Garage door supplier · St. Pete Beach, FL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%94+13.3Replies to reviews 7%97+6.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★3,938 Google reviews · 24 photos
95%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Banko Overhead Doors 4.9 out of 5 based on 3938 reviews, with the owner responding to 86% of them. Customers frequently praise the company for punctual service, professional communication, clear pricing explanations, and knowledgeable technicians who handle repairs and installations efficiently. Recurring themes include friendly customer support and quick response times. However, low-star reviews indicate occasional issues with part mismatches, high service call fees for minor errors, and limited weekend availability for urgent repairs.
Google rating: 4.9 out of 5 from 3,938 reviews (95% five-star).
Reviews on this page: 3,937 Google reviews (3,112 with written comments, 50 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 28, 2026.
Service: Garage Door Repair Service serving St. Pete Beach, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Banko Overhead Doors, LLCGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Banko Overhead Doors, LLC: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Banko Overhead Doors, LLC: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Banko Overhead Doors, LLC: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Banko Overhead Doors, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Banko Overhead Doors, LLC: 97/100 on this factor. Category median: 93.A
97
Bar = this company · dark tick = category median.
Star ratings
3,937 Google reviews we collected
4.9of 5
5 stars3,74195%
4 stars872%
3 stars140%
2 stars221%
1 star732%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,89198%
Complaints782%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price26028%
Reasonable61966%
Overpriced202%
Not sure424%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1,36227%
Staff & attitude1,26525%
Quality & results90918%
Would recommend52711%
Price & value4679%
Communication3036%
Honesty & trust1363%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Penny at the office was great, she provided a quick over the phone estimate necessary for me to make a decision.”
“…ail quote, NO APOLOGY, just an email telling me it was a manufacturer delay, attached a detailed costs PDF, and stated that I have to put a "1/2 the c…”
“The technician, James, was very respectful and helpful and performed the job super fast.”
“Work done was great but the technician was not friendly, and had no idea about the company's products.”
“They did a wonderful job installing my new construction door and it looks amazing”
“Amazing that somebody could do such a poor job on a door and yet the one right next to it was perfect.”
“I would definitely recommend these folks for your garage door needs.”
“And the guy who suppose to come on Monday stay away from my property, A good company take cares of their loyal customer.”
“The door worked well and the $200 charges were very reasonable.”
“Overpriced!”
“Banko is always prompt and they explain what is wrong and what it will take to make repairs before they begin.”
“They have always been honest and fair with their pricing and have never done anything unnecessary to my garage door.”
“Why would we want to go ahead with it when you did not show up and also flat out lied to to us?”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Banko Overhead Doors, LLC for 4 kinds of job. Pick one to see what they paid and said.
LLarryLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 minutes ago★★★★★
I sought several estimates and read hundreds of reviews. This is the door company I would choose again and again. They did a wonderful job installing my new construction door and it looks amazing
Reasonable priceGarage door consultationCustomer support
JJose12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
Penny at the office was great, she provided a quick over the phone estimate necessary for me to make a decision. The service call took no time.
The technician, James, was very respectful and helpful and performed the job super fast. Tested the unit and provided information regarding our weather stripping…
BBabatunde7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★
Had Banko come out to repair a broken spring on a single door. Technician arrived on time and did his job dutifully. Unfortunately the wall opener quit working while he was here. He told me it was most likely due to a broken wire and he disconnected it from the garage door driver motor. As a result I now have to…
Reasonable price
LLauren7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I highly recommend Banko to anyone! Everyone I had contact with at this company, from Penny who answered the phone and scheduled my appointment to the tech who came out to fix my garage door, was exceptional. I called and scheduled the same day. When the tech arrived he was kind and knew immediately what needed to…
Reasonable priceGarage door consultation
SSamLocal Guide · 95 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I highly recommend this company! Everyone is so kind and helpful. They make you feel like they really care about your concerns. They will continue to send someone out until they can fix the problem for good. I really feel like they all go above and beyond for you! Thank you to Kenny who worked for 2 hours trying to…
LLisa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
We have been customers of Banko since 2014 and have had positive experiences until this time. Being told on Saturday morning, that “there is no one available to assist you until Monday afternoon”, when your vehicles are stuck inside your garage, is unacceptable.
