156 reviews. Customers frequently praise agents for their patience, professionalism, and ability to explain complex Medicare and health insurance options in simple terms. Recurring themes include clear communication, helpful guidance through enrollment processes, and responsive customer service. One low-star review criticized the agency for conducting group interviews, describing the experience as a scam.
Google rating: 4.9 out of 5 from 156 reviews (96% five-star).
Reviews on this page: 156 Google reviews (131 with written comments, 1 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: September 16, 2026.
Service: Financial Advisor serving New Rochelle, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other financial advisors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyFinancial Advisors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bankers Conseco Life Insurance Company: 96/100 on this factor. Category median: 97.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bankers Conseco Life Insurance Company: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bankers Conseco Life Insurance Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bankers Conseco Life Insurance Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bankers Conseco Life Insurance Company: 14/100 on this factor. Category median: 45.F
14
Bar = this company · dark tick = category median.
Star ratings
156 Google reviews we collected
4.9of 5
5 stars14996%
4 stars53%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
99%praise
Praise16499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2252%
Reasonable1740%
Overpriced12%
Not sure25%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude6539%
Would recommend2917%
Communication2817%
Quality & results2113%
Speed & response138%
Honesty & trust106%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I feel I am in excellent hands with this knowledgable and caring group of people!”
“I am going to recommend them to my co-workers and anyone else.”
“Delroy and Lawrence were excellent in explaining my Medicare Benefits by breaking down everything in simple term so i could understand.”
“Eileen Stewart,I have a great experience working with Delroy Burrell.”
“He was responsive, trustworthy, and made the process easy from start to finish.”
“From the very beginning, he was knowledgeable, patient and genuinely focused on finding the best life insurance for me and my family.”
People customers mention
Burrell26 reviews
Medicare19 reviews
Delroy14 reviews
Genesis7 reviews
Martinez6 reviews
Traore5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bankers Conseco Life Insurance Company for 4 kinds of job. Pick one to see what they paid and said.
SkiBumCTLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I'm impressed with how Bankers Life can take something as complicated as Medicare, and make it simple for me to understand. I feel I am in excellent hands with this knowledgable and caring group of people!
Great priceDisease insuranceLife insuranceHealth insurance
Carla2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Delroy and Lawrence were excellent in explaining my Medicare Benefits by breaking down everything in simple term so i could understand.I am going to recommend them to my co-workers and anyone else.
L3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Today I met Agent Deleon Burrell I’m one of those person who’s very confused about applying for Medicare. He was very professional patient and understanding of my confusion and I would recommend him highly to anyone who needs help with their Medicare applications I do recommend him highly.
Great priceHealth insurance
Prudencia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
VERY IMFORMATIVE , VERY KNOWLEDGEABLE .. JUST SIMPLY
NICE GOOD MAN ..
THANK YOU ..
Deloris2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Eileen Stewart,I have a great experience working with Delroy Burrell. He is very knowledgeable, patient and focused on what he is doing making sure i was satisfied with the choice i make and clearly understand Positive things to say about Mr Burrell,I would highly recommend him.
Health insurance
paddingtonLocal Guide · 150 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I was extremely overwhelmed about how to figure out when to take my Social Security how to get on Medicare, which programs to sign up for I was absolutely lost and Soul was so patient with me and worked with me until I completely understood everything. I’m both ADHD and dyslexic so it was even harder and he never…
Great priceDental insuranceLife insuranceHealth insurance
I'm impressed with how Bankers Life can take something as complicated as Medicare, and make it simple for me to understand. I feel I am in excellent hands with this knowledgable and caring group of people!
Price assessment: Great price
Services: Disease insurance, Life insurance, Health insurance, Retirement insurance
Response from the owner · a month ago
Hello,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that our team was able to simplify Medicare for you and that you feel well taken care of. Your satisfaction is our top priority, and we look forward to continuing to serve you.
Carla Williams2 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Delroy and Lawrence were excellent in explaining my Medicare Benefits by breaking down everything in simple term so i could understand.I am going to recommend them to my co-workers and anyone else.
Price assessment: Reasonable price
Services: Dental insurance, Health insurance, Education insurance
kids Anderson2 reviewsiTotal number of Google reviews kids has written across all businesses on Google Maps, not just this one.
Today I met Agent Deleon Burrell I’m one of those person who’s very confused about applying for Medicare. He was very professional patient and understanding of my confusion and I would recommend him highly to anyone who needs help with their Medicare applications I do recommend him highly.
Price assessment: Great price
Services: Health insurance
Curky 4201 reviewiTotal number of Google reviews Curky has written across all businesses on Google Maps, not just this one.
Eileen Stewart,I have a great experience working with Delroy Burrell. He is very knowledgeable, patient and focused on what he is doing making sure i was satisfied with the choice i make and clearly understand Positive things to say about Mr Burrell,I would highly recommend him.
Services: Health insurance
Yvonne Whitaker2 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
