BED BUG EXTERMINATORS · METHUEN, MA
Banner Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%50+7.5Craft & service 20%41+8.2Value 10%67+6.7Momentum 8%98+7.8Track record 7%84+5.9Accountability 5%9+0.5Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE

Banner Pest Control

Better than 45% of bed bug exterminators · #16 of 29

4.6★154 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
43%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Banner Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “General pest inspection”

★★★★★ Michele · 8 months ago

If you are looking for rodent control without poisons, this is the place to go. Rick was informative and helpful. He checked and made changes outside for possible entry, set up boxes inside to identify if there is a rodent issue and came back twice to check. We are scheduled for a third check. Fortunately, for us,…

Paid $200+Reasonable priceGeneral pest inspectionService not listed
★★★★★ Nanna · a year ago

This is the most honest business man I have EVER had the pleasure to deal with not once but twice and I wouldn’t call anyone else. You will never go wrong with this family run business

Great priceGeneral pest inspectionBug & insect extermination
★★★★★ Jamie · 3 years ago

Banner Pest Control is a fabulous company to work with! They came out immediately to start the process of figuring out where the mice are coming into our house. They follow up on time and are very professional. Rick is extremely friendly to work with. I highly recommend Banner Pest Control!

General pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Beth · 3 years ago

Banner Pest control was quick to respond and to take care of my general pest concerns. Professional and quality work. I highly recommend Banner Pest Control.

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Elaine · 6 years ago

Excellent service! Rick explained what he would do and he made sure I knew how long to stay away from the area where the bees were. He even took the time to check out other holes in my yard. I would recommend and use Banner Pest Control if needed!

Bee exterminationGeneral pest inspection

vs category

Blue = Banner, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (10 reviews)2024-Q1: 5.00★ (4 reviews)2024-Q2: 5.00★ (2 reviews)2024-Q3: 5.00★ (5 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (6 reviews)2025-Q3: 4.60★ (10 reviews)2025-Q4: 5.00★ (13 reviews)2026-Q1: 5.00★ (5 reviews)2026-Q2: 5.00★ (1 reviews)2026-Q3: 5.00★ (6 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$282+194% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%50+7.5Craft & service 20%41+8.2Value 10%67+6.7Momentum 8%98+7.8Track record 7%84+5.9Accountability 5%9+0.5Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
36
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
41
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
67
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
98
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
84
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
9

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+37 / −0
Professionalism
+37 / −1
Responsiveness
+38 / −4
Punctuality
+34 / −0
Value
+34 / −0

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