Thankfully we found another company that was more than…
I sought several estimates and read hundreds of reviews. This is the door company I would choose again and again. They did a wonderful job installing my new construction door and it looks amazing
Price assessment: Reasonable price
Services: Garage door consultation, Customer support
Response from the owner · a minute ago
Thank you, Larry! We're so glad to hear you had a great experience with our door installation. Your satisfaction means a lot to us!
J
Jose Lopez12 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Penny at the office was great, she provided a quick over the phone estimate necessary for me to make a decision. The service call took no time.
The technician, James, was very respectful and helpful and performed the job super fast. Tested the unit and provided information regarding our weather stripping condition.
I would definitely recommend these folks for your garage door needs.
Price assessment: Reasonable price
Services: Customer support, General repairs & installation
Response from the owner · 2 hours ago
Thank you, Jose! We're glad to hear that Penny and James provided you with excellent service and quick assistance. Your recommendation means a lot to us!
D
Derick Hernandez4 reviewsiTotal number of Google reviews Derick has written across all businesses on Google Maps, not just this one.
Had Banko come out to repair a broken spring on a single door. Technician arrived on time and did his job dutifully. Unfortunately the wall opener quit working while he was here. He told me it was most likely due to a broken wire and he disconnected it from the garage door driver motor. As a result I now have to open garage door from my car. I will have to call electrician as he stated they do not do that work.
Price assessment: Reasonable price
A
Aura Jean11 reviewsiTotal number of Google reviews Aura has written across all businesses on Google Maps, not just this one.
I highly recommend Banko to anyone! Everyone I had contact with at this company, from Penny who answered the phone and scheduled my appointment to the tech who came out to fix my garage door, was exceptional. I called and scheduled the same day. When the tech arrived he was kind and knew immediately what needed to be done. He completed the job very quickly and was very professional. He also made some very helpful suggestions. I will definitely be calling Banko for any garage door needs in the future.
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · a day ago
Thank you, Lauren! We appreciate your kind words and are glad to hear that Penny and our technician provided you with exceptional service. It's great to know that you found our team professional and helpful. We look forward to assisting you with any future garage door needs!
C
Connie Armstrong4 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
I highly recommend this company! Everyone is so kind and helpful. They make you feel like they really care about your concerns. They will continue to send someone out until they can fix the problem for good. I really feel like they all go above and beyond for you! Thank you to Kenny who worked for 2 hours trying to figure out the issue. A big thank you to Gene who came out early just to make sure that everything was working correctly and made me feel better! He didn't have to do that, but he did! Brandie is always very responsive and I appreciate that so much!
Response from the owner · a day ago
Thank you, Sam! We truly appreciate your kind words and are glad to hear that our team, including Kenny, Gene, and Brandie, made such a positive impact during your experience. Your satisfaction is our priority, and we're here to help whenever you need us!
L
Lisa Griffin10 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
We have been customers of Banko since 2014 and have had positive experiences until this time. Being told on Saturday morning, that “there is no one available to assist you until Monday afternoon”, when your vehicles are stuck inside your garage, is unacceptable.
Thankfully we found another company that was more than willing to come out and repair the lift mechanisms same day.
Price assessment: Not sure
Services: General repairs & installation
J
Janell Davis5 reviewsiTotal number of Google reviews Janell has written across all businesses on Google Maps, not just this one.
Banko is always prompt and they explain what is wrong and what it will take to make repairs before they begin. The service/repair gentleman who came to replace the broken spring on my garage door was extremely knowledgable and so polite. I encourage all to give them a call for your repair.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 days ago
Thank you, Janell! We appreciate your kind words about Banko and our knowledgeable service team. It's great to hear you had a positive experience with your garage door repair. Your recommendation means a lot to us!
