How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%94+13.3Replies to reviews 7%97+6.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREBanko Overhead Doors, LLC
St. Pete Beach, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 92 garage door repair services · 4.9★ from 3,938 Google reviews
Report card
Percentile vs other garage door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Banko Overhead Doors, LLC for 4 kinds of job.
Banko Overhead Doors, LLC for customer support
Clear ✕All 181 Google reviews tagged “Customer support” · showing 180
I sought several estimates and read hundreds of reviews. This is the door company I would choose again and again. They did a wonderful job installing my new construction door and it looks amazing
Penny at the office was great, she provided a quick over the phone estimate necessary for me to make a decision. The service call took no time. The technician, James, was very respectful and helpful and performed the job super fast. Tested the unit and provided information regarding our weather stripping…
Customer support was friendly, knowledgeable and helpful.
All associates were professional and made the whole experience very enjoyable. Thanks for all your help.
I had a great experience with Banko! They fixed my garage door and explained the entire process clearly. Everyone was professional, friendly, and helpful from beginning to end. I really appreciated them taking the time to explain what needed to be done and answer my questions. Highly recommend!
Prompt service call with a friendly and competent technician.
Was very efficient knew what he was doing quick and very knowledgeable of his job. This is a technician that has been here before, and I won’t hesitate at all to heave him here over and over as my technician for my yearly service.
Great tech, great customer service, great price. I was pleased from the first phone call to the moment that Adam left the house. The repair was surprisingly affordable even though it wasn’t under warranty.
Responsive, courteous and fast service!
Fast and excellent service
Excellent customer service!!!
Dave's customer service, patience and professionalism exceeded our expectations. His explanation of the service being provided calmed my spirit. He also changed our garage light bulb and put the cover on our garage lights. EXCELLENT TECHNICIAN!
Had great service from Banko Overhead Doors. They fixed a problem that another company created.Jim was excellent in finding and fixing the problem. In the future I’m calling Banko!
Excellent service and knowledgeable employees.
Cable broke on one side of door with car trapped in. Contacted Banko and they had a repair person on site by 3:15. Mark was excellent. Determined what needed done and fixed it without any issues. Banko installed the door and I will always call them before anyone else.
Thomas was great! Very knowledgeable! Will definitely use them again if needed!
Paul was excellent. Every time I use Banko they’re always prompt, professional and courteous
They were helpful after Hurricane Helene. It's a good door.
Easy to get help for my garage door. Secretary was great. Very helpful and courteous.
Customer service rep was professional & got my appt scheduled for next day service.
Was able to get two of my garages scheduled without any issue . Highly recommend Banko for all your garage needs.
Great experience. Super helpful.
Eli was very professional and technicality brilliant. He showed me a belt that was damaged. He said it could last awhile and didn’t try to upsell me at all. I ended up replacing it after all. He is an asset to the company and should be valued as such.
Excellent response time - same morning that my spring broke they were out within an hour! They were so great and the technician was a 30 year veteran of working on doors and his expertise was extremely comforting. Thank you SO MUCH for the GREAT TEAMWORK!
The installer arrived on time, and completed the installation flawlessly.
Had a spring replaced. Jim adjusted the door and had to come back the next morning to readjust.
Banko did an excellent job and didn’t over sell or over price
Outstanding, rep took the time to show me how he fixed all the codes in cars and keypad & all are working just fine now.
Service call was good.
New springs and rollers - technicians very clean, prompt and knowledgeable
Had maintenance done on our garage doors. Service tech was excellent, did an outstanding job. Both doors are working very well. Would highly recommend Banko Overhead Doors
Thomas came out and did a very thorough maintenance on our doors. He was fast, personable, professional, and did a great job answering my questions and reviewing the condition of the doors since they fixed them a few years ago. Highly recommend (especially Thomas)
Technician was professional, friendly and arrived within the specified timeline. He explained what he did during the maintenance and answered my questions.
This is the only garage door in Tampa for me! Top notch people and service!
