Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
Bartels Pet Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%80+19.4Value 14%74+10.5Replies to reviews 7%54+3.8Craft & service penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Bartels Pet Hospital

Parma, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 58 veterinary emergency services · 4.7★ from 232 Google reviews

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Report card

Percentile vs other veterinary emergency services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bartels Pet Hospital is better than 78% of veterinary emergency services.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bartels Pet Hospital is better than 80% of veterinary emergency services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bartels Pet Hospital is better than 99% of veterinary emergency services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bartels Pet Hospital is better than 74% of veterinary emergency services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bartels Pet Hospital is better than 100% of veterinary emergency services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bartels Pet Hospital is better than 54% of veterinary emergency services.C
54

Reviews for your job

Customers hired Bartels Pet Hospital for 4 kinds of job.

Bartels Pet Hospital for dog nail trimming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog nail trimming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Dog nail trimming”

Ray5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I couldn't be more satisfied with the care shown to Bronco during our visit. Dr. Anne Soinski came in and immediately sat on the floor and called Bronco over to show him some loving. The vet tech (I didn't catch her name) was great too, and they worked perfectly in unison to keep Bronco calm during his series of shots.

Reasonable priceDog nail trimming
JLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Dr. Zarle and Dr. Akl have been there for me and my pups for nearly 15 years. They supported me through the heartbreaking loss of my senior dogs and were just as wonderful in welcoming our new puppy. They are incredibly knowledgeable, caring, and compassionate. The entire staff is friendly, helpful, and always…

Reasonable priceDog nail trimmingService not listed
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceDog groomingDog boardingDog nail trimming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 9%Reasonable 83%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Dog nail trimming3—
Dog boarding2—
Dog teeth brushing2—
Dog grooming2—

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