BED BUG EXTERMINATORS · METHUEN, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%50+7.5Craft & service 20%41+8.2Value 10%67+6.7Momentum 8%98+7.8Track record 7%84+5.9Accountability 5%9+0.5Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%50+7.5Craft & service 20%41+8.2Value 10%67+6.7Momentum 8%98+7.8Track record 7%84+5.9Accountability 5%9+0.5Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCOREBanner Pest Control
Better than 45% of bed bug exterminators · #16 of 29
4.6★154 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
43%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Banner Pest Control for cockroach extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).1.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
All 1 Google reviews tagged “Cockroach extermination”
★ Milagros · 3 years ago
When I first meet him , he was professional and knowledgeable . I Paid for his service and THEN when follow up in receiving the agreed upon services… he inconsistently response to calls, emails and text. At this point not able to get a hold of him ..Very disappointing
Cockroach exterminationRodent extermination− Responsiveness
vs category
Blue = Banner, grey = bed bug exterminators average
Rating over time
Price
$282+194% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Great price 36%Reasonable 64%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%50+7.5Craft & service 20%41+8.2Value 10%67+6.7Momentum 8%98+7.8Track record 7%84+5.9Accountability 5%9+0.5Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
36
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
41
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
67
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
98
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
84
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
9
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+37 / −0
Professionalism
+37 / −1
Responsiveness
+38 / −4
Punctuality
+34 / −0
Value
+34 / −0