I needed emergency repairs and Banko fixed the issue in less than 24 hours. Not only did Thomas B. quickly make all the needed repairs but he was very knowledgeable making sure I understood how I could extend the life of the product with proper maintenance.
I had a great experience with Banko Overhead Doors! I first spoke with a customer service representative named Zachary, and he was fantastic. He was kind, professional, knowledgeable, and made the entire scheduling process incredibly easy. He was even able to schedule a technician to come out in less than 24 hours.…
Great customer service!
My customers service experience was very informative and overall a pleasant experience , furthermore he was clear and concise of the warranty process aswell.
I was very pleased with Banko's tech. He explained the source of the problem and how to solve it. He also answered all my questions. The tech proceeded to fix the problem quickly.
Angelo was just great. Everything was perfect. Banko service is so good.
Replaced back up battery and general maintenance. Service was scheduled quickly and service was great. I recommend this company.
I had 3 other estimates scheduled. Banko was not the best price, however, after meeting with Calvin and his easy going, thorough, detailed, no pressure visit and reading Banko's feedback, I canceled the other visits. Calvin was excellent with his follow up. The installation team was nothing short of outstanding.…
The rep was friendly and respectful he performed his job quickly and effectively
Fabulous experience! Love the customer service at Banko! My technician Adam Smith was prompt, super knowledgeable, very helpful, and had me up and running in 45 minutes. Definitely 5 stars all the way around!
Excellent service the tech diagnosed and resolved my problem promptly. He was professional friendly and on time. I highly recommend this company!
We were very impressed by our technician, Thomas B. He has great work ethics and is very, very honest which is very hard to find these days. Should I ever need another service call, I will be requesting Thomas. Thank you Thomas! You're the best! The Caraballo Family.
I have found Banko to be very capable with all my garage door needs. Their guys are always very friendly, professional and patient with all my questions. If you have a "good" garage door company, try Banko for an even better experience.
Unfortunately we were not able to do business with Banko. They had a guy come out to do measurements and the next day when I called for status on the quote I was told that since the door could not be repaired that another person would have to come out and measure for “replacement.” I was confused because when…
They scheduled our fix within 24 hours when we called which was great since we couldn’t get our cars out! He also fixed a board that had popped out of the wall when the chain snapped without charging extra - another help for us! When all said and done we were very happy with the customer service and the guy that…
I called Akko about some issue with my garage door. They were out in a few days . The technician found the issue with a sensor & corrected the problem. While he was out he serviced the door & lubricated it. It is working perfectly! The technician was polite & very helpful through he process. I would recommend them to my friend’s & neighbors!
Joe serviced our two garage doors , he did a complete tune-up. Joe, also installed One Lift Master Wi-Fi LED door opener. He did a fantastic job installing, very nice guy and very knowledgeable. Outstanding job Joe ! We love your new door opener and best of all it is soooooooooo, quiet closing. Love it. We would…
Their service man arrived within the stated timeframe, and performed in a courteous & professional manner. I have no hesitation in recommending them.
Thomas did absolute phenomenal work on my garage, he was not only informative, but he was super compassionate about his work. This is my first time using this company and I promise I will continue to use this company and refer others moving forward. I am very pleased with the service provided.
Customer service was extremely responsible and quick to accommodate. The technician was on time, he was professional , and fixed my issue. Highly recommend.
My request came in through a holiday weekend. Staff was helpful. I do feel as if my services were overpriced. I had someone who had a spring installed for about $200.00 less.
Prompt, professional and efficient. Can’t ask for more!
Called around for quotes - called Banko- Priscilla was knowledgeable-quickly diagnosed the problem with our door- broken spring- told me what to look for to make sure it was the Spring And not the unit itself! Scheduled me for the very next morning- The technician Fareed -Was quick, efficient, And very friendly!…
I wholeheartedly recommend Banko for Anything related to garage doors! The tech Ben was Amazing, he took the time to explain everything concerning the options for a new garage door opener and then had it installed in no time! I can say without a doubt to consider Banko for All your garage door needs...5 Stars!
