Cleaning service · Manteo, NC · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★37 Google reviews · 14 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company for punctuality, responsive communication, and reasonable pricing. Reviewers highlight successful carpet and upholstery cleaning, noting that the service effectively removes stains and restores worn fabrics to a fresh appearance. The business is described as professional and efficient, with staff often accommodating tight schedules or providing detailed explanations of the cleaning process. No recurring criticisms or patterns of negative feedback appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 37 reviews (100% five-star).
Reviews on this page: 37 Google reviews (36 with written comments).
Owner responses: the business replied to 16% of reviews.
Most recent review: August 5, 2026.
Service: Steam Cleaning Service serving Manteo, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Barefoot Floor & Fabric CareSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Barefoot Floor & Fabric Care: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Barefoot Floor & Fabric Care: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Barefoot Floor & Fabric Care: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Barefoot Floor & Fabric Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Barefoot Floor & Fabric Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
37 Google reviews we collected
5.0of 5
5 stars37100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
99%praise
Praise8499%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1922%
Would recommend1619%
Staff & attitude1518%
Speed & response1518%
Price & value1113%
Honesty & trust56%
Communication45%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt at Barefoot Floor and Fabric Care gave me amazing service.”
“Matt went above and beyond, I give Matt and Barefoot Floor & Fabric Care 5 stars!”
“Everything looked great afterward, and they were professional and genuinely nice people.”
“Even though he could not clean my chair on the same day, he asked for photos and walked me through a DIY fix.”
“We have used Matt twice, he is prompt, professional, does a great job for a great price.”
“Matt’s honesty and commitment to customer service are rare and appreciated.”
“Matt does a great job communicating his availability and expected arrival time.”
People customers mention
Matt12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Barefoot Floor & Fabric Care for 3 kinds of job. Pick one to see what they paid and said.
Michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Matt was the greatest. He made time to clean the carpets within 2 days of my request. His two step method of cleaning left the Berber carpets in the beach house like brand new! And their are at least 15 years old!
Matt at Barefoot Floor and Fabric Care gave me amazing service. Even though he could not clean my chair on the same day, he asked for photos and walked me through a DIY fix. He also checked in on me several times, completely for free, just to help me out. Matt went above and beyond, I give Matt and Barefoot Floor & Fabric Care 5 stars!!!!!
Jordan RodriguezLocal Guide · 22 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
I own a very busy restaurant in the Outer Banks and I don't know if I've ever seen the floor as clean. Amazing customer service and they stand by there work and product. 🤙
Ella C. Silver7 reviewsiTotal number of Google reviews Ella has written across all businesses on Google Maps, not just this one.
Barefoot Cleaners is fantastic! They made scheduling super easy when we were moving into our new house and needed our couches, chairs, and rugs cleaned. Everything looked great afterward, and they were professional and genuinely nice people. Highly recommend!
Price assessment: Reasonable price
Services: Upholstery cleaning, Carpet cleaning
Michael Escajeda4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Matt was the greatest. He made time to clean the carpets within 2 days of my request. His two step method of cleaning left the Berber carpets in the beach house like brand new! And their are at least 15 years old!
Price assessment: Great price
Price: $350–400
Services: Upholstery cleaning, Carpet cleaning
Savannah Ulrich6 reviewsiTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
Matt is a true professional. 100% top notch. I would definetly recommend him. My house smells so fresh after his cleaning. My carpets look 10X's better than they did.
Elizabeth Bratcher5 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
So impressed with how nice my carpet looked and smelled after Barefoot floor sent their tech Dale out to my house. So professional great customer service and it's amazing how time efficient they have been The couple of times I have used them in the past and current, I have never been disappointed.
Jeremy Morgan9 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Matt Cooper and his colleagues have done beautiful carpet cleaning work for us each of the last two years at both our houses in Duck, North Carolina. Each time, the carpers appeared as good as new. I can't recommend him highly enough.
Olga GregoryLocal Guide · 13 reviewsiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
Excellent service! Our carpet turned from ugly to spotless with the friendly service from Dale. Can’t beat retired military work ethic! Highly recommend this company to anyone on the Outer Banks.
Response from the owner · a year ago
Thank you for your kind words. We are lucky to have Dale as our Head Tech! We look forward to working with you in the future.