Quick response, same day appointment
UPDATE - 2026 Needed to get a repair done for a door they installed 8 years prior as our son backed into the door while it was half way open. Decided to go with them after our initial experience, HOWEVER, this experience was not so good. Appointment was scheduled on a Monday 12-4pm, gentleman came out at, took…
My third time using the company they are on time efficient and great
Excellent service from start to finish. They were honest, punctual, professional, and very attentive throughout the entire process. One thing that really stood out to me was how they respected the original price they gave me from the beginning. I previously had a bad experience with another company that quoted me…
Fast reliable service. Would highly recommend! Always use Banko. Very satisfied customer.
One of our garage door springs snapped and couldn’t open my garage door. My daughter is a builder who worked with this company and called one of the customer service reps. They were so considerate and told us a tech was in a nearby community and would be there in about 1 hr. The tech recommends replacing both…
Ben, the gentleman who did the repairs was extremely helpful and professional. He was very skillful at what he did.
Banko Overhead Doors did an absolute wonderful job with our garage door and opener installations. We sincerely we appreciated the expertise of the install technicians. The personnel at the showroom were very helpful as well.
I am very happy with my new garage door. The installation crew was fantastic—they arrived right on time, did a high-quality job, and left the work area spotless. They were also very polite and professional throughout the day. The door looks great and functions perfectly. My only suggestion for the company would be…
Terrific support. Fixed my problem quickly and at low cost.
Excellent and professional technician
Very professional and polite technician. Felt confident in all information provided and repair work completed. Will be using their services again!
Excellent service installing, maintaining and repairing garage doors. Excellent customer service as well.
Ive known and used Banko for years and have always received great service and an even better product. Anthony our salesperson is top shelf.
Called ahead of installation....fast and professional...
The technician was on time and laid out what he would be doing for the repair and offered other options. He did the work quickly and neatly and everything worked out great. Easy customer service help and set up and very responsive.
Not a fan! Had springs replaced that lasted less than 5,000 cycles, but yeah, were over 3 years old, so they did nothing for me as they were "out of warranty". They suggest that while your mileage may vary, springs should last 10,000 cycles (give or take). They offered to sell me spring replacements. Let me…
Johnny was exceptional. He explained the options to repair our spring. He was very thorough and helped us make the decision that was the better option for our home. Johnny is very pleasant and I hope if we need assistance in the future that Johnny will be the one that arrives for our service call.
Amazing customer service and amazing technicians who were professional and timely!
Love Banko. Our spring broke on our garage door and I was unable to raise it manually. I called Banko. A lovely woman answered right away and Derek showed up within an hour with all the supplies to fix it! Amazing customer service and support!
Replaced springs and tuneup same day service Did wonderful job
Their customer service and technician, name Gene, are very prompt and informative. I felt like they treated me just like their family helpful and caring. After I received such a great services, I shared my great experience from Banko Overhead Doors services with my group of lady friends. They all put your company…
Installer was knowlegeable, courteous, and helpful. Fully satisfied with the installation and operation of the door.
Because of my age they came out to fix the GD on the same day. Really appreciate that.
Technician was very professional and knowledgeable. We arrived on time and worked efficiently. He explained his work and what we could expect with the new spring assembly. Very pleased.
Very courteous. Great people to work with. I've got my garage door around 13 years ago. Other than a couple of tune ups and replacement of the spring once, I've had no problems with it. Excellent product.
Thought I was going to buy a $800 motor to replace my 14 year old LiftMaster. Instead the tech adjusted the motor and spring. Treat company with honest techs.
Joe did a really terrific job fixing my garage door. He took his time and made many different adjustments and put in a new part that was broken. He lubricated the hinges on door before departing. This is the best company I continue to use.
Joseph was awesome! Showed up on time and was very helpful and fixed our garage door as well as completed an upgrade to the door that i asked if they could do as well. Garage door is now even quieter than it was! Fast friendly and reliable! Would highly reccomend Banko for any garage door needs.
Very professional teams, competitive pricing & responsive when needing to claim under warranty (they replaced a failed motor).
Banko are the professionals I've always used for my annual garage door check ups since June 2010 to present. They check, tighten and oil my garage doors to insure the are good to go until my next annual. Banko's Tech. Eyal Bareli knows his stuff. He's a true professional. See you next March 2026 Banko.
Door keypad was broken. Replaced with a new keypad. Quickly and efficiently.
Great customer service, and immediate response by highly qualified field technicians that produce exceptional results. I've used Banko Overhead Doors for years and highly recommend the company to service your garage doors.
Friendly, courteous & knowledgeable. Problem fixed!
We used banko garage doors during our installation 10 years ago. We were very impressed with the service we received at that time and it only made sense to call them again when we were having problems with one of our doors that needed some adjustment. The service we received last week was once again incredible. Dan…
The rep was very professional, friendly and knowledgeable.
Banko always gets back to me super fast whenever I call for service. I usually get same-day or next-day service, and it’s always within minutes with no extra charges. The technicians are super punctual and do a fantastic job. I wouldn’t trust any other garage door company!
The technician met us on time at our house. He quickly assessed the garage door issue and we agreed with the plan to fix the issue. He worked quickly and efficiently for which we are grateful. We are very pleased
Installed new logic board and helped configure phones, great thank you.
We love Banko Garage Doors! 10 years ago we bought the most beautiful garage doors from them, and they have added value and beauty to our home. We've had many compliments on them! When we need service, Banko has by far the best and most knowledgeable technicians. When we had an issue recently, they kept us posted…
Banko is great! We have massively heavy garage doors to hold against possible flooding. Banco didn't install the cheaper springs. Instead they custom ordered the correct springs that would properly lift a really heavy garage door. They also had a temporary fix so that I could get my car out of the garage while…
Banko service consultant, Gurdev, arrived promptly. He was very professional, knowledgeable and was able to immediately determine cause of problem. He explained cause of problem, fixed it and sprayed the connectors to ensure smooth up and down garage door motion. Thank you Gurdev! Banko’s customer service also provided excellent response.
Your Banko representative Gurdev did an outstanding job fixing our garage door. Thank you Gurdev. Ray & Sharon Johnson
Outstanding service from Banko Overhead Doors! Banko installed my garage door 8 years ago and their service is always excellent. This year I could get out but not back in with my remote, so I called for help. Ramon replaced the battery, programmed my new remote, and even set up my car to open the door. At 82, I no…
Banko has the best customer service. They are reliable and show up when they say they will. Our sales representative was knowledgeable and responsive . I have recommended them to my neighbors, friends and family.
Gurdev was professional and customer focused. Addressed my need promptly and explained regular maintenance while making sure the door worked properly before leaving.
Our representative was on time, friendly, professional and honest. Couldn't have asked for a better experience. That is rare these days!
Great service very fast response they have never let me down.
They responded to an urgent request to repair a faulty garage door. It was later in the day and I had to leave on business at 6am the next day and they arrived 30 minutes later and completed the repair! Their response was great and the door was fixed and allowed me to leave on time the next day. I highly…
Absolutely use this company. They were prompt and communicated better than any other place I spoke to. He was kind and explained what everything was and what to do in the future. It’s hard to find respectful humans and I’m thankful that was our experience!
Very efficient and reasonable price. Will definitely use again.
Absolutely the best. We always use them in the future. Very kind friendly service. Very professional.
He corrected the problem that was causing the garage door to respond to door closing erratically.
David was our tech and he was very polite and to the point. Didn't try to up sell us on anything just fixed the issue we had. We had another company come out and provide a quote, that came out to be 3x more than what we were quoted with Banco. What we were charged for parts and labor with Banco was the cost of just…
Our tech David was absolutely wonderful!! He expertly and professionally, walked me through everything I needed to do to connect my queue to the web. I really appreciate his help. He was really fast and efficient!
Good experience from the sales guy to working with the office (thanks guys) to the experienced installers. Awesome
We had a great experience. Our service tech was knowledgeable and friendly. He quickly assessed the situation and estimated the project costs. The quality of repair was outstanding and the door operates better than any other time. I highly recommend.
Banko was patient and courteous to me and installation was great
Banko Doors fixed what other techs could not. I’ll only call them from now on.
Representative was courteous, polite, and knowledgeable about the equipment.
Great workmanship
Good price and good service
Banko Overhead Doors has been a great service provider to me for 10 years now. Friendly customer care and knowledgeable technician. Highly recommend them.
Every time we have had to have something fixed or replaced on our garage doors, the staff was quick to get us on the schedule and the technicians were prompt and go the the job done as promised.
Our tech was Ramon. He was prompt, reliable, friendly and very knowledgeable. Excellent Service.
Lead staff was knowledgeable, wasted no time. Had a trainee accompanying him, explained procedures professionally to his protégée.
Best service I have ever had from any company. My garage door was back up and working like new within 3 hours from the time I called.
Banko Overhead Doors, LLC provided excellent service from start to finish! Their pricing was very reasonable, and they were quick to deliver on my garage springs replacement. What really stood out was the extra care. They included free servicing and backed everything up with a solid guarantee. It’s rare to find a…
Work was done efficiently. Little costly though
Banko responded quickly to my after-hours call and promptly had a technician to my house. They identified the problem, quoted me for the repair and came out to perform the service. They are an honest company with high integrity. Friendly and excellent service. I recommend them for all matters related to garage doors.
Derek Lieb was the service technician. He was very courteous and gave a very thorough inspection. He said that the door, rollers, hinges, springs, and lift were in very good condition. He lubricated the rollers and hinges and said that it is not necessary to lubricate between yearly service calls. He said that…
Tech did conscientious job. Fully satisfied with his efforts.
I am very satisfied with my new garage opener! The technician was courteous and professional. He explained the installation process and how to use the features. I highly recommend Banko Overhead Doors.
Fantastic, efficient and friendly service! Very fair pricing. We are very happy with our new garage door springs and opener! 10 stars ! 😊
Very happy with the service we received from Banko. They were friendly and efficient from start to finish. This is our second time using this company and will continue to do so!
Had Banko Doors do a garage maintenance. Fast, reliable, and efficient.
Banko does a great job for us every time. The technician was knowledgeable, courteous, and went the extra mile.
Great price, value, customer service and experience.
Always great customer service from start to finish. Very professional and reliable. Have used them for many years.Highly recommend.
I've used Banko for over 11 years. They are prompt, reasonably priced and the technicians are excellent. Whatever the reason for the call, they check the systems thoroughly and lubricate the moving bits. Banko never disappoints.
Called on a Friday and appointment Monday. Fixed and serviced door timely. Highly recommend. Efficient and professional.
very fast response , and technician was good at explaining what I needed and how to perform regular maintenance .
Replaced the garage door system due to blown motherboard. Work was performed efficiently and at an agreed upon reasonable price. Serviceman showed on time and was professional.
The Customer Service was Amazing. Our tech, Gurudev did a wonderful job. Thank You Banko !
Excellent
Justin, was on time and did a great job in installing my garage opener. Priscilla provided me information about the different garage openers and sent a follow up email to review the information. Great experience with Banko employees.
Ely was just at our house for a garage warranty issue and he was fabulous. He was extremely knowledgeable, courteous and efficient. He told us the most important thing that no one else had - OUR GARAGE IS THE SAFEST PLACE DURING A HURRICANE IN LARGE PART DUE TO THE BANKO GARAGE DOOR. THANK YOU, THANK YOU ELY.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & installation | 663 | — |
| Garage door consultation | 313 | — |
| Customer support | 181 | — |
| Garage door design | 9 | — |